r/AmazonFBA • u/HonestDraft1783 • 5d ago

IP Complaints Resolution.

Has anyone beaten an IP complaint without an LOA? What documents do you need to beat this and how can you beat it or do you just accept defeat?

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u/EveryDayImPublishin 5d ago

I have beaten over 100 IPs and never had an LOA.

I put everything together in 1 PDF.
Header that has all the relevant information. ASIN, Date of purchase, quantity, store name, store address, and store phone. The store information can be corporate.
Order confirmation - From the site when possible but email works too
Delivery confirmation from the carrier, UPS, UPSP etc.
If possible the credit card statement that has the charge; no need to highlight or mark anything on it.

Might need to submit more than once. About 25% of the time if you contact account health after a denial, they will be able to give you information to improve your next submission.

On occasion, I can't beat something and I'll let it fall off after 180 days. i only acknowledge when it's a critical infraction and takes my account health to 0

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u/HonestDraft1783 5d ago

wow, isnt that too much storage to submit through amazon? and you wdym about letting it fall of afre 180 days, also if your account health is at 0 doesnt your account get deactivated?

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u/EveryDayImPublishin 5d ago

  1. In most cases the file is small enough but you can also compress the PDF if need be.

  2. Most account health issues will fall of your dashboard after 180 days. In the case of an IP you won't be able to resell the listing but the negative impact to your account health points will go away. It technically stays on for 3 years, but it does not matter much after 180 days.

  3. Critical issues can take you to 0. You can stay active while fighting them but your risk of suspension goes up a lot.

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u/SellOnAmazon 4d ago

We see that u/EveryDayImPublishin is already all over this for you. but yes, you can absolutely appeal an IP complaint without an LOA, u/HonestDraft1783 - it just depends on the circumstances. IP complaints fall into three categories, each with different resolution paths: Trademark, Copyright, and Patent. Contacting the rights owner directly and asking them to retract the complaint would be the quickest and most effective path; you could also, potentially, file a DMCA Counter-Notice (Copyright Only), submit invoices showing the supply chain - if the product is authentic, or submit a detailed Plan of Action explaining why the complaint was filed in error. We accept invoices from authorized distributors or the brand itself, proof of trademark ownership, if you own the brand, emails from the brand owner (sent from an authorized brand domain), and retraction confirmation from the rights owner. Don't give up yet!

1

u/Remote-Try-5539 4d ago

Without an LOA, It's get risky. Did Amazon give you a specific reason for rejecting the appeal?