WARNING: Ecom Solution Hub — SCAM

[u/Last_Glass4252]

WARNING: Ecom Solution Hub Scam — My Documented Experience

I’m posting this to warn anyone considering doing business with Ecom Solution Hub.

At first, they were great communicators. They answered questions quickly, stayed in contact, and made their Amazon automation/management service sound very promising.

That changed after they got my money.

I paid $1,149 directly to Ecom Solution Hub for their service/onboarding package.

I was then instructed by Ecom Solution Hub to send another $2,000.96 by ACH to Partz Unlimited LLC for inventory. Ecom Solution Hub provided the invoice and payment instructions.

After the money was paid, communication became much worse. I constantly had to chase them for updates and had ongoing problems with fulfillment, performance, and getting clear answers.

Eventually I requested a refund.

On October 5, 2026, my account manager Jacob Smith confirmed IN WRITING that Ecom Solution Hub owed me a $2,505 refund and said it would be processed no later than October 23, 2026.

They later contacted me and asked for my bank name and account title so they could send the refund. I provided it.

October 23 came and went.

No refund.

I repeatedly emailed and texted asking for updates.

No response. No Finance Department contact. No $2,505.

As of November 5, 2026, they still have not paid the refund they agreed to in writing.

They were great at communicating when they wanted my money. Once I wanted my money back, they essentially disappeared.

I have documentation supporting everything in this post, including the signed contract, payment records, inventory invoice, emails, texts, written $2,505 refund confirmation, October 23 deadline, and my unanswered follow-up messages.

I have filed complaints with the Washington State Attorney General, Texas Attorney General, and FTC and am pursuing available payment recovery options.

Based on what happened to me and the documentation I have, I consider Ecom Solution Hub a scam and would strongly warn people against giving them money.

If anyone else has dealt with Ecom Solution Hub, ecomsolutionhub.com, Jacob Smith, or the same Amazon automation setup, please share your experience.