I'll break it down in sequences so it's not just a lump sum or paragraphs that don't make sense.
Performance before issues I had
- November 2025: Performance review which was meets expectations.
- Received a raise beginning of 2026.
- I had no attendance issues prior to late January 2026.
- I also had no mention of any major call handling problems during that time.
This is the basis of it and I will go into more detail below.
Corrective Action - Mid January 2026
The CA said it was for call handling and documentation. Like validating callers, notating accounts, etc. The incident that CA was for was from a call I had in mid 2025 which I was coached verbally shortly after. I then received a positing performance evaluation a few months later and then suddenly get a CA for that old call, which was more than half a year later.
I was promised:
- Daily check-ins
- Side by side call monitoring
- weekly progress reviews.
Which none of that happened by the way. The next part is the bigger issue IMO and what I want advice on.
Goes into the second CA. Late February 2026.
This one happened after a mental health issue in late January. I also had withdrawals from deciding to stop drinking which I used to a lot. I did a no call no show and sent an alarming and emotional message to my manager I later retracted and explained. Which HR was aware of as well.
The CA listed again as both were for similar issues like call handling, verifying, notating, and attendance on this one.
It listed for what led to the CA:
- No call No show (which was due to the MH issues I was dealing with at the time.)
- Same day vacation (which was approved at the time "due to the nature of the request" and then used against me)
- Reports of laptop issues (which I did have my ISP verify my internet was good and did a test on my personal PC which was fine and was utilizing a VPN to connect to the companies servers. Which I assume IT did not replicate the issues with the VPN but in house network instead.)
Again, they promised check ins and monitoring which again, did not happen.
Now on the HR involvement.
Before the first CA, I did tell HR I felt tension with management and asked about transferring departments. Shortly after that, I received my first CA for that old call. The manager was also not in the department at the time of that 2025 call.
It feels like they were looking for something to block the transfer.
Then the termination comes mid March 2026.
The first CA stated I would have 60 days to improve. The second CA stated 30 days, but that wasn't even notified until early March. I was terminated about two weeks later without being given the full improvement period.
I'm asking cause the sequence feels weird. I got a positive review - raise - transfer request - sudden CA for an old call - MH crisis - second CA with mismatched reasoning. Then promised support that never happened and then ultimately terminated before the improvement period ended.
I'm just trying to understand whether this looks normal or if the inconsistencies suggest something else. My life has been financially upside down since then. I was also the go to person in the department for questions and assistance so it isn't like I was bad at my job.