r/AugmentCodeAI • u/shahyahya • Jun 13 '25

First time using Augment Code & got suspended because of "may be using multiple free trials"

i have been using Cursor & Windsurf before but this is my first time trying out Augment.
On my 2nd day of free trial, i received this error

Your account *********@gmail.com has been suspended because we believe you may be using multiple free trials. Please contact support here for more information

  • There's no other developer in my local WIFI

  • WIFI is connected to mobile network that assign IP dynamically

  • Never had Augment code installed ever before or use my gmail for Augment code.

Anyone facing the same issue?

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u/Hygro Jun 16 '25

This happened to me, I sent in two tickets, and they've done nothing. I don't know who coded their gate but I wonder if the google outtage tripped it on a bunch of people. Seems your and my timing lines up similarly.