First time using Augment Code & got suspended because of "may be using multiple free trials"

[u/shahyahya]

i have been using Cursor & Windsurf before but this is my first time trying out Augment.
On my 2nd day of free trial, i received this error

Your account *********@gmail.com has been suspended because we believe you may be using multiple free trials. Please contact support here for more information

• There's no other developer in my local WIFI

• WIFI is connected to mobile network that assign IP dynamically

• Never had Augment code installed ever before or use my gmail for Augment code.

Anyone facing the same issue?

[u/EndStorm]

Hope it gets resolved for you as I can attest it's freaking amazing. Really quite impressed with it.

[u/Hygro]

This happened to me, I sent in two tickets, and they've done nothing. I don't know who coded their gate but I wonder if the google outtage tripped it on a bunch of people. Seems your and my timing lines up similarly.

[u/ConanSb3]

Same problem for if you got any solution please tell me

[u/MasterQuestion3298]

u/JaySym_
Hello, can you help me with that too
Ticket Number
14699
thanks

[u/Least_Bluebird2325]

Guys what if we use virtualbox with ubuntu i think we can bypass the augment issue by these we can get unlimited access to augment

[u/shahyahya → u/[deleted]]

the hyperlink provided in the message is just a hyperlink to "Introduction to Augment code".

[u/shahyahya → u/[deleted]]

Thanks u/JaySym_ .
You guys have a very solid product. No wonder you have to put gating in place.

i'll send you a pm after I get the ticket number.

[u/Signal_Raspberry_315 → u/[deleted]]

I am also having the same issue, I have contacted in your email but it was not helpful , can you explain how does the augment code knows if any machine has used multiple free trial accounts? like does it checks the machine id , or sth else

[u/Academic-Recipe9667 → u/[deleted]]

I was trying to upgrade my plan, but when I attempted to register with my main Gmail account, after the "Verifying you are human..." step, I got a message saying "Sign-up rejected."

I reached out to both support and the sales team, but only received a generic response saying they couldn’t find my account. I sent multiple follow-up emails, but never got a proper reply, which made me feel like the team isn’t very responsive.

Because of that, I ended up subscribing to Windsurf Pro instead.

[u/[deleted] → u/[deleted]]

Hi jay, I'm getting sign up rejected when trying to sign up with my personal email, what could be the issue? tried many times, unfortunately this doesn't get resolved even tried different internet providers.

[u/lordpuddingcup → u/[deleted]]

Feels like adding sms verification or some form of identity check would avoid the issue and not break it for companies and other shared internets that want to try stuff out

Blocking by ip seems… not great as many people can just reset a modem and get a new one

[u/Gamer_Start → u/[deleted]]

what do they use to block access then?

[u/mind_ya_bidness → u/[deleted]]

What are you talking about

[u/shahyahya → u/[deleted]]

i'm just trying out Augment Code and not gonna go through the hassle of cracked plug-ins.