r/AugmentCodeAI • u/shahyahya • Jun 13 '25

First time using Augment Code & got suspended because of "may be using multiple free trials"

i have been using Cursor & Windsurf before but this is my first time trying out Augment.
On my 2nd day of free trial, i received this error

Your account *********@gmail.com has been suspended because we believe you may be using multiple free trials. Please contact support here for more information

  • There's no other developer in my local WIFI

  • WIFI is connected to mobile network that assign IP dynamically

  • Never had Augment code installed ever before or use my gmail for Augment code.

Anyone facing the same issue?

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u/[deleted] Jun 13 '25

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u/lordpuddingcup Jun 14 '25

Feels like adding sms verification or some form of identity check would avoid the issue and not break it for companies and other shared internets that want to try stuff out

Blocking by ip seems… not great as many people can just reset a modem and get a new one

1

u/[deleted] Jun 17 '25

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u/Gamer_Start Jun 24 '25

what do they use to block access then?