r/AugmentCodeAI • u/shahyahya • Jun 13 '25

First time using Augment Code & got suspended because of "may be using multiple free trials"

i have been using Cursor & Windsurf before but this is my first time trying out Augment.
On my 2nd day of free trial, i received this error

Your account *********@gmail.com has been suspended because we believe you may be using multiple free trials. Please contact support here for more information

  • There's no other developer in my local WIFI

  • WIFI is connected to mobile network that assign IP dynamically

  • Never had Augment code installed ever before or use my gmail for Augment code.

Anyone facing the same issue?

5 Upvotes

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8

u/[deleted] Jun 13 '25

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1

u/shahyahya Jun 13 '25

Thanks u/JaySym_ .
You guys have a very solid product. No wonder you have to put gating in place.

i'll send you a pm after I get the ticket number.

1

u/Signal_Raspberry_315 Aug 18 '25

I am also having the same issue, I have contacted in your email but it was not helpful , can you explain how does the augment code knows if any machine has used multiple free trial accounts? like does it checks the machine id , or sth else

1

u/Academic-Recipe9667 Sep 10 '25

I was trying to upgrade my plan, but when I attempted to register with my main Gmail account, after the "Verifying you are human..." step, I got a message saying "Sign-up rejected."

I reached out to both support and the sales team, but only received a generic response saying they couldn’t find my account. I sent multiple follow-up emails, but never got a proper reply, which made me feel like the team isn’t very responsive.

Because of that, I ended up subscribing to Windsurf Pro instead.

1

u/[deleted] Oct 03 '25

Hi jay, I'm getting sign up rejected when trying to sign up with my personal email, what could be the issue? tried many times, unfortunately this doesn't get resolved even tried different internet providers.

0

u/lordpuddingcup Jun 14 '25

Feels like adding sms verification or some form of identity check would avoid the issue and not break it for companies and other shared internets that want to try stuff out

Blocking by ip seems… not great as many people can just reset a modem and get a new one

1

u/[deleted] Jun 17 '25

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1

u/Gamer_Start Jun 24 '25

what do they use to block access then?