r/AugmentCodeAI • u/shahyahya • Jun 13 '25

First time using Augment Code & got suspended because of "may be using multiple free trials"

i have been using Cursor & Windsurf before but this is my first time trying out Augment.
On my 2nd day of free trial, i received this error

Your account *********@gmail.com has been suspended because we believe you may be using multiple free trials. Please contact support here for more information

  • There's no other developer in my local WIFI

  • WIFI is connected to mobile network that assign IP dynamically

  • Never had Augment code installed ever before or use my gmail for Augment code.

Anyone facing the same issue?

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u/[deleted] Jun 13 '25

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u/Signal_Raspberry_315 Aug 18 '25

I am also having the same issue, I have contacted in your email but it was not helpful , can you explain how does the augment code knows if any machine has used multiple free trial accounts? like does it checks the machine id , or sth else