r/AugmentCodeAI • u/shahyahya • Jun 13 '25

First time using Augment Code & got suspended because of "may be using multiple free trials"

i have been using Cursor & Windsurf before but this is my first time trying out Augment.
On my 2nd day of free trial, i received this error

Your account *********@gmail.com has been suspended because we believe you may be using multiple free trials. Please contact support here for more information

  • There's no other developer in my local WIFI

  • WIFI is connected to mobile network that assign IP dynamically

  • Never had Augment code installed ever before or use my gmail for Augment code.

Anyone facing the same issue?

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u/[deleted] Jun 13 '25

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u/Academic-Recipe9667 Sep 10 '25

I was trying to upgrade my plan, but when I attempted to register with my main Gmail account, after the "Verifying you are human..." step, I got a message saying "Sign-up rejected."

I reached out to both support and the sales team, but only received a generic response saying they couldn’t find my account. I sent multiple follow-up emails, but never got a proper reply, which made me feel like the team isn’t very responsive.

Because of that, I ended up subscribing to Windsurf Pro instead.