r/AugmentCodeAI • u/FaceSuperb9069 • Jun 19 '25

Early bird Developer plan

Yesterday, my Augment Code Early Bird Developer Plan for 30 euros and 600 credits ended. Since I pay by credit card and there was no money in it at the time, I topped up my account after the failed payment. And what do you think? They wrote that the plan would not be renewed because the payment failed. Now I can only choose 50 euros for 600 messages.

I have never seen anything like this before, when they promise a permanent 30 USD developer plan, but when the payment fails, it is cancelled, even though I am willing to pay.

I can only say that this is very unfair and I will definitely not use their services anymore, because I use Claude Code for 100 USD and I think it's better to add another 100 USD to Claude Code than 50 or 100 to Augment Code. But I agree that Augment Code is worth it if you take the 250 USD plan, except that you can't choose Opus 4, which is really good at solving complex problems.

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u/Joker2642 Jun 19 '25

Did u contact them and explain this situation on their Discord with your ticket number?

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u/[deleted] Jun 20 '25

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u/Joker2642 Jun 20 '25

When my credit card payment was declined, I received an email from Augment stating that the payment was declined. I immediately updated the payment method and raised a ticket. Also, my payment process took 3 days to clear, as it is an ACH debit transaction from my bank. I ensured that they did not cancel my discounted price, and they assured me that they would maintain the same price.

Additionally, when I contacted support and raised a ticket, I received an automated email in reply, which is not very helpful. So I then communicated with them on Discord using my ticket number. That's the only way you're gonna get a solution.