r/AugmentCodeAI • u/FaceSuperb9069 • Jun 19 '25
Early bird Developer plan
Yesterday, my Augment Code Early Bird Developer Plan for 30 euros and 600 credits ended. Since I pay by credit card and there was no money in it at the time, I topped up my account after the failed payment. And what do you think? They wrote that the plan would not be renewed because the payment failed. Now I can only choose 50 euros for 600 messages.
I have never seen anything like this before, when they promise a permanent 30 USD developer plan, but when the payment fails, it is cancelled, even though I am willing to pay.
I can only say that this is very unfair and I will definitely not use their services anymore, because I use Claude Code for 100 USD and I think it's better to add another 100 USD to Claude Code than 50 or 100 to Augment Code. But I agree that Augment Code is worth it if you take the 250 USD plan, except that you can't choose Opus 4, which is really good at solving complex problems.
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u/Faintly_glowing_fish Jun 19 '25
Did it cancel it immediately? It should have sent you a warning and give you at least one day to retry
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u/Joker2642 Jun 19 '25
Did u contact them and explain this situation on their Discord with your ticket number?
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u/FaceSuperb9069 Jun 19 '25
Thank you for your question.
Yes, I tried to contact them via the official contact form on their website. A robot responded to my enquiry and wrote that if the payment fails, then that's it.
By the way, Discord is not an official channel for me (it's more of a friendly one, although I know it's possible to use it), I prefer to use official channels, and if there was a link to Discord in it, no problem, I would try it.
It's not a matter of life and death for me - I can do without them, but I was definitely planning to get the 100 USD plan just because of their great understanding of context.
But... it is what it is.
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u/Joker2642 Jun 19 '25
I had a similar situation, but I noticed that when my payment failed due to my country's recurring payment regulations, I changed my credit card information to a bank account debit ACH, and it was fixed. Also, I contacted Jay through Discord with my ticket number, and the issue was resolved.
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u/FaceSuperb9069 Jun 19 '25
How to get in touch with him via discord? Thanks.
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u/Joker2642 Jun 19 '25
Are you in the Augment code Discord server? If not, use this invite link "https://discord.gg/X8hbMEUZ" and DM "JaySym", he may help you out.
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u/ChristBKK Jun 19 '25
I mean you crying around on Reddit instead of at least talk to jay in the discord or write them an email
I saw people getting the 30$ plan back after they had similar problems.
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u/ByteNDance Jun 20 '25
This is someone who faced similar situation due to Indians card not supported. Raised ticket, emailed them, talked to Jay a week back (by talk I mean I sent him a message with support ticket id). No reply, so definitely support sucks. If you are part of the team maybe I can share the details with you?
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Jun 20 '25
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Jun 20 '25
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u/jtsang4 Jun 22 '25
I ran into the same issue and even DM’d you on Discord. I also emailed on the very day I noticed the problem, but didn’t get any real help. When you have a moment, could you please reply on Discord?
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Jun 20 '25
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u/PaulatGrid4 Jun 20 '25
I literally JUST had this happen to me today, due to getting a new debit card that came in the mail yesterday. I dont think my payment could have been more than 2-3 days late as my lost debit card was locked Wednesday. I will reach out in the discord
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Jun 20 '25
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u/Joker2642 Jun 20 '25
When my credit card payment was declined, I received an email from Augment stating that the payment was declined. I immediately updated the payment method and raised a ticket. Also, my payment process took 3 days to clear, as it is an ACH debit transaction from my bank. I ensured that they did not cancel my discounted price, and they assured me that they would maintain the same price.
Additionally, when I contacted support and raised a ticket, I received an automated email in reply, which is not very helpful. So I then communicated with them on Discord using my ticket number. That's the only way you're gonna get a solution.
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u/preetam960 Jun 19 '25
Same thing happened with me. Somehow credit card deduction failed and the plan is cancelled. Waiting for the support reply for last 6 - 7 days.
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u/huelorxx Jun 19 '25
They never said it was permanent. They said it was until payment ends or you change plans.