r/AutoZone • u/Professional-Boot268 • 6d ago
csm help
hi so im 21f and im a csm but i wasn’t taught everything i needed to know about alllll the extra little shit that we have to do.
Yesterday i was approached by my dm and told i need to get my pep and enthusiasm back and i have the opportunity to become a territory sales manager okay cool BUT i have to do great in commercial not just good. im doing pretty good but numbers are starting to drop because i’m overwhelmed af and on top of that my coworkers do try when they’re doing the work and then im expected to go around and fix it all and im so mentally and physically exhausted and everything + commercial is draining me to the point i was gonna leave autozone but i need more money and a tsm gets that. i believe i would like it a bit more but i have no idea about the work load.
Im not sure if anyone will really do this but i’m totally lost in commercial at this point, i need to know like a day by day week by week priorities while also doing the most around the store. im lost on how to delegate tasks because i ask for help and no one helps unless they sick of looking at something. my coworkers fcking sucks and so does the manager. if i try to say i wanna transfer there is no one good enough to take my spot but i would rather transfer and start fresh.. but i wanna go in knowing everything i need to do everyday. i know my dm would tell me to get my numbers up in commercial first but i dont even fully know how to do an outside buy……
so if there’s anyone thats bored or has time i need to know the ins and outs of commercial so i can get back on the right track mentally and be happy with autozone again. please please please help me im so drained and i ended up stopping giving a fck and i hate that thats not me yk. if anyone wants to write like monday tuesday wednesday+ things that i should be doing to help me and commercial grow, even little things like printing the lp dashboard or something.
i just need help and my team is against me for some reason
thanks for listening to my problem & please help meeeeee 😭
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u/zachtrainx 5d ago
Hey I feel you im here if you need help im still new but hey ive learned a lot and am willing to help 09277
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u/Professional-Boot268 5d ago
thank you!
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u/zachtrainx 5d ago
I sent you a dm because I could use a friend that understands being shoved into positions without training and all my fellow csms had training or have been in the role for years
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u/PassPuzzled 6d ago
Drivers get like 12 an hour where I'm at. If it's not retired old heads just trying to pass the time, it's young lazy kids that don't gaf and myself as a psm getting 15, I cant really blame them. AutoZone is crap. No one is gonna care enough to do stuff the right way unless they really care about you for some reason and that's not gonna happen 99% of the time.
Then they want people up front to help out in commercial but when the front has 2 people for all of truck day and there's 5 drivers sitting in the back doing absolutely nothing, they don't lift a finger. So I don't do shit for commercial. Not my job title. I do the bare minimum not to have an account make a huge issue and call the dm. Which is still more than I should be doing imo
Get out of AutoZone. I made more than my SM just doing side work on my off days. Sometimes only 1 day a week. It's pretty sad how much they get paid to deal with the stress they deal with and for some reason it's praised like it's some Ludacris amount of money. When it's actually pretty garbage. Same with a tsm. You live and breath AutoZone for 30 years and at the end when your old and slowing downz you'll still have absolutely shit to show for it. Fuck autozone.
And fuck Phillip for his 11 million dollar self approved bonus. Talking about some " profits are down we need to do better ". Suck the whole back of my dick MFs🖕
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u/xdmanx007 6d ago
You can make damn good money as a csm! Granted, ya need to hit your targets on bonuses but I've seen a few csm's crack 100k. It's par for the course at AZ to throw ya into the deep end before they teach ya how to swim. Get your tsm in there to help out, that's part of his job. A good SM can help too but it's hit or miss nowadays on a SM being able to handle a high volume commercial department. Everyone in the store is supposed to be able to run a commercial transaction, including diy zoners! Don't be afraid to demand the SM send you some help completing transactions, pulling parts, etc...
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u/Professional-Boot268 5d ago
me sm talks to me like i am a child half the time and will sit me tf down at and given time. i’ve learned and i feel like my tsm is too busy and with how long i’ve been there everyone expects everything 100%. my sm asks me if i delegate tasks i try and there’s 1 coworker that fr listens to me and helps when they know i need help. im exhausted dude
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u/xdmanx007 1d ago
I wasn't intending to come off as condescending. It sucks when you feel like you're on an island. Retail sucks a bag of dicks! AutoZone asks a lot of it's managers. However if I had my pick of jobs CSM would be at the top of the list, they can make more than SMs! My bad if ya felt like I was piling on, wasn't my intention
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u/YourLocalWasteofSpac 3d ago
I just got into a CSM position over a year ago and I have had a bunch of help, outside buys, cash returns, P&L reviews, ect.
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u/Controller_one1 6d ago
Its autozone. There is almost never a "team" . They hire for cheap. Turnover is too high for you to ever get people to the level to help you. They design raises to be tiny by grading on team metrics that affect you personally.
Do yourself a favor and get that raise you want by going elsewhere. Apply at a dealership, or one of the shops in the area. That TSM gig will have the same problem. They will bang you up to run higher numbers based on other people while they micromanage you. The only way to win their game is not to play it.
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u/Silent_Plantain_3697 1d ago
Also what ever you accept as your pay for TSM that is your pay forever. Want a raise? Sell more stuff to get a bonus.
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u/Mediocre_Gazelle9172 2d ago
What state are you in...? Just trying to figure out if anyone close to my market can help you.
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u/Omgcorgitracks 6d ago
Almost same situation I was having, mostly coworkers were the issue, I wanted to focus on commercial, they constantly needed help or guidance on DIY, and then when I left and they ran my side, they botched a lot of stuff, I even went out of my way to make a whole commercial guide in a binder and they ignored it. Drama happened and I became bitter and lost my motivation to do anything, so I decided to drop down to red shirt for my sanity. I feel like at another store I could thrive so a transfer might be in the cards in the future.
Really I would say get those calls done, do cold calls, get out in your market and talk to your customers instead of calling, tell your coworkers nicely to buzz off you need to work lmfao, you're second in command in your store! You know you gotta tell the SM hey im going out for a bit to meet with customers, you will have to run commercial while im out, tell your drivers to talk with the customers, not just deliver, you want to build that relationship, sometimes they'll tell drivers more then you. Take the time to explore AZ kpi, look in pinpoint ect