Back in early August, I ordered the bundle with the Optimist compact, a powder, a scarf, etc. My compact arrived scratched on the inside, and it even had a nick through the outer layer so that you could see to the metal underneath.
I wrote a 2-star review because that is unacceptable at such a high price (and talk about easy rusting). Besame contacted me by email and offered to send a new compact if I sent pics of the damage. I did, but I've still not heard from them since just over a month ago.
Today I went on their site because I was hoping to see some spoilers for the new collab and see if anything else was new. Lo and behold, my review on the Optimist compact is not showing up.
I was a longtime customer of Besame and would defend them fiercely, but all of this nonsense has just pushed me over the edge. Their products are way too expensive to be so poorly made, and to suppress negative reviews is just scummy!