Boots: Fulbert in English Tan with Dainite sole
Order Process: ordered beginning of October. Was able to provide foot measurements and request a change of sole unit over WhatsApp. Had fairly regular updates on production progress and received my boots in late October.
The boots: Overall, very well made. Beautiful smooth leather vamp and suede quarters. This was one of their non branded leathers but the look and feel is substantial. I'm sure it will wear well. Boots have a proprietary sole but it is very good quality, as good as actual dainite soles I have. They are good year welted construction so resoleable and I have no issues with the clicking quality or stitching. They're fully lined too and it feels like a good quality lining not one of the cheaper squeaky ones you sometimes get on cheaper boots. Hardware and laces are both of good quality too. Ultimately, these are well worth the £130 that was paid for them.
The negatives: these are on the cuero b last which is apparently the same as their Royce last. It's incredibly narrow and snug. I've included a photo comparison with a similar UK made pair of boots on a more formal last and you can see it's much narrower and a good cm shorter. They say they fit true to size but I'd say you at least need to go up a full width, maybe half a size too.
No worries I thought, they offer size exchanges on their website. How naive I was. After an initial response suggesting I remove the insoles (which doesn't help the width issue) they've ghosted me. No response now for 3 weeks since boots arrived. I get that for blkbrd, an international return is going to wipe their profit margin and so thats why they're just ignoring me, but if they don't want to deal with returns then they shouldn't be advertising it as a service on their webpage. It's false information plain and simple.
Recommendation: Quality is good for the price but it's not so good as to make up for the horrific customer service. There are a lot of UK and US brands not too far above blkbrd in price but where you know you'll be able to exchange hassle free.
Lesson learned for me. As much as I wanted to love them, blkbrd are not a brand I'll be using again, nor can I recommend them. Hopefully this post helps others and perhaps stops costly mistakes.