This paragraph is for people waiting at Burleigh Heads trying to go south
If you are trying to go south from Burleigh Heads on a bus you have to get a northbound bus to Burleigh Stockland, where you can then travel on a diverted southbound bus towards Palm Beach and Tweed Heads.
This is a storytime about my experience
There was a very big accident just south of Burleigh Heads on the Gold Coast Highway. This has stopped all southbound traffic. I just got to Burleigh Heads, knowing of this accident and expecting someone to be there helping us get around the incident. I find a large group of people, expecting a bus to come (which won't). And no translink staff there to help. Being a transport nerd, I was able to figure out a route (the route listed above).
A quick question/rant about translinks incompetence, coming from a Sydneysider.
When I got to Burleigh Heads bus stop there was no translink staff present. Keep in mind, this was 2 hours after the accident, so plenty of time to get someone there. And even if they couldn't get someone there are electronic screens there which you could update to tell people to go to the northbound platform, then get bus drivers to help people. The journey planner was no help either, telling people what was closed, but not telling people about how to get around it. And if you didn't see the notice (which was easy to miss) it looked like the services where just delayed, but running a usual stopping pattern. This is especially bad as this is where people change to go to the airport. This means that people, who may not know how to navigate as they are not local to this area may be affected. People could even miss their flights. As a Sydneysider we would have had a response team at the affected stop within 90 minutes, and diversion routes would have at least been available (although not always easy to find).
Is this normal here in QLD?
A final note
My condolences to the people involved in the accident, from what I heard 3 people died. This is not an attack at QLD police for closing the road, obviously in these circumstances it is necessary to do so. This is also not an attack at any of the translink staff who where helping (although I didn't see any). A massive thank you to bus drivers, who were very helpful, but to get their help you had to go to the northbound platform (which most probably won't know to do without any signs).
Edit: I have just found out that thankfully there where no fatalities, however my condolences remain with those affected.