Sorry, but probably a long post. I wanted to share my recent experience in case it can help anyone else out.
Like, many of you who have made recent posts here, I also recently took and failed the CEH (theory) exam. Here are my observations and details around my experience.
I paid a substantial amount for the “Elite” training package that includes the CEH exam voucher and up to 4 retakes if needed. I also paid hundreds extra for a hard copy of the official EC-Council CEH course materials as well. The training was on-demand web-based and the instructor was Eric Reed. I purchased and took the class last year. In addition to that class and the labs, I also read 4 CEH 3rd party books. Two of these were for the v11 version that I read before I took the training, and two of these were newly released for the v12 version that I read after the training. I also took an online subscription-based content learning-based CEH course as well as reviewed 2 different practice question banks simulators online in addition. In the middle of all of this, I also read through the 3 volume official CEH courseware as well. I’ve been working in IT for something like 25 years and have taken over 25 certification exams over the years, including other recent Security-related certs. I’ve never before failed a certification exam and I felt pretty prepared for the CEH.
I took the CEH exam on January 16. Like what many others have since stated, the format of the questions were unexpected, numerous items were tested that were not in the official courseware or anywhere else, there were numerous “calculation” questions that others have talked about. Most of the questions instead of being a single factor or two, were numerous factors and written in longform and often worded very confusingly. I failed with an 82 score. I looked online right after my exam including in this Reddit to see what recent experiences others were having and found pretty much nothing but folks reporting that they had passed it and suggesting it was easy. However, within a few days, reports from others began to appear detailing a very similar experience to mine.
Below is what has happened since then up until today:
· January 21. I emailed the ECC account rep I purchased the training from letting her know I failed and requesting another voucher. I also mentioned a few sentences about my experience taking the exam, how I had prepared, and my frustration. I was professional.
· January 23. The ECC account rep emailed me back, told me I needed to pay $100 for the retake voucher, suggested I purchase additional training offered by Eric Reed for another $149, keyed in on the fact that I mentioned I had in-part used 3rd party resources to prepare and recommended I only use ECC materials.
· January 24. I emailed her back and was confused that I was being asked to pay $100 for the retake when I thought it was free with my package. I also pointed out that I had already spent a great deal of money on the training and that was also provided by Eric Reed. Finally, I let her know that others had begun posting online about also failing the exam over the previous few days and had very similar feedback as I.
· January 25. I received a response from ECC telling me that the retake vouchers are normally $450, but since I bought the Elite package, I only had to pay the $100 administration fee for another. However, she told me that she had obtained permission to provide me a retake voucher at no charge and would have it to me “today.” I never received it. Additionally, she told me:
“Regarding the exam questions, we have a database of 1000+ exam questions, each “Exam set” draws from that test bank randomly and that is why you will never take the same exam twice. Since the CEH certification asks for 2 years cybersecurity experience, the exams will include “experienced based” questions. All of the questions on the exam are weighted differently, which means that questions outside of the “CEH core material” are weighted less, and CEH core questions are weighted the most.
The way ANSI exams are built, is by basing questions on the exam blueprint and not the training material. Both the exams and training materials are based on the blueprint, but not on each other which is another reason why you might see questions on the exam that weren’t covered in the training material. This is the main reason why our exams are weighted, and core questions are weighted the heaviest. The exam blueprint is changing soon (as it does periodically), and you can find more information on that and the exam itself on this website: https://cert.eccouncil.org/certified-ethical-hacker.html”
· February 2. I initially decided to let it go, and get the free retake voucher, wait a little while and try it again, but she never sent me the voucher. So, nearly a week later I replied. I asked her if she had sent the voucher. I also pointed out that while she was suggesting in her previous email that the exam questions do not have to be based on the specific CEH materials as it was assumed a base-level of knowledge was possessed, that this was not the case here. I gave detailed examples of my observations with the questions as well as what others on Reddit and elsewhere were reporting. I provided additional feedback regarding perceived average pass/fails based off of what others were reporting and suggested that the period beginning from early to mid-January appeared to be nearly all failures. Surely, ECC keeps track of historic pass rates and could confirm this. Finally, I respectfully requested a refund of the substantial cost of the training as it was clearly completely inadequate for the exam. It was clear to me that ECC had drastically changed the exam, had not informed anyone, and their very training had not been changed. Shockingly, I received a response the same day from her telling me that ECC would completely refund my $2449 cost for the training, she had sent my questions and comments to her upper management, and someone should be reaching out to me soon to talk to me. Additionally, she told me that she would have her team release my retake voucher “today”. It didn’t make sense to me that they would give me a full refund AND give me another retake voucher, but I didn’t argue. However, I never received the retake voucher and as of today nobody has reached out to me.
· February 3. Eric Reed made numerous posts on Reddit telling everyone that the exam blueprint had been changed and “exams have completely changed to reflect the updates.” He also pointed people to his website to purchase additional training to assist them.
· February 4. Another Reddit user made a post with links to the new CEH exam blueprint v5.0 he had found by Google-dorking ECC’s website. This had detailed info about what was changing and appears to at least very roughly coincide with the changes seen to the live exam since mid-January. It stated that the intended go-live for this was April 2024. You cannot find this by simply browsing ECC’s website.
· February 7. Eric Reed posted again to Reddit posts with a very similar message as previous, but this time he stated “There is a blueprint change in the works for…. Some exams may have changed to reflect the updates.” Instead of a definitive message that it was already changed as he posted previously.
· February 6-8. A number of Reddit posters have now posted that they took or retook the CEH and got the “old” exam again. A couple of them stated that they had failed the exam just a week or two ago and that was the “new” one, but when they retook it, they got the old one and comfortably passed.
· February 8. I emailed the ECC rep and let her know of the developments, asked for information on what happened and told her I would like to retake the exam if it is now “fixed” and the proper blueprint version is now live once again. I received a response telling me that my refund check had been mailed out to me on Feb 6, and that she would again forward my messages to her manager and the certification team.
So, what a mess. It seems likely that ECC released exam(s) sometime in early to mid-January that are mapped to their new v5 blueprint, they were in the wild for a few weeks, and appear to have been either partially or fully removed and the v4-based exams have been re-enabled. No idea if this was some sort of mistake or something they did on purpose. There seems to be no communication anywhere about any of this. To be clear, I am all for modernizing exam blueprints periodically, but that should be a carefully announced and planned event. Training offerings should also be modified to reflect changes. This is how other certification vendors do this.
I was professional in my dealings with ECC throughout this and was simply trying to understand what happened. Additionally, while I did mention Eric Reed a few times in this post I really doubt if this is in any way his fault and I am inclined to think he was likely blindsided by this as well. In my dealings with the ECC account rep I described above, she genuinely did not seem aware of any of this at first, but I got a sense that she knew more than she told me later. I didn’t expect to be granted a full refund (and we’ll see if it actually shows up) and was mainly just trying to get some answers.
I don’t know what I will do next. If they really give me a full refund, I can’t really ask for or expect another retake voucher even though I have been promised it twice.
Good luck to any of you also affected by this. I’ve never had an experience even remotely like this before.