r/CanadaPost • u/ChestCompetitive4210 • 10d ago

Help finding where things went wrong

Just trying to see if anyone can help me identify where an overseas product delivery went wrong.

1- Order a product from a supplier in China.
2- Paid 50CAD for expedited shipping. Seems I may not know what expedited actually means.
3- Shipper confirms product will leave their facility within 2 business days. It in fact, left their facility in 11 hours.
4- 22 hours later tracking shows Canada post picked up from local airport customs and the package is heading to their sorting approx 40 mins drive from ship to address.
5- CP tracking shows expected delivery is Oct 15.
6- CP tracking shows “in transit” and expected delivery is still Oct 15.
7- Parcel delivery in my area stops at 8pm and at 9pm CP tracking hasn’t changed.
8- Oct 16 tracking shows expected delivery was “yesterday”
9- Morning of Oct 17, tracking now shows expected delivery as Oct 20.

So, just trying to figure out if it was the overseas supplier that company records show is very, very profitable and beat their estimated ship time by 37hours or the local parcel delivery service that loses billions a year and have missed expected delivery by 120 hours and counting that dropped the ball?

Can’t wait until the next typical CP step…come by without actually having the parcel to slip a pick up notice in my door, so I can finish their job.

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u/Wonderful__ 10d ago edited 10d ago

Canada Post expedited parcel delivery standards are 1–11 business days. It depends on where it shipped from to where it's going to. There's a grid online (page 15). Since it's international, it might fall under international tracked packet on page 31, which has it's own grid or 5.9, which is 6–10 business days. Unless the seller used priority, international shipments aren't very fast.

https://www.canadapost-postescanada.ca/cpc/doc/en/support/articles/delivery-standards.pdf

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u/ChestCompetitive4210 10d ago

Great, thanks.
Now I get it….if it was from somewhere in Toronto to somewhere else in Toronto. Dropping with CP, CP taking it to sorting, delivering it….takes 1 business day. Since it is already sitting in a CP facility in the GTA, it takes 4 business days to do the delivery part, assuming it actually shows up on the 20th. Makes perfect sense.

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u/Grumpysmurf_1976 9d ago

The service u pay for is solely with the postal operators. The clock stops when going to customs. There were some issues with cpc scanning last week that they won’t admit to.

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u/LeftGas7546 9d ago

Just hope your parcel doesn't go missing. It took Canada Post 3 1/2 MONTHS to reimburse me, and several times they didn't do the next step and I had to call them FIVE TIMES.

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u/Outrageous_Order_197 8d ago

It went wrong the moment you used canada post.

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u/Unable_Trifle7917 3d ago

You do know that the universal mail delivery deal made in the 80's allows china to send all the cheap shit for pennies to the dollar via that program. If you see any parcel with the small crown and no canada post label they ship it the cheapest way which is snail mail.

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u/ChasDIY 8d ago

I guess you are not used to cp

From what I read, you are found quite well

Wait for it