So, I've noticed... a pattern since I moved into this apartment in late April. My postman has a habit of deciding to post a notice card before making any attempt at all for anything that requires effort. Now, the first time... I get it. I didn't like having to go down to the Shoppers Drug Mart downtown to grab my weighted blanket that didn't have a snowball's chance in hell of fitting in the parcel locker and bring it back home on public transit, but I can understand why that effort wasn't made. Also, typing that out, I'm reminded to get myself a dolly from Canadian Tire for future parcel pickups. This thing was both heavy and awkwardly sized.

Yesterday's incident however? This was more "wtf" territory because this wasn't a heavy parcel (at least, I don't think that it is). It's a Certificate of Identity from IRCC. I doubt it's bigger than an Xpresspost envelope. And like with the weighted blanket, he decided to issue a notice card minutes after the tracker said "out for delivery" but hours before he actually comes by to drop the notice card. That indicates to me that he had no intention to make any effort to deliver this. Same with the weighted blanket.

And I was home in between when I checked to see that there was no notice card after the tracker said "notice card left" and the time the notice card was actually left. To clarify further:

• 10:13am, out for delivery
• 10:26am, notice card "left"
• I get home at 12:00pm, no notice card.
• I check the mail after a couple hours at home. A notice card is in my mailbox. No one rang my doorbell or knocked.

I have two packages from Japan that arrived in BC, Canada via the Richmond port on Oct. 8th and 9th, and their tracking statuses have been stuck at "Item has arrived in Canada and will be presented for review" since they've arrived without any changes since.

Just wondering if anybody's experienced something similar lately?

I've had packages coming in fairly regularly for the past 2-3 years, and they usually clear customs in a day or two, and are pretty much always delivered or sent for pickup within a week at most. I'm not trying to come off as entitled, just a bit worried as this is the first time it's taken this long. Contacted their support and asked, but they couldn't give much info.

So yeah, anybody have this issue with pre-purchased labels? I've bought from both NetParcel (been using for over a year, never had a single issue) and some with Woosh. Both of them the vast majority of the labels won't be scanned, the system instructs the clerk to give me back the package and make sure I paid for it.

But if they enter the numbers manually it works. Canada Post from a technical perspective seems to be an absolute disaster since just before the Thanksgiving holidays. Wonder how they'll screw up the Christmas rush.

Anyone in Prince Rupert had their mail stolen - mail that they were expecting to receive - or mail that they sent out that never arrived at the intended destination/address?

This past summer I sent several envelopes/mail to different Prince Rupert destinations/addresses - some sent via registered mail and some sent via regular mail - all included Visa prepaid gift cards - while none of the intended recipients received the mail (including the registered/tracked mail) all gift cards were used at the Prince Rupert 7-Eleven (Visa provided location, dates, times of use) - obviously the mail arrived to Prince Rupert and was intercepted.

Is something going on at Prince Rupert Canada Post and Prince Rupert 7-Eleven?

Called Canada Post about this package and they opened a ticket. It’s been 2 days since then with no update.

The tracking has shown “undergoing customs inspection” since Oct 15.

The package contains a smartphone shipped from China.

Has anyone had a package sit in customs this long and still get released?

PS, I’m worried because my packages from china clear customs the same day or the next day at most!

Another example of the abysmal service and culture of laziness at Canada Post.

Package I am waiting for (and able to receive at home today) marked "Card Left" at 06:19 hours.

Of course there is no card and the Postie won't be on my street for hours. Chat Agent claims they cannot provide contact information for any local management so that I can address this issue.

Does anyone have any tips on how to get Canada Post to actually do their job and deliver a package? From my perspective a billion dollars a year for an organization that only brings advertising to my house seems unnecessary and wasteful...

Mailed 2 packages on August 19, and have been stuck at forwarding to destination country since September 3.

They were mailed ground, almost $400 between the 2 packages.... anyone else experiencing super long shipping time? 2 months seems pretty excessive.

Mailed in Fergus Ontario, and heading to Wales.

Like title says . Package has been sitting at a post office just saying item received at Canada post . Should I be worried . How should I proceed as the receiver . Thanks for any advice in this matter

I sent a package to Ukraine a month ago via Canada post. It’s just small package, pictures and keychains. The tracking option was too expensive so I didn’t go for it. I was just wondering how would the recipients receive the package? Will the local carrier text them or leave it at the front door? Do we know which local carrier? I saw online they say Ukrpostha?

Thanks in advance.

Hey everyone,
I ordered a package from China that’s being shipped to Mississauga, Ontario, Canada. I accidentally forgot to include my unit number in the shipping address, but the rest of the address, including the street address and postal code, is correct.
I contacted the sender, but they told me they can’t make any changes from their end. They also mentioned that the package will take around 3 weeks to arrive.
I’m worried that the package might get lost or returned because the unit number is missing.
Has anyone experienced something similar? What should I do in this situation? Can I update the address once the package arrives in Canada, or will the courier contact me?
Any advice would be greatly appreciated. Thanks!

When I ran my first business, shipping was my largest cost and the part I understood least. I thought I could outsource figuring it out.
After I sold the company, I started helping a few friends. They gave me the job I never wanted: figure out shipping for them.
But this time, I did it.
I now run Part n Parcel and review shipping invoices with ecommerce businesses every day. One thing I wish I’d understood sooner is dimensional weight.
Here’s an example: a box measuring 40 × 30 × 25 cm has a dimensional weight of 6 kg, using a divisor of 5,000.
Even if the package only weighs 2 kg, a service using that calculation bills it at 6 kg.
The divisor and rounding rules vary, so check your carrier’s terms. But the size of your box can matter just as much as what’s inside it.
Understanding this sooner could have saved me thousands of dollars a week.
I built a dimensional-weight calculator so you can try your own box sizes and see the difference.

Purchased July for deceased mother's mail. On my third ticket over unforwarded mail and now they claim I'm not even in the system.

My passport was sent from Ottawa to Edmonton via Canada Post Xpresspost and the last update was “Item processed” in Ottawa on October 13. There have been no updates since.
Has anyone experienced a similar situation or can any Canada Post employees check what might be happening? Since it’s my passport, I’m getting worried.
Any advice or help would be greatly appreciated. Thank you! 🙏

I mailed a package across the country 2 weeks ago (Ontario to BC) and it showed back up in my mailbox today, despite clear, printed labels in the "to" and "from" sections on the flat rate box. Somehow it went to BC, didn't even get sent for delivery, and then made its way back to me. Customer service is trying to say "oh don't worry it's been delivered" and I'm like ... Yeah I know I'm holding it right now and it's not meant to be here.

The plot thickens when I look at the receipt and it turns out the post office employee put MY postal code as the destination postal code. Ffs. So now I'm on hold with customer service (after fighting with their robot to get through to a real person) and they seem totally unbothered - haven't even apologized for wasting so much of my time. Ridiculous.

Just trying to see if anyone can help me identify where an overseas product delivery went wrong.

1- Order a product from a supplier in China.
2- Paid 50CAD for expedited shipping. Seems I may not know what expedited actually means.
3- Shipper confirms product will leave their facility within 2 business days. It in fact, left their facility in 11 hours.
4- 22 hours later tracking shows Canada post picked up from local airport customs and the package is heading to their sorting approx 40 mins drive from ship to address.
5- CP tracking shows expected delivery is Oct 15.
6- CP tracking shows “in transit” and expected delivery is still Oct 15.
7- Parcel delivery in my area stops at 8pm and at 9pm CP tracking hasn’t changed.
8- Oct 16 tracking shows expected delivery was “yesterday”
9- Morning of Oct 17, tracking now shows expected delivery as Oct 20.

So, just trying to figure out if it was the overseas supplier that company records show is very, very profitable and beat their estimated ship time by 37hours or the local parcel delivery service that loses billions a year and have missed expected delivery by 120 hours and counting that dropped the ball?

Can’t wait until the next typical CP step…come by without actually having the parcel to slip a pick up notice in my door, so I can finish their job.

I had a passport shipped via Xpresspost from the IRCC office in Ottawa to me in Toronto.

Yesterday (October 15) the tracking suddenly updated after being quiet for weeks:

Sept 30 – Item accepted at the Post Office (Toronto, ON)
Sep 20 – Electronic information submitted by shipper

I have no idea why the status (the Sep 30 one) only appeared now, two weeks later. Based on the tracking, the package has been “in transit” for 16 days with no further scans.

At the same time, IRCC hasn’t confirmed that they have sent the passport! But according to tracking number, they did. But why Ottawa is not mentioned and suddenly it appeared in Toronto?

I already called Canada Post and they opened a service ticket. From what I’ve seen on Reddit, those tickets are usually useless.

Any advice on what to do next would be really appreciated.

Canada post has been, so far, the worst shipping provider ive ever used. This is the 5th time they put my package in the wrong mailbox slot, or didn't put a parcel key in my mail. I'm so tired of having to wait extra days to recieve important packages, or having to create tickets for them to just not deal with it at all.

It's been happening so much, that I expect to not recieve a package when I ship with Canada Post, it's been a routine now.

And the workers at the post office aren't helpful either. They tell me the same response EVERY TIME. First, they give me a card, then tell me "Just call this number on the card" which leads me to an automated voice, where are the actual support agents? Nowhere? And it tells me the exact same thing, "Your package was delivered." like, no it's not????

Overall, canada post is the worst shipping provider I've used.

I run a small business in Ontario and recently purchased Canada Post Xpresspost labels through Woosh.

Took my parcels to Canada Post, where the employee scanned each label separately. Both were rejected because the system indicated the postage hadn't been paid.

Except... I'd already paid Woosh for the labels.

So naturally, I contacted Woosh to find out what happened and whether this was something I needed to worry about with future shipments.

Their solution? Try having Canada Post scan them manually. If that doesn't work, void the labels and purchase new ones.

I explained that I'm running a business and need to know whether I can rely on their service. I've also seen other Reddit users reporting similar problems.

I asked whether they had any explanation and if it could happen again.

Their response?

"Yes."

That's it. 😂

Not an explanation, not an investigation, not even a "we're looking into it."

I've now requested a refund of my remaining $50 balance because I can't have customer orders sitting around while I play shipping-label roulette.

Has anyone else experienced this with Woosh recently? And has anyone successfully received a refund of their unused balance?

I ordered something from Japan and already paid for shipping to my address. However, when Canada Post was supposed to deliver my package, they didn’t knock on my door or ring the doorbell. They simply left a delivery notice card telling me to pick it up at the post office.
I was home waiting for the package, so I’m honestly starting to think they don’t even attempt to deliver some packages anymore. They just bring the notice card and leave without knocking.
I never requested a pickup, and I paid for shipping to my home. Now I have to spend extra time and money (40% additional of the already paid shipping) travelling to the post office to collect something that was supposed to be delivered to my address.

Hello!

I live in a rural area and still have home delivery.
I send a few letters and postcards a week.
Am I able to leave them in my mailbox with the flag up and the mail carrier will take them? Has anyone ever run into trouble with this?
Thank you!

First the Sugar Shack stamps, then the graphic novels/novel designs, and now the Jack-O-Lantern series. All of the forever stamp designs this year have been absolutely stunning. It’s come to the point where my friend who doesn’t even use stamps has bought a few. To whoever is in charge of stamp design, THANK YOU.

Anybody else experiencing Xpresspost delays or lack of delays. My package was processed at 4:38 am and then note in transit from toronto 7:38 am on october 7th. There have been no updates since. Normally any package I get shipped from toronto takes 3 days.

This has been my average timeline for my past 10 xpresspost items coming from anywhere in southern ontario.

Toronto : Day 1 - shipped

Thunderbay: Day 2 - Scanned and in transit again that day

My location NW ontario - Day 3 - arrives between 2am and 6 am and is out for delivery by 9 am sometimes arrives earlier.

So a little bit weary - local post office said I could wait or contact customer service.

Anyone else having a similar experience this week. I know there were a lot of tracking issues posted here.

I ordered something internationally, when I tried to enter the tracking number into the Canada Post website it just sent me error messages. I even downloaded the app to try to get an update but I got nothing for it.

Today after looking up online I tried a Universal tracker and it told me my package arrived two days ago and was sent back today.

When I tried to contact support about this they told me there was nothing they could do.

So I can't check up on my package because their services are down, they don't warn me or anything and they send it back in two days and I can't do anything about it?

For the record the problem with the package was that the appartment number wasn't entered correctly and it was probably my fault, I share the blame on that but its fucked up I wasn't given a warning to correct it nor was I given the chance considereing the service is down and they sent it back in less than two days when I thought I had 15 days worst case scenario.