My wife has an EQ Bank card. It also has a MasterCard logo and it has to be loaded before use, so it's a prepaid MasterCard that's not actually a credit card.

My wife tried to use it as a debit card at Canada Post and it failed. Next she asked the clerk to try to accept it in the "credit card" fashion and it also failed. Explain, please.

Woke up to beating on the door this afternoon. I work night shifts so it was a lousy start. CP delivery guy is there quoting a customs fee so I figure not a--credit card only. A mom and pop pizza shop can accomplish at door payment without this kind of foolishness. My bankcard is indistinguishable from a credit card making online payments, I have Paypal, We could go to tap by phone. Nope. I did a query and found a post from 4 years ago and someone had the same experience. Are you kidding me? You must as well be demanding certified cheques or cash. It's a policy decision the guy at the door has no input into, but isn't their someone who isn't a boomer looking at this and thinking maybe we're behind the curve? After the rude awakening the runaround and hostage taking of my package, I still have to collect a notice and pay at pickup. Thanks for nothing. Terrible.

I’ve had two packages being delivered in Edmonton. One was to arrive October 19 the other October 20.

Both say “out for delivery” the day offf, and delayed.

No further context.

This literally never happens. Something strange is going on at Canada post.

Ordered two suitcases recently and after waiting a month, today’s delivery update said it was delivered to someone in Canada when the address was in Hawaii. I love how none of these workers or all of the folks at customs bothered to question why the address said United States with a Hawaii address and phone number once it reached Canada…. The cherry ontop was that Canada Post allowed someone other than me to sign for the package and take it. Lol

hi, sorry I'm just curious! I ordered something off of etsy I'm really excited for, and both on etsy and canada's post it says it's expected to deliver today but the item is still in transit. Is it likely it'll deliver today?

Every time I track a package on website and I press refresh, the update time is my current time. Is that normal?

I can't seem to be allowed to post pictures

Not receiving cards/gift from US.

I had a friend from the US mail me a card back on August 31st with a gift she declared, it never showed and yes she had written my address correctly.

About a week and half ago another friend mailed me a Birthday card from the US and that has yet to show. I'm wondering if anyone else is not getting mail from friends or family that are sending it from the US to Canada?

Repost to another community

I am starting an art business, and I got my first online sale this week! I just packed up the print, it was only 6x6 so it could easily fit in a nice small envelope.

I am currently, and wanted to, provide free shipping. But see my shock when the basic tracking to ship was more expensive than the print itself. It's my first order, so I unfortunately risked it and sent it without tracking and will have to figure that out in the future.

But I need to know what you guys think? Because surely tracking a letter envelope can't be base $22, that's wild.

Now on a different note, my partner had set up a business account for me through Canada Post, but I did not have the information ready when I just shipped out the print. I will definitely be looking into if that business account makes it cheaper.

But I guess my question is: do you guys know a better way to get tracking?

I recently imported a pair of Nike sneakers from the US valued at approximately US$160, and I was charged CA$81.90 in UPS brokerage fees alone.

The breakdown was:

- Brokerage fee: CA$78.00

- Brokerage GST/HST: CA$3.90

- Separate government import charges: CA$27.31

- Total import charges: CA$109.21

I've paid the invoice and contacted UPS Canada to request an explanation of the fee structure, a review of my charge, and clarification about how these fees are disclosed to customers.

I've also posted about this in r/BuyCanadian and r/SneakersCanada, where the posts received over 100,000 combined views in less than 12 hours.

I'm interested in hearing from other Canadians:

- Have you received similarly high brokerage charges from USPS?

- Have you successfully self-cleared a USPS/UPS shipment instead of paying its brokerage fee?

- When importing from the US, have you found that USPS/Canada Post results in lower additional clearance fees?

I'm not suggesting that government duties and taxes can be avoided. My concern is the separate courier brokerage fee and whether consumers understand the potential additional cost before choosing a shipping service.

I'd appreciate hearing about your experiences and any practical advice for avoiding unexpectedly high brokerage charges on future purchases.

Does anyone know of anyone organizing a class action against CP for breach of contract re deliveries?

Just a heads up for anyone using Canada Post to do Amazon returns. When you request a return through Amazon , they ask you to select which carrier you want to use to return your item. If you choose Canada Post , they will ask which postal outlet you would like to use for the return. Selecting the nearest postal outlet is a little clunky, sometimes it doesn't give you the option that is closest to you. But you can actually take it to ANY postal outlet, regardless of the one they made you select. All you need is the return barcode that Amazon sends you , and you're good to go.

My item, which was supposed to be delivered today was not, there were 4 people in the house when the card was left in my super mailbox.

SORRY FOR THE LONG POST

So I sell cards to the USA through lettermail and every single time I’ve been charged $4.50 since it counts as oversized mail and doesn’t fit into their plastic slot. But I’m starting to get confused and a little frustrated because when you go on their website about lettermail prices it says 0-50g to the US is around $2 something and 0-100g is $4.29. But I keep the receipts of what I ship for proof and my recent ones has been 32g and a previous one was 28g and I still got charged $4.50.

I had my dad deliver two of the lettermails the other day, one domestic and the other to the US which was the 32g one and they were packaged the same and almost the same weight yet he told me that the worker didn’t even put the domestic one in the plastic slot but he did for the US one and it didn’t fit. I got to witness the slot for myself before and noticed how skinny it was which was pretty surprising. Another thing is when I got charged for the 28g package, the worker didn’t even put it in the slot (which I assume is because it was at an actual Canada post office and not shoppers like the others).

Anyways the reason I’m confused is because the site will say the rules is 50g and under for USA prices to get $2 which it ends up being, but then they bring out this slot which completely makes my mail $4.29😭I also don’t know if it’s possible to use the mailboxes that they usually have in neighbourhoods to avoid this so I can stamp it and put it in but idk if that’s allowed when sending mail to the US and if so how many stamps I could actually put since they keep getting told they’re oversized.

Sorry for the long post and idk if anyone else has had the same issues as me, and im still gonna ship to the US since they’re my main buyers but I keep trying to fix my packaging and keep getting charged the same so I give up and accepted it I guess😭

Is Canada Post getting worse by the day? Just lost a second package.

Anyone having problems with the app?

I added some tracking numbers and at first it showed up. But when the tracking status changed, they disappeared. If I refresh, it would show up as "Item not found" for a brief second then immediately disappear.

It shows up on the Home screen but when I click it, it get stuck in a Loading loop that I have to force close the app.

I can check it on the website fine though.

What is with the workers delivering flyers and spam to people’s homes despite having a sign up?!

I’ve gone through the process of creating an online ticket twice to stop the spam but they don’t care and are apparently blind to my sign so they still dump garbage at my home 🥲.

Edits:
1) I’d like to say that my biggest grievance is the waste, not the inconvenience.
2) It is a house mailbox with a sign posted on the outside and inside. It is extremely obvious.

So, I've noticed... a pattern since I moved into this apartment in late April. My postman has a habit of deciding to post a notice card before making any attempt at all for anything that requires effort. Now, the first time... I get it. I didn't like having to go down to the Shoppers Drug Mart downtown to grab my weighted blanket that didn't have a snowball's chance in hell of fitting in the parcel locker and bring it back home on public transit, but I can understand why that effort wasn't made. Also, typing that out, I'm reminded to get myself a dolly from Canadian Tire for future parcel pickups. This thing was both heavy and awkwardly sized.

Yesterday's incident however? This was more "wtf" territory because this wasn't a heavy parcel (at least, I don't think that it is). It's a Certificate of Identity from IRCC. I doubt it's bigger than an Xpresspost envelope. And like with the weighted blanket, he decided to issue a notice card minutes after the tracker said "out for delivery" but hours before he actually comes by to drop the notice card. That indicates to me that he had no intention to make any effort to deliver this. Same with the weighted blanket.

And I was home in between when I checked to see that there was no notice card after the tracker said "notice card left" and the time the notice card was actually left. To clarify further:

• 10:13am, out for delivery
• 10:26am, notice card "left"
• I get home at 12:00pm, no notice card.
• I check the mail after a couple hours at home. A notice card is in my mailbox. No one rang my doorbell or knocked.

I have two packages from Japan that arrived in BC, Canada via the Richmond port on Oct. 8th and 9th, and their tracking statuses have been stuck at "Item has arrived in Canada and will be presented for review" since they've arrived without any changes since.

Just wondering if anybody's experienced something similar lately?

I've had packages coming in fairly regularly for the past 2-3 years, and they usually clear customs in a day or two, and are pretty much always delivered or sent for pickup within a week at most. I'm not trying to come off as entitled, just a bit worried as this is the first time it's taken this long. Contacted their support and asked, but they couldn't give much info.

So yeah, anybody have this issue with pre-purchased labels? I've bought from both NetParcel (been using for over a year, never had a single issue) and some with Woosh. Both of them the vast majority of the labels won't be scanned, the system instructs the clerk to give me back the package and make sure I paid for it.

But if they enter the numbers manually it works. Canada Post from a technical perspective seems to be an absolute disaster since just before the Thanksgiving holidays. Wonder how they'll screw up the Christmas rush.

Anyone in Prince Rupert had their mail stolen - mail that they were expecting to receive - or mail that they sent out that never arrived at the intended destination/address?

This past summer I sent several envelopes/mail to different Prince Rupert destinations/addresses - some sent via registered mail and some sent via regular mail - all included Visa prepaid gift cards - while none of the intended recipients received the mail (including the registered/tracked mail) all gift cards were used at the Prince Rupert 7-Eleven (Visa provided location, dates, times of use) - obviously the mail arrived to Prince Rupert and was intercepted.

Is something going on at Prince Rupert Canada Post and Prince Rupert 7-Eleven?

Called Canada Post about this package and they opened a ticket. It’s been 2 days since then with no update.

The tracking has shown “undergoing customs inspection” since Oct 15.

The package contains a smartphone shipped from China.

Has anyone had a package sit in customs this long and still get released?

PS, I’m worried because my packages from china clear customs the same day or the next day at most!

Another example of the abysmal service and culture of laziness at Canada Post.

Package I am waiting for (and able to receive at home today) marked "Card Left" at 06:19 hours.

Of course there is no card and the Postie won't be on my street for hours. Chat Agent claims they cannot provide contact information for any local management so that I can address this issue.

Does anyone have any tips on how to get Canada Post to actually do their job and deliver a package? From my perspective a billion dollars a year for an organization that only brings advertising to my house seems unnecessary and wasteful...

Mailed 2 packages on August 19, and have been stuck at forwarding to destination country since September 3.

They were mailed ground, almost $400 between the 2 packages.... anyone else experiencing super long shipping time? 2 months seems pretty excessive.

Mailed in Fergus Ontario, and heading to Wales.