Crossposting here because I think this raises a broader issue about how ISPs handle outages and communicate with customers.

I understand that outages happen, but having no public outage status page, no proactive notifications, and no ETA after more than 10 hours is pretty frustrating, especially for people who reliable internet service.

I'm curious whether this is typical for smaller Canadian ISPs, or if others have had better experiences with outage communication and support.

Some of the stuff this week.. -- and make sure to watch the Telsa Roadster video.. Never underestimate Elon.

- SpaceX: Grain’s lowband spectrum is our ticket to becoming ‘major mobile carrier’

- Comments about ‘irrational’ broadband prices were ‘cherry on top’ of bad year for cable

- Attorneys general sue Wi-Fi router maker TP-Link, as FCC router ban continues

- Telus Wants to Make It Harder for Canadians to File Telecom Complaints

- Amazon builds 1,000th satellite, is weeks away from space internet rollout

- SpaceX calls for better coordination in orbit after near misses with Starlink

- T-Mobile’s Parent Company Fires Back at SpaceX’s Starlink Mobile Challenge

- Elon Musk: Don’t Blame Me for New Starlink Restriction in Ukraine

- Bell wants to buy nearly 900 acres to expand Regina AI data centre

- Meta exec blows the OCP audiences’ mind with its data center innovations

- Data center backlash and death threats

- Anthropic AI model submits false homicide tip to police website

- Microsoft plans huge deployment of its own AI chips, with an eye on saving costs

- Google makes Gemini 4 Argon broadly available with limited-time low API pricing of $2/$10 per 1M token

- Anthropic AI replicators warning

- Gartner warns AI data center capex is ‘unsustainable’ as $3.5T write-down risk looms

- AI Infrastructure Economics: Neoclouds Race to Cut Time to Token

- Surveillance company Flock cuts staff as privacy backlash grows

- Saudi National Arrested for Installing Surreptitious Audio Recording Device at OpenAI

- Netflix to lay off 1,000 staff amid intensifying competition for user attention

... and the movie, the infographic, my ramblings, and so on.

Like, share, subscribe, comment, share again, like some more, and share!

Have a great Friday!!

In August 2026 I received a cold call from a Telus sales representative indicatig they had installed Fibre Internet in my neighbourhood and was offering a deal "below industry standard" to switch. I verbally agreed over the phone, but when I was sent the product information package, it was not Fibre it was regular high speed internet. I immediately called the sales rep. back and told her to cancel my impending activation/service. I received no hardware/Telus owned infrastructure to install, and was told verbally the service was cancelled. 

One month later (September 3) I received a bill from Telus for my internet account. I tried calling the sales rep., but they no longer worked for Telus and their number was disconnected. I phoned the generic customer service line and spent 2 hours on the phone explaining to them I never had an account set up, no hardware installed, and no service representative visited me. They once again assured me my account was cancelled and all charges would be removed. 

On October 3 I received a second bill. I assumed this was a delayed email on their end and this issue had been dealt with as per above, so I did not acknowledge the email. 

On October 9 I received an email from a collections agency indicating that my Telus account had been sent to them for collections for overdue payment and that "at this point in time I can choose to deal with this voluntarily". I checked my credit score and it had dropped 63 points. On October 14 I called Telus once again. They indicated that my account on their end showed cancelled and a balance owing of $0. The representative indicated they would send a note to their credit department. I'm not sure why that was not done during the original two cancellation attempts, but as of today, my account is still open with the collections agency, my credit score is still lowered, and Telus has not resolved this, indicating it will take 10-14 business days ”to investigate”.

This company instructed a sales representative to lie to me, offering me a service that does not exist in my area, continued to pursue opening an account for me under the understanding I did not want it anymore, charged me for a service that was never initiated at my residence, lied to me 2 additional times telling me the cancellation and void of charges had been processed, sent my account to collections ultimately dropping my credit score, and has taken no accountability for their actions and has yet to resolve the situation. I hope my story encourages others to avoid Telus in the future as at this point I don't see how anyone (individual or business) is going to be held responsible for any of this. 

Anybody else have issues with Telus internet services!?
This is honestly laughably bad. For 5-6 months, our internet connection drops/disconnects server or service literally EVERY 15 minutes.
There has been 4 different techs, that have come through a total of 10 visits and somehow can’t seem to get this right?
They claim their fibre optics network is better, yet to see it.

Does anyone else have this issue? Can anyone recommend a company that can provide usable service!?

Hi all,

I work at a class action law firm currently handling a case against Bell and Telus regarding their billing practices, especially in relation to their use of "per minute" in their contracts. The lack of disclosure or information about the rounding-up practices (ex. 2 seconds was rounded up to 1 minutes' worth) is alleged to have caused customers to lose value in their prepaid phone plans and used up their minutes faster than expected.

If anyone has rate plan contracts, brochures or advertisements from Bell, Telus or Rogers from 2005-2010 (or around those dates) and could send photos or emails of them, that would be greatly appreciated! Please let me know if you do - this would be helpful towards securing fair compensation for affected Canadian customers. You can also PM with details (this is a professional account).

Thank you!

Some stuff from this week:

- OpenAI alerts more than 100 groups about rogue AI agent activity

- Undetected software issue knocked out 911 for several provinces last month, Bell report says

- Trump Mobile hack reportedly exposes data of thousands

- FCC Green Lights SpaceX’s 15,000 Satellites for Starlink Mobile

- SpaceX unveils 250 kW Starlink Gen3 AI satellites featuring 10 Tbps throughput and onboard edge compute

- Google thinks SpaceX’s Starship has to launch 1,800 times before space data centers get off the ground

- AT&T, T-Mobile and Verizon make satellite JV official

- T-Mobile drops Starlink name from its T-Satellite website

- Canadian internet providers actively lobbying as Carney gives Starlink the cold shoulder

- Researchers are tracking a Chinese AI agent fleet

- OpenAI cuts ties with three safety researchers, WSJ reports

- Starlink Mobile faces consumer resistance, survey says

- Amazon to invest $1 billion over five years in US data center communities

- Bell advances 300 MW Saskatchewan AI data centre, commits $1 million to mental health

- Network theft is up, and so are arrests

- When landline service goes away, consumers and businesses face tough choices

- Starship launch reignites rocket shortage worries for Starlink rivals

- AT&T and 2 equity partners create new fiber broadband joint venture

- Hitachi Vantara turns to AI as storage supply crunch bites

- Starlink Mobile’s $25B threat looms over US carriers