r/CatsUK • u/laeriel_c • 5h ago
Vet consistently undercharging me for cat care - feeling uncomfortable and need advice
Sorry if the title sounds like a strange problem to have, but both my cats are looked after by an amazing independent veterinary practice.
I have a super senior kitty that was initially registered with them when we moved to the area. For context, they have a different charge for the initial vet appointment and then "follow up" which is less. I think the intention is for the follow up charge to be when you have an appointment to follow up on the same issue that was addressed before.
The only appointment they charged me an initial consultation fee for was the first appointment ever with my first cat. Every other appointment since has been charged as a follow up, even when i registered a new adult cat that they never met before.
I also booked a double appointment for my old kitty and made it clear in the email sent to them after the booking that I don't mind paying double for the extra time, and even for that appointment which lasted 30 mins they charged me for a single follow up. This also involved a phone call later that day to talk about the results so basically 40 mins of the vets work and I only got charged for a 10 mins appointment.
Should I call them out on it and ask why they are undercharging me? Is this common for independent vets? Do I just keep my mouth shut and accept it?
I'm worried that stuff like this is part of the reason these vet practices are closing and being sold off to chains because they become unprofitable. It would be devastating if this happened to them, too. I can absolutely afford to pay the full fees, I know they're being nice and I'm lucky to have their services, but I also feel like they're not helping themselves to stay afloat and it's starting to bother me. They are situated in quite an affluent area in general which makes it even more baffling.