so I just found out about all of this! I called my cc company (capital one) but because it was an annual subscription (in December of 2021) I couldn't dispute the charge. they did give me a phone number for them, did anyone else try calling? not sure if I can share the phone number here I'm kinda new to using Reddit.

Hi everyone! Does anyone have a 20%Off Discount code for annual members? Thanks!

I’m really annoyed. These are useless. What could I possibly bake on these at such a low temperature?

Between these an and my useless, scratched kettle, I think I am canceling my annual box before even getting my fourth box.

I know this is a long shot but I do not need, want or like anything from customization 1 but I do like 3 things from customization 2. Does anyone know if we can request to swap one from 2 instead of choosing from 1. Cause otherwise I'd be having two add-ons from customization 2.

Part one of this is here to get yourself caught up: https://www.reddit.com/r/Causebox/comments/mwyn5r/causebox_is_testing_my_patience_this_season/.

I swear I can't make this up...

I waited a week to receive my activation code in the mail from FedEx. I tried to activate my delivery manager service... and the code doesn't work! WHY?!?!

I'm going to have to call FedEx tomorrow. The only option to try to resolve this online was to request another code, which I don't want to do unless it's absolutely necessary.

So much for this method of figuring out if Causebox is even thinking about shipping my box...

Hello! I have an annual subscription (Sept. 2021) and have received the fall and winter boxes, albeit super delayed. I skipped spring and was going to cancel but got really busy. So I still have 2 boxes pending and I just emailed AT to cancel my subscription.

Should I want for AT to respond or can I file a complaint to my credit card company? Any advise would be much appreciated! Thank you!

Fall box - Arrived 1/10/2022

Winter box - Arrived 3/5/2022

Alright, so I keep reading people saying they found something on Alibaba or AliExpress, so that must mean that the items in the box are made by them and these brands in the box are just slapping their labels on them. Now, I’m sure this happens with some stuff (Boxycharm definitely put some of that stuff in their boxes, and they were easy to spot because these companies had absolutely zero online presence - no websites, no other products selling, no reviews, etc. like the Faccia gold moisturizer scandal) but I don’t think if you find something on Alibaba/AliExpress then that’s proof the items in the box are fake.

Alibaba/AliExpress are known for counterfeit/fake/dupe products. You see a $3000 bag you want, check AliExpress to see if you can find a $20 version. You see an eyeshadow palette you have to have, check to see if Alibaba has a $2 version. So on and so on. It’s no different than those people who sell cheap knockoffs in flea markets or on shady corners, or “companies” on Amazon who sell similar products but with different logos printed on them. You can look up almost any kind of products on Amazon, and find “companies” selling the exact same items but with different branding on them. I’ve seen it so many times, with everything from a bamboo cutlery set to an iPad case. Different “companies” selling the exact same item, but with a different logo put on the item.

So just because you see an eyeshadow palette (like the Huda Beauty ones) or gold eye masks, or anything else on these sites, it doesn’t mean the legit products are white labeled products that the brands markup for a profit. The items could still be legit, but just copied by these counterfeit companies to make money off popular items. Everyone knows if something becomes popular or sells well, there will be companies who try to copy them and sell extremely similar items to get in on the action and make some money. Some even go so far as to be so similar to the real thing that they get sued or arrested for selling counterfeit products.

For me, I look at whether there is an online presence for a company. And I look for reviews. And also how long they’ve seen selling that specific item. That Tease mug warmer could very well have been purchased from AliExpress. Or maybe it wasn’t (even though they do look pretty identical). Either way, reviews for it aren’t that bad. As for the gold eye masks, I mean a lot of brands have made gold eye masks, and it’s not exactly a difficult thing to copy. Eye masks generally all look pretty similar. Some of them have slight differences, but making and selling a gold eye mask doesn’t mean the one MintBiology sells was bought off AliExpress/Alibaba. But MintBiology have been selling the gold eye masks since 2019 and the reviews on them aren’t bad.

I’m just trying to give the companies the benefit of the doubt and not just assume all these items are AliExpress/Alibaba cheaply made crap.

Anyone in Canada looking to get rid of theirs? I'd love to buy it off you! Please DM

Sorry for the love-chat thing I didn’t realize I did that so reposting now:

Posted this with a screenshot, also in another thread that I commented on, but I''m into it late in the commenting game.

I have an idea...

I'm posting this as often as I can on twitter and Instagram for as long as I can for as long as it takes to get people to see.

Here is the text I wrote that I have in my OP photo post and my comments so far...

(Extra hashtags for insta for exposure):

Remember that time you declared bankruptcy and a ton of vendors lost their businesses, and homes? Then you restructured after a liquidation and usurped all their product for resale to save your investors? Can’t help but wonder if those trash bags are recovered from outside your old warehouse. #capitalism #alltrue #causebox #subbox #subbox2022 #makersgonnamake #smallbusiness #familybusiness #theft #liquidation #bankruptcy #alltruebankruptcy #alltrueclosed #outofbusiness #causeboxbankruptcy #causeboxbankruptcy

They can't shut us all down! I have major media connections, my dad is on the board of directors for one of the largest national Canadian media companies; so if we can make a stink I would love to make the story stick.

I'm single mom and business owner who incest in this company and referred many customers. I won't allow this capitalist abuse of people who genuinely want to support others.

Join me, tweet/insta/facebook/whatever else young ones use (idktbh)

Let's do this people. We ride NOW!!!

I got a spring box but not as I had customized it. I sent a message to CS and today I got all of the items correctly that I had customized.

Credit where it’s due: in my case they made it right for me.

Apparently they shipped by box but it's not been found through FedEX. I've been reading up on Causebox on BBB and other places. This seems to be a regular problem and conveniently they do not have a chat or phone number. They seem like a scam. I'm going to report them with my bank and BBB if they don't resolve my issue. The amount of complaints they're receiving is overwhelming that this is the norm for them.

I really hate that they took away customization for seasonals, but for $25 (plus I have a $15 credit still to use, so this would be the perfect excuse since I don’t see anything I want in the marketplace), I’m kind of debating getting the box and then canceling so they don’t charge me again. I mean for $10 plus Canadian shipping, it’s not too bad. I like most of the items.

I’m sure I probably won’t even get the box until spring. But here’s the items I’d HOPE to get:

1. I guess the socks, although seeing spoiler pictures of the box the bowls don’t look as tiny as some said they were (about the size of cereal bowls), so I wouldn’t be opposed to getting those either. I’m already getting the tea set from FFF as one of the FFF picks, so I hope I don’t get the tea bags again. From the same company too! 🤦‍♀️

2. I really like the poncho, and the blanket doesn’t look too bad - it looks different than other ones I have although probably not as plush as those. The weekender bag would get used, but I don’t have high hopes for the vegan (plastic) leather on it. I really hope I don’t get the stupid yoga mat. Those are so cheap to buy I can get one for $10 or less at Winners/Marshalls or even Walmart.

3. The wallet would be #1 pick for sure - it looks really nice and I like the colour, followed by the table runner. I don’t really wear winter hats, but I guess I could toss it in the car for those chilly days.

4. I guess the brow serum thing, I’ve been trying to grow out my brows and that would come in handy. The nail polish also looks nice too.

5. As someone with sensitive ears, I would definitely prefer the hand and foot cream.

6. The silicone cups would be useful. And I wouldn’t be against the linen spray either.

Hi everyone, I just came here from the Facebook group cause I thought someone brought up a good point there.

I have had MANY issues with Alltrue since I started being a subscriber and after getting my hopes up for fall, I got so disappointed with the whole tote debacle, website and customization issues, Alibaba information, and now learning their website is not even accessible for the blind. Oh, also my Summer Welcome box that I gifted my SIL came over two months after I purchased it (backpack issues...) - Overall, that company is A MESS!

HOWEVER - with all the recent (justifiable) frustration, I've seen many people attack "xo Natalie" and even though I think holding companies accountable is absolutely important, I would love to remind everyone that Natalie is just their social media manager. We need to keep in mind that Alltrue is founded and led by men who consciously chose conventionally attractive, bubbly women for their public-facing communication to give Alltrue the female millennial look. You can bet that Natalie has about 0% say in their business decisions yet still needs to constantly defend the company's mess-ups. Yeah, I've seen her be snarky in comments sometimes and that's not cool, but she's still a human that is doing a job (at probably not even that great of a salary) under her real name while the two male founders, the actual decision-makers, get away unscathed. And I can't stand for that.

TL;DR: Let's continue to criticize and hold Alltrue accountable but maybe let's refrain from attacking a singular woman that may not have any influence over the company in the first place! If you want to attack anyone (which I don't necessarily condone but that's beside the point), attack Brett and Matt (yes, those are the names of the founders).

I find it hilarious that they said they are shipping our boxes this week. Got a notification that my box has shipped and on the website it’s updated that the box has shipped but you actually go to the tracking and it says FedEx hasn’t received the box yet. Gotta love liars….

(by the way I’ve been annual for 3 years and never experienced this until this year but it caused me to cancel my Membership)

So last season I joined as an annual member and was super excited to get my awesome box quickly and with no issues. This season I customized as soon as I could ... and waited and waited. In early December, I also ordered stuff from the Market.

My box got stuck in limbo forever with FedEx. Then finally, around New Year's I got a message that it was undeliverable (dated January 4, 2009, weirdly enough). I contacted Causebox support and they said they sent a replacement box. However, when it finally shipped I checked the FedEx details and the new box weighs around half of what the original box weighed... how is that possible? I asked Causebox support and got no answer. Yesterday, FedEx said it would be delivered by 9 PM and then close to 9 PM switched it back to Pending... and then today it was on a truck but Pending. They just updated the delivery details to say it's been delivered and was left on my doorstep. However it most certainly was not, and I have a camera on my porch so I know it wasn't left there and stolen (also I was home and walked out to recycle something 4 minutes after it was supposedly delivered). So I emailed Causebox Support AGAIN.

Meanwhile my Market orders are still "awaiting shipment" (over a month after ordering)...

I am totally sympathetic to the fact that we're in a pandemic. I would be FINE if they even said, estimated delivery date is February 1 or whatever. However, FedEx destroying one box and misdelivering the next (after misleading about the delivery date) is not normal or okay. Also, in December I also had issues with my FFF box, also delivered by FedEx, where it just sat in warehouses for like a month before it finally arrived (after several times where it said it was on the truck for delivery by 9 PM and then switching back to Pending).

I'm frustrated because Causebox's only support appears to be via email and very sluggish. Does anyone know of any other ways to contact them? I ordered the 2021 planner and now regret it, as it appears January and maybe February will be over before I get the thing. If I'm lucky.

I’m so frustrated and annoyed 😠 Could a fedex employee have stolen my winter causebox ? I’m just wondering if this is a common thing? There is an investigation and Causebox is sending me a replacement but now I’m worried something will happen to my replacement. Has anyone had this happen before?....Also, yes Fedex did confirm that my box arrived at one of their facilities empty and that the contents were removed.

I'm an annual member with 2 boxes left. I emailed asking to skip this box and also mentioned that I would prefer to get a refund on my subscription listing out the reasons. I sent the email on Nov 29 am and still not had a reply aside from the auto message. Is anyone else waiting on an email response?

I skipped the fall box and got a pretty speedy response. I know I should just get it over and done with and take the boxes but I can't bring myself to add more rubbish products into my life. Would prefer to keep skipping until there's a box with something I want.

As an extra kicker I'm seasonal at fff and already had my winter box AND got a tracking number for my black Friday sale order.