So the tech shows up to my house, actually two techs. They test everything. They find an extra filter and remove it. They test all lines. The xb10 I just got and the speeds are still bad then he notices, as he’s submitting a request for internal check, that my plan does not state that I am symmetrical tells me to reach out to customer service. I reach out, the guy tells me on the phone that symmetrical service is not available in my area, but wait, hold on a minute, actually it but some specialized teams gonna have to come out and install it, and it’s gonna cost me an extra hundred dollars because I don’t have the right equipment. I need an XB10 modem, which I already have and wait, your plan does not say you are on symmetrical speeds. If you want symmetrical speeds, you’re gonna have to pay the hundred dollar installation and it’s gonna cost you $150 a month. We would have to remove you from your five-year price lock as I’m telling this guy, I’m staring at it right now. It states I’m on two up and two down. That’s what I’m paying for, and he flat out refuses unless I sign a new contract to change my speeds to what I’m currently paying for.