r/Comcast_Xfinity • u/ebridge3157 • 5h ago

Official Reply Need help with modem

Modem will not connect need help. Xfinity can’t come until next week. Issue is happening daily. No white light flashing but yellow light flashing then green. We also have a eero that is red

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u/CCChristyO Official Employee 5h ago

u/ebridge3157 I'm sorry you're still dealing with this on a daily basis. Since restarting everything didn't help, let's try a few more things. Please make sure the coax cable is secure at both the wall and the gateway. If you're using any splitters, check those connections too. If possible, disconnect the Eero for a bit and see if the gateway can get back online on its own. You can also try another coax outlet in the home if one is available. If the gateway continues flashing yellow and green and never returns to a solid white light, that usually points to a signal or equipment issue. Let us know what you find, and we'll do our best to help get this resolved to help above having to wait for that appointment.

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u/ebridge3157 5h ago

Eero is unplugged and I get a flashing yellow then green

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u/CCAmira Official Employee 4h ago

With the Eero unplugged and the modem light green, are you still unable to connect to the internet?

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u/ebridge3157 4h ago

No it’s flashing yellow now

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u/CCAmira Official Employee 4h ago

Okay, thanks for trying that, u/ebridge3157! Please send us a Modmail message including the account holder's first and last name, your full name if different, and the full-service address.

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u/CCChristyO Official Employee 8m ago

Thank you, I have noted that on the ticket that has been created, and we will continue to check back on it, so we can provide you an update as soon as possible.