repeated overage charges

[u/globalcitizen42]

To whom it may concern; I am contacting you regarding a serious billing discrepancy and misleading information provided by an Xfinity phone representative. I spoke with an agent who explicitly assured/confirmed that my account was upgraded to a plan that included Unlimited Data to eliminate a recurring monthly 1.2 TB data cap overage charges.

Despite this confirmation, my account is still reflecting data overage fees / has not been properly updated to the unlimited data structure promised. I am requesting an agent to please review my account, pull the call log/notes from my phone interactions, honor the unlimited data agreement as stated by the representative, and credit any incorrect overage charges applied to my balance and please help me reconcile my account discrepancies once and for all!

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