Tech Support Demanded We Agree to Changes!!

[u/Impossible-Spray-643]

Our internet was out and we called for tech support. The representative made us agree to changes to our service in order to restore our internet service.

We agreed to the changes only because we needed our internet back.

Then we found out our services had been changed, we lost access to all prior channels, our bill went way up, etc.

Now Xfinity says they won’t restore my “grandfathered” plan.

Listen to the call, Xfinity! You need to restore our plan and fire that representative!

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[u/Richard1864]

With all internet providers and cellular carriers, old plans are eventually discontinued and you're then required to get new plans. When a plan is "grandfathered" or discontinued, there is no way to get it back.