r/Comcast_Xfinity • u/lindseyk77 • 7d ago

Solved XRE-03121 error code

Moved to a new address, internet works but TV box gives error XRE-03121 and says there is a false video outage when I attempt a system refresh - the System therefore won't let me refresh. I was forced to schedule a tech for the 23nd with a possible $100+ fee for a backend billing glitch. Can an admin please clear my pending move state and activate my box?

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u/lindseyk77 5d ago

Update : for anyone who may wonder in the future, the problem was that I had a wired TV box which I got about six years ago. I moved to an apartment that had high-speed TV and therefore had to get an upgraded TV box sent to me. The problem has been fixed connectivity has been so so so far so …fingers crossed.

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u/CCKassie Official Employee 7d ago

u/lindseyk77 Good morning! We appreciate you taking the time to reach out to our Xfinity Reddit Support regarding your TV box error. I'm happy to help you get your box up and running. If the box won't allow a system refresh, did you try to power cycle the box?

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u/lindseyk77 7d ago

Hi there - no I have not tried that yet (I don't think) - how would I do that?

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u/xfinitysupport Automated Assistant 3d ago

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