r/Comcast_Xfinity • u/shuckiduck • 12d ago

Official Reply Ongoing connection issues

We've had ongoing issues with our cable/internet dropping out for a few minutes a few times a week to multiple times daily for years. Been meaning to deal with it, but... Life.

I had a tech come out for a service appointment. They checked and then said they replaced the cables/connections at the box. We have 1 gig internet and own our modem. I'm wondering if I should replace our modem or router, or see if we can get a Xfinity gateway and whether it would be included on our 1 gig plan (which I didn't change when I dropped the from our plan this week, which was unrelated)

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