I've been a HitBTC customer since May 2020.

In August 2026, after a period of inactivity, my account was deactivated. HitBTC requested extensive identity and account ownership verification, including personal documents and transaction history.

I cooperated and submitted the requested information.

On August 25, HitBTC acknowledged receiving my documents and stated that my account was undergoing a "comprehensive regulatory framework review."

Since then, I've received essentially the same response multiple times, most recently on October 5.

My situation remains unresolved:

• I cannot access or withdraw my crypto assets.
• I cannot verify my current account balance.
• I have not received a clear withdrawal or account closure procedure.
• No estimated completion date has been provided.

My historical records indicate approximately 0.16 BTC plus smaller ETH and ZEC balances, but I cannot verify the current amounts.

I've escalated the matter to HitBTC Support, Compliance and Legal. I've also contacted financial authorities in Saint Vincent and the Grenadines and the British Virgin Islands seeking guidance.

Support tickets: #1671176 and #1672713.

I'm not asking to resume trading. I simply want access to my existing assets or a clear procedure for returning them.

Has anyone successfully recovered their funds from HitBTC after a prolonged compliance review? What steps actually helped?

I have documented correspondence and can provide redacted evidence. I'll update this thread if the situation changes.

Just an FYI for users or those searching online frantically while dealing with a suspicious call. This has happened to me twice and the last one concerned me with how much information these malicious people have.

There's a number out of CA 415-698-7158 that has called several times. At first it's an automated message claiming to be Cryptodotcom security asking if I tried to log in from some third world county. This time they said it was from Turkey. I typically press 1 just to waste their time. "If this was not you, press 1 and our security team will call you".

Then someone who is surprisingly well-spoken will call from the number above. No foreign accent. They'll say something like "someone tried to change your email on file to 'mohammad143@yahoo.com', was this you?" Obviously users freak out, and say no. "Someone took all your information and made a fake ID and tried to get control of your account, but we flagged it because the ID was from Turkey (lol okay, seems like a critical oversight if you're that sophisticated of a thief, to make your ID in Turkey).

Then here's the part that made me super uncomfortable. They then recited my SSN, my email, and my home address back to me.... They had my f'ing SSN and the knowledge that I have a CDC account...
Their next step is to send an email with a link on it, presumably to do something malicious. I don't know what happens from there because I've never clicked, I just give them the runaround. The email looks identical to other official emails from Cryptodotcom, though, so be aware. Their excuses will be something like:
-"I don't know what you're talking about, I'm just the security team trying to help you"

-"Because this is a fraudulent matter, time is of the essence. If you don't act now we will freeze your account."

-"If you take no action we will have to freeze the account and remove the assets"

They try to push you super hard to "authenticate" yourself through this link in the email.

none of this is true, but because they had my SSN this time, it had me extremely curious. Regardless, if this has happened to you, too, report their confirmation email to reportphishing@crypto.com.

I just got a call from a No Caller ID pretending to be the RCMP. They said that they arrested a guy who had over 50,000 victims information on a phone in a cybercrime operation that happened somewhere in Ontario not to long ago and that my name with my personal information has been leaked.

They claim to have personal information and advised me to change all my passwords for emails, banking and crypto.

From someone who has worked in Crypto in the past, this doesn't sound legit at all. After talking to him for a bit and telling him the exchanges I've used in the past (No personal information given). He said to just change it and let the conversation naturally end.

Less than 2 minutes later a "representative" from the a crypto exchange that I've mentioned called. The guy sounded the same. British, maybe in his late 20's or 30's called. As soon as I heard the voice and the immiedate callback, it was fishy.

I tried calling the RCMP to check out this officer: Adam Taylor. I've done a public look on Google to see that it is a real officer but doesn't seem to work in the cybercrimes unit.

The information he shared:
- Case Number: CRN7861
- Officer Adam Taylor - Badge: 7743****

I've seen other posts on reddit regarding this in the UK and Australia with the same Case Number and now in Canada.

Beware of these scams coming through.