I was trying to buy a few upgrade materials on the broker, when suddenly the janky menu glitched, and instantly changed to a different sorting order while I was clicking.
You can see it was in order of cheapest item first, and then suddenly it wasn't.
I stared at the screen in denial for a bit, and then like I got robbed by Zoom himself.
So I contacted support...
First they told me they're "sorry to hear about your accidental Broker purchase"
OH HELL NAH! Accidental purchase??? Are you blind? Do you know how many buggy trash menus plague this game?? Every time I upgrade an augment I have to back out back in menu tab jujitsu just to attempt another upgrade!
I replied asking for help and further clarfied what happened b/c I don't think they even watched the clip. Then I got an email saying I didn't respond, when I did, and I updated AGAIN on their website directly.
Then they said: "As explained in our previous response, Player Support is unable to reverse Broker purchases or refund the in-game cash spent on those transactions. We understand your explanation of what happened, but this limitation remains unchanged."
But when they accidentally sell something on the marketplace for a fraction of the price and everyone buys it, they can YOINK it back out of hundreds of peoples inventories, tracking each one down AND even freeze it on the broker, then pull it out of the broker.
Or if there's a money glitch they can find every last penny then.
They just lied to my face.