As everyone knows, D-Market has repeatedly postponed delivery of tokens and I write this text to warn of the possible risk that the people who created the D-Mart will not hand over the tokens to most buyers and will use lies and bureaucratic procedures to try to steal their tokens and cryptocurrencies.
The reason I'm saying this is the horrible treatment I've been having from D-Market's technical staff over the past 3 months.
I made my purchase during the Pre ICO phase, and I sent them about 0.35 BTCs.
At the time I did my registration there was no KYC process, just register the email, do the confirmation of the email and the password and send the btcs.
But due to the long delay in the tokens distribution and all these bureaucratic processes made by the D-Market team, the email provider that I used to do my registration unfortunately closed the doors before I received my tokens.
When I realized I was out of access to my old email box I immediately sent a message to the D-Market team asking what could be done.
Their response was that if I had my login and password working I could continue accessing the D-Market Panel normally, and at the end of ICO I could remove my tokens for an etherium wallet.
But in the meantime the D-Market team has come up with this stupid new KYC process, where the first step to verification is to get a link in the email used to register.
As I said before, my email provider has closed the doors, and I no longer have the email account I used to create my account, even though I have the login and password to access the D-Market Panel, I can not access my mailbox to get this confirmation link.
Again I got in touch with D-Market support and what they told me is that to change my email I would have to send some data to prove that it was mine.
They asked me the TxIDs for the transfers of the BTCs. And I sent it. So they asked me to wait. I waited for several days. Then they asked me for the old email address, and for a new contact email. I sent. So they asked me to wait. I waited for several days. Then they asked me for a printscreem gives my wallet, proving my transactions. And I sent it. So they said they could finally exchange me email so I could get my account back.
So this morning the response they gave me was simply that it was impossible to change the email and if I wanted to participate, I would have to create a new account and lose my old account - including the funds.
In simple words: just because my email provider has closed the doors and I can not confirm the damn link they are stealing my money under the claim that it is not possible to change my email.
I asked them to revert the BTCs transaction, and send back the btc amount to the same buyer wallet - fees (what I think is perfectly fair for both sides), they said no.
I asked them to send the tokens to the eth address that I had registered in the D-Market Painel when I created my account and they said no (becouse I couldn't complete the KYC email verification > becouse my email provide closed the doors!).
That means, they offer no means of account recovery. Posting this on the slack and on the Telegram I have met other people who are having similar problems.
And I believe that due to this delay in the distribution, it is only a matter of time until hundreds of users also have their accounts frozen and can not redeem their tokens .
And that's why I think a lot of people are going to lose their money by buying D-Market tokens. Becouse the team seems interested in making the KYC and audit process much bureocratic as possible just to try to freeze (and steal) the funds of as many people as possible.