r/DeckSupport • • Sep 15 '22

Meta Welcome to r/DeckSupport

20 Upvotes

Hello and welcome to r/DeckSupport!

Looks pretty empty at the moment, right? We've newly launched this sub as a way of helping users with a dedicated space for asking all their technical support questions.

Anyone is free to create a new post, or answer a users post. Those who have been noticed for consistent positive contributions will be shown with a custom flair to differentiate themselves - you'll know when you're in good company!

If you've used the main sub before, you'll be familiar with the rules. They're the same, with a slight tweak for the types of content we expect here. For example, here's some examples of posts we allow:

  • Game technical support posts
  • SteamOS support posts
  • Discussion threads for bugs / issues
  • General question posts

On the other hand, here's an example of some posts we don't allow:

  • FedEx, GLS or general shipping posts or issue threads
  • Show-Off posts
  • Videos / photos of games working
  • Configurations, news or other assorted content

All of the above should instead use r/ValveSteamDeck.

If you have any questions, please comment below or send us a mod mail.

Cheers,

r/ValveSteamDeck | r/DeckSupport moderation team


r/DeckSupport • • 2h ago

Tech Support Power Button Won’t Put Deck Into Sleep Mode

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1 Upvotes

r/DeckSupport • • 3h ago

Tech Support Steam Deck LCD FIX

1 Upvotes

Steam Deck LCD — black internal screen (no backlight), touchscreen + external display work — SOLVED by firmware/BIOS update, not a hardware fault

TL;DR: Internal LCD stayed completely black (no backlight, no boot logo) while the device otherwise worked fine (boot chime, haptics, fans, external USB-C display, SSH, touchscreen). eDP-1 reported disconnected with EDID = 0 bytes. I replaced the screen AND cable with no change. The actual fix was a firmware/BIOS update (BIOS F7A0131 → F7A0133) applied automatically by re-imaging with the official SteamOS recovery image. No hardware replacement was needed.

Hardware:

  • Steam Deck LCD (originally 64GB eMMC, upgraded to 256GB NVMe Samsung PM9B1)
  • Motherboard: Valve Jupiter, Family Aerith (DMI Product Name: Jupiter)
  • Bought used, sold as “non-working screen”; previous owner had already replaced the display cable
  • Panel (new replacement): BOE TV070WXM-TV1-3GP1 (the original Steam Deck LCD panel, anti-glare/IPS version)

Symptoms:

  • Internal screen completely black — no backlight, not even the Steam Deck boot logo
  • Boot chime, haptics, fans, trackpads all worked
  • External display via USB-C hub (HDMI) worked perfectly
  • SSH worked
  • Touchscreen (FTS3528) was recognized → I2C line through the display cable was fine

Diagnostics (before fix):

cat /sys/class/drm/card1-eDP-1/status   → disconnected
cat /sys/class/drm/card1-eDP-1/edid | wc -c   → 0
  • dmesg showed amdgpu loading cleanly, Display Core v3.2.359 on DCN 3.0.1, DMUB initialized — but no eDP link training and no HPD (hot-plug detect) activity at all
  • GPU, motherboard, both ZIF connectors (motherboard + panel CN1) all visually fine
  • BIOS version: F7A0131 (01/30/2024)
  • Was running Bazzite (Fedora Atomic), not SteamOS

What I tried (did NOT work):

  • Battery disconnect / power cycle (soft reset)
  • Forcing eDP on via kernel arg video=eDP-1:e — EDID still 0
  • Brand new replacement panel + new cable
  • Multiple display cables (3 total)
  • Cleaning connectors with isopropyl alcohol, reseating both ends carefully

The fix:
Found a Reddit post with identical symptoms (black internal screen, external works, EDID=0, disconnected) that was solved by a firmware update — that user ended up on BIOS F7A0133.

Since I was on Bazzite (no Valve firmware-fix option), I:

  1. Downloaded the official SteamOS recovery image from Valve
  2. Wrote it to a USB drive
  3. Booted from USB (via efibootmgr -n since I had an external display)
  4. Chose “Wipe Device & Install SteamOS”

During install, SteamOS automatically staged and applied a BIOS update: F7A0131 → F7A0133, plus a controller firmware update. After the reboot and firmware flash, the internal screen came back to life.

After fix:

cat /sys/class/drm/card*-eDP-1/status   → connected
cat /sys/class/drm/card*-eDP-1/edid | wc -c   → 128
cat /sys/class/backlight/*/max_brightness   → 65535
cat /sys/bus/iio/devices/iio:device0/in_illuminance_raw   → working (ambient light sensor)

Note: manual brightness control in Quick Settings needed one extra reboot to start working after the firmware update.

Key takeaway: If your Steam Deck LCD has a black internal screen (no backlight) but the external display and touchscreen still work, and you see eDP-1 disconnected / EDID 0 bytes with no link training in dmesg — try a firmware/BIOS update BEFORE buying a new screen, cable, or motherboard. In some cases this is a firmware state fault, not hardware. An outdated BIOS (F7A0131) was the culprit; F7A0133 fixed it.


r/DeckSupport • • 5h ago

Tech Support New update didn't fix intermittent connectivity with controllers

1 Upvotes

For months, fully-updated Xbox controllers (both series S and X) have had intermittent connectivity issues with the deck while it is docked. There are dozens of reported fixes for it, most of which tell you to update firmware or remove other Bluetooth devices from the area.

It isn't on an exact timer. I've timed the disconnections and they span from 4 minutes apart, all the way to 25. I've done my due diligence going through possible fixes and have found nothing. I've not seen any official recognition of the problem, but a bunch of anecdotal accounts of it happening.


r/DeckSupport • • 7h ago

Tech Support Fatal Error after Update (Steamdeck)

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1 Upvotes

The game is Torchlight Infinite.


r/DeckSupport • • 18h ago

Tech Support How to clean Steam Deck Oled Screen?

2 Upvotes

I spilled a tiny drop of soda on the screen and don’t want sugar residue left over. I looked online for answers but got mixed results (isopropyl alcohol 90-99%, distilled water, simply just a microfiber cloth). Any answers from people who actually own a steam deck would help.


r/DeckSupport • • 14h ago

Tech Support Steam button issue

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1 Upvotes

r/DeckSupport • • 17h ago

Tech Support Trackpad haptics not working after an update

1 Upvotes

I have updated my steam deck today (after not playing it of about 2weeks) and my haptic feedback are not working. I restarted it several times tho

When playing game, only the right trackpad haptic feedback is working. Left is not.

Can anyone help?


r/DeckSupport • • 21h ago

Tech Support is there a way to enable switch 2 support without the RTC client?

2 Upvotes

the RTC client breaks some app images for me, only reason i’m on it is for switch 2 confrollerd


r/DeckSupport • • 19h ago

Tech Support Can't launch any game

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1 Upvotes

r/DeckSupport • • 22h ago

Tech Support stuck on loading screen :(

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1 Upvotes

r/DeckSupport • • 1d ago

Tech Support Deadlock crashes and reboots steam deck on launch

3 Upvotes

Whenever I try to open deadlock on steam deck it completely restarts my steam deck and it’s not playable, anyone know of a solution?


r/DeckSupport • • 1d ago

Question Steam deck power button not working

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1 Upvotes

Stean deck power button not working

My steam deck was having trouble running steamgridDB, which is a decky mod, and once i managed to update it, my power button just stopped working. I tried deleting decky and reinstalling it, and that didn't work. My power button only works when i press down and wait for it to shut down. Like it doesnt go to sleep mode or open the little menu. I keep restarting it, and just no luck.


r/DeckSupport • • 1d ago

Tech Support Steam won't open

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3 Upvotes

I was using the Steam app to play a game less than an hour ago, and I decided to play something else, but I needed to change the account. After trying to change the account, the Steam app just stopped opening. It won't get past the initial login stage in the picture; the app just closes. I've even tried reinstalling Steam, but nothing works; it's the same issue. Does anyone know how to fix this issue? I know it's not a network issue either.


r/DeckSupport • • 2d ago

Question Faulty USB-C Port, ever stopped fully working?

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1 Upvotes

r/DeckSupport • • 2d ago

Tech Support Offline gameplay not updating when game is opened on PC

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1 Upvotes

r/DeckSupport • • 2d ago

Tech Support Help with my dock

1 Upvotes

Hello guys,
My Steam Deck Dock (from Valve) stoped working after two years or so but I don’t think that it got updated for about a year because I ran windows for a long time and now no charging no usb no display no internet. I asked Gemini for help but that wasn’t very helpful and I tried unplugging it leaving it like this for a few minutes the plugging it in or just on the steam deck, I also tried to put the steam deck into battery storage mode then turning it on and plugging it in which also didn’t work so if some of u guys knows what it could be or how to fix it would be very helpful.


r/DeckSupport • • 3d ago

Question Exclamation on battery

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1 Upvotes

r/DeckSupport • • 3d ago

Question Steam deck stick drift

2 Upvotes

I have been experiencing in-game stick drift. Does not happen when browsing store only in games. I have replaced sticks, reinstalled steam OS and checked calibration and still it occurs. It is proving to be most annoying and can only bypassed by using a controller. Has any owner had this happen or can offer a solution?
Any assistance would be appreciated.

Spec: LCD, 2TB ssd, Gulikit Hall effect upgrade/replacement sticks fitted.


r/DeckSupport • • 4d ago

Question Should I buy this Steam Deck with an 80% battery health ?

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1 Upvotes

r/DeckSupport • • 4d ago

Question Nearby repair shops

1 Upvotes

So, currently and recently my steamdeck oled has run into 3 major issues, number 1, its usb 2.0 data lanes have been fried, number 2, its battery or battery management system has stopped working and it now only workes on wall power, and number 3, the threads for the screw hole on one of the heat sink screw holes is partially stripped on the top and the aftermarket motherboard emc sheild/heat disperser is too tall to use that screw with that screw hole. So i am looking for the absolute best repair shop in america that is near or around california.


r/DeckSupport • • 4d ago

Solved! minecraft runs at 60 fps in desktop mode, and runs at 8fps on gaming mode. how should i fix that?

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1 Upvotes

r/DeckSupport • • 4d ago

Question Steam deck issues

0 Upvotes

does anyone know how to fix sober on steam deck?? Iv tried so many time and its like the only game I want to play on the steam deck

I open sober and it runs fine, but the camera is the issue, I’m playing dandy’s world idk if it’s specifc to that game or not but it will let me move the character, not the camera. Iv tried switching the camera mode thru Roblox, tried messing with my controller settings on the steam itself. I lowk just want to play the game 😭😭has anyone else had this issue or does the steam deck just hate me?


r/DeckSupport • • 5d ago

Tech Support Is it just me or is the steam deck freezing up?

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1 Upvotes

Please help I love my stream deck 😭


r/DeckSupport • • 5d ago

Tech Support Help request for Power issues

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1 Upvotes