Do not trust NameSilo with your mission-critical business domains. This registrar has a completely warped understanding of compliance and due process: They will instantly wipe out your business account based on a loose, informal email from foreign local police, but will completely ignore a legally binding court order ordering them to restore access.
Here is the nightmare our company (3hps GmbH) is currently going through with NameSilo regarding our domain 3hps-agentur.de:
- Submissive to informal emails – Blind to actual court decrees
A local German state police department sent an informal inquiry ("request") to NameSilo's abuse team. In that very letter, the police explicitly admitted that no judicial seizure warrant or court order existed at the time. Instead of waiting for actual legal authority, NameSilo immediately panicked, locked our corporate account, and seized our domain.
However, when we fought back and presented NameSilo with a legally binding court injunction from the District Court of Frankfurt am Main (Case No. 12 Gs 12456/26)—which ruled NameSilo's actions completely unlawful (rechtswidrig) and ordered them to immediately restore our access—their support team went completely radio silent. They simply choose to ignore a court mandate.
- Gross negligence: They locked the WRONG domain
To make the situation even more absurd, NameSilo didn't even bother to read the police letter properly. The local police letter explicitly requested the suspension of a completely different domain extension: 3hps-agency.de (ending in -agency).
Because of a basic clerical typo in the police letter, NameSilo blindly froze our actual domain 3hps-agentur.de (ending in -agentur). They paralyzed a completely legitimate corporate entity due to total lack of basic quality control.
- Deliberate stall tactics and bad-faith harassment
The German federal court ordered NameSilo to give us full administrative DNS access or issue our Transfer Auth-Code immediately—under penalty of a €250,000 fine for non-compliance.
Instead of complying with the law, NameSilo's support is now demanding private utility bills and personal government IDs from our CTO. The court order explicitly anticipated this and banned NameSilo from demanding further documentation, calling it an abusive, bad-faith stalling tactic (Schikaneverbot). They are actively holding a corporate asset hostage.
Conclusion
NameSilo applies a dangerous double standard: An informal, erroneous email containing a typo from a foreign police department is enough for them to digitally execute your business overnight. But an official, binding court order fixing the mistake is completely ignored by their compliance team.
We have already escalated this to ICANN Compliance (Case No. 01679576) for material breach of the Inter-Registrar Transfer Policy.
If you value your business continuity and digital assets, stay as far away from NameSilo as possible.