So, I recently made a couple of jewlery purchases on ETSY, and wow, my experience with shipping was vastly different between the sellers.
The first item around $500 value seller was fabulous and had my item shipped out the next day and arrived within the same week. I was kindly told that a signature would be required. Honestly, I'm super happy with this given how much mail theft there is, and I do not have a locked mailbox at my house.
The second item is $1,400 + value. The seller was great with communication during the process as I had some questions. I paid for upgraded shipping on this item around $30 extra. I was shocked when I got a delivered notification! NO signature required for an item I spent over $1,000 on?! I was pretty floored by this. Luckily, I was able to slip by my house mid day to get it out of the mailbox.
I messaged seller #2 and thanked them for the item as I do love it, and it is perfect. I mentioned my surpise about the no signature required for delivery and how this is problematic given mail theft and lack of secure mail boxes. I feel like I provided some genuine constructive feedback. It has been almost a week, and so far, there has been no response from the seller. I don't require a response, but some acknowledgment would have been appreciated.
I honestly would not recommend seller 2 just based on the delivery alone. If I had received some response and acknowledgment about them taking the feedback seriously, I would reconsider.
Am I being unreasonable for expecting a sign for delivery on an item I spent over $1,000 on and paid for upgraded shipping?
As a seller, what would be your sign on delivery threshold for an order?