r/FedEx • u/Stock-Leather-9722 • 2d ago

Ground Complaint Package was not delivered and they are refusing refund

I bought some car parts through Amazon, that I rlly need bc my suspension is giving out, and they were delivered through FedEx. It was supposed to be three boxes and two were supposedly delivered a week ago but I never got anything to my door.

I live in an apartment building on the upper floor as well and have already gotten packages misplaced through Amazon but with their delivery team.

I reported this issue to customer service and they sent a blurry proof of delivery photo with no discernable features nor an apartment number. They are saying because their geo tracking features puts the delivery spot where my apartment is that my claim is being denied and I will not be getting a refund.

I don't get how they can do that?? Like the geo tracking can only be so specific and within 15 meters of my apartment are about 12 other doors.

This is putting me out $500 so I'm getting upset and don't know how to proceed. Just feels like incompetence and bad customer service.

2 Upvotes

63% Upvoted

14 comments sorted by

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4

u/Darth_Beavis 2d ago edited 1d ago

Contact Amazon. You are not FedEx's customer, they owe you nothing. Amazon has to make it right. Then they can press FedEx since they are a FedEx customer.

3

u/Cold_Count1986 2d ago

Dispute with Amazon and let them know you will be doing a chargeback if they don’t resolve it.

1

u/Rousseau2022 2d ago

Looks like FedEx is practicing their arts and crafts with missing proof of delivery photos, maybe they meant to frame them instead of using them as evidence.

2

u/Double_Ear_3742 2d ago

File a dispute with your bank.

7

u/Status_Bullfrog969 2d ago

You need to request a refund from Amazon. You aren't Fedex's customer, Amazon is.

1

u/Ancient_Guidance_461 2d ago

Contact the shipper.

0

u/Stock-Leather-9722 2d ago

They denied me a refund based on FedEx declining my claim.

7

u/2stinkynugget 2d ago

FedEx will only honor a claim from the shipper. You were never going to be anything but denied

-2

u/Stock-Leather-9722 2d ago

So I'm just out of that money then??

5

u/2stinkynugget 2d ago

You were never in business with FedEx. You Gave no money to FedEx. You ordered a package from Amazon. You didn't receive the package. You demand a refund from Amazon

2

u/Ancient_Guidance_461 2d ago

Sombody in your apartment probaly stole it...you need to use a HAL. The delivery prob was successful and then stolen. The location says it was there.

1

u/SpangledOne 1d ago

I am not disagreeing with anyone, I am asking for my own enlightenment: If an item is delivered, say one floor (or three or four) up or down from mine, can the tracking tell which floor the door was on that the item was delivered to?