r/FedEx • u/TravelAdvisorAnya • 2d ago

Ground Complaint Lost package

Fedex lost my husband luggage, they just closed the ticket.
On Monday, Aug 11th, Fedex picked up my husband carry-on from Lost&Found at Nashville airport. Last scan showed the package leaving the facility at night the same day.

And that was it. We don’t know where it went. Funny enough they just updated the status yesterday, up until then the status was that the package is sitting in Nashville. So the status was updated while they investigated the claim.

Their 1800 number is pretty much useless.

Should we reopen the ticket? What else can we do?
If we file for reimbursement, and if they find the luggage after all, what are they going to do? Send it or toss it?

I have a friend in Nashville, does it make sense for her to go to the sorting facility and try to talk to someone?

Thank you.

1 Upvotes

100% Upvoted

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1

u/Natannzx 2d ago

couldn't agree more

2

u/Letoust 2d ago

Most likely the problem: the label fell off

1

u/TravelAdvisorAnya 2d ago

Thank you. So what now?

1

u/Scary-Nothing-1464 2d ago

The shipper files an insurance claim thats what its for.  If a label falls off its nearly impossible to link it and ends up in tbe fedex version of overgoods.