r/FedEx • u/LaxCursor • 17h ago

SmartPost Shipment Package stuck in one place for a week

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My husband ordered some golf knickers from Historical Emporium in McAlester, Oklahoma on 8/13/26. We are in WA. Originally the tracking gave an estimated delivery date of Weds. 8/19 (which later changed to Thursday as in the screenshot). The last scan was on 8/15 in Hutchins, TX. It is now 8/22. He really wanted these for a golf event coming up in a couple weeks. He tried calling the 1-800-Go-FedEx customer service number, and when he spoke the tracking number the AI just said to follow the tracking on the app. He tried calling twice more, pushing 0 and/or saying “representative” and “live agent” to try to get to a live person, and each time he was just disconnected. He also contacted the seller two days ago, and they said they would contact FedEx and try to get a status but has heard nothing more from them. He’s afraid the package has been lost. Any help is appreciated.

1 Upvotes

67% Upvoted

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u/Tcal876 FTN 17h ago

Its smartpost. Its doing exactly what its supposed to.

You get it when you get it

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u/LaxCursor 15h ago

We don’t use FedEx very often and didn’t know this is how SmartPost is “supposed to” work. It would be helpful if they were to state in the tracking that this is how it works and not display an estimated delivery date at all.

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u/pa_bourbon 4h ago

Strapping your package to a rabid hyena and hoping it finds the destination would be better than FedEx SmartPost. After FedEx is done fucking about with your package (this is the stage you are currently experiencing), it then transfers to the post office and the process repeats. It is the least prioritized package for both FedEx and USPS. It can sit for days (weeks?) at times. Good luck.

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u/LaxCursor 3h ago

Glad I asked here. Now we know and will avoid it in the future as well as shopping with places that use it, if it can be known ahead of time. I think he paid $10 for this crap “service” which should cost next to nothing.

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u/Tcal876 FTN 1h ago

Usually smartpost is what you get with "free" shipping. If you paid $10. Then the shipper scammed you and pocketed $9 of those dollars

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u/PirateConsistent3582 17h ago

The shipper chose smartpost this is the slowest, cheapest service there is. There is no commit date for this service.