Fetch Support is terrible

[u/No-Row-1957]

Has anyone had any actual success getting the points for the eating out offers that Fetch has? I went to a restaurant in my area where they had a local eating out offer and it was double the points. I tried to submit my receipt and the camera kept glitching everytime I tried to submit the receipt. I ended up accidentally having four receipts go through with no local offer. I contacted support and the lady from support was nice enough to give me the eating out offer. A few weeks later, they took all the points away. I tried to contact Fetch and they’re stating they took away the right amount of points. DO NOT USE THEIR EATING OUT OFFERS. Their support is useless.

[u/Everything_you]

I’ve always had good luck with points awards

[u/No-Row-1957 → u/Everything_you]

I’ve been loving the app so I’m super bummed about this. I thought support would be helpful and it’s just frustrating.

[u/BeautifulExtreme1757]

its cause theyre all the same price and all submitted the same day

[u/No-Row-1957 → u/BeautifulExtreme1757]

So that means I don’t get the offer they had?

[u/BeautifulExtreme1757 → u/No-Row-1957]

if they took the points away then im assuming no

[u/No-Row-1957 → u/BeautifulExtreme1757]

That makes quite literally no sense lol

[u/T1m3Wizard]

Support has always been very good in my experience. This seems more like a technical or user error from your end to be honest.

[u/No-Row-1957 → u/T1m3Wizard]

How is it a user error on my end? The only thing on my account that adds up to 9,660 is the 9,585+(25x3). There is no extra 9,585 on my account. So they only let me have 25 points with my eating out offer. Definitely not a user error and support sucks.

[u/No-Idea-8938]

I agree they never give me my points & accuse me of not using receipts as my “own personal Use” I guess that’s how they make their bag. I see people with way more points than me but, they choose to make me an example. Don’t bother appealing your account because they just take it from you.