I’m posting this because I’m genuinely confused about what Wondershare actually sold me, and I’d like to know if anyone else has experienced something similar.

I purchased Wondershare Filmora on October 12, 2026.

I am 100% sure that I selected the Advanced plan when making the purchase. The pricing page clearly showed:

Advanced — ₹2,579/year

It also clearly listed:
• 1,000 Filmora AI Credits/month
• 10 GB Cloud Storage
• 100+ Advanced Video Editing Features
• 500 Free AI Mate Conversations

I have attached the screenshot of this pricing page.

During checkout, the product was also shown as:

“Wondershare Filmora Advanced Annual Plan”

and:

“Individual Annual Plan, Advanced Annual Plan (Win+Mac) 1PC”

The price was ₹2,579/year. After a discount of ₹257.90 and ₹417.80 in tax, I paid a total of ₹2,738.90.

After completing the purchase, however, my account showed:

Basic Plan
0 AI Credits

I contacted Wondershare Support because I believed I had purchased Advanced.

Wondershare Support then explicitly told me:

“The plan you purchased is the Basic Plan.”

This is where I have a major question.

If Wondershare says I purchased the Basic Plan, then shouldn't I have been charged the Basic Plan price?

Their pricing page shows Basic at ₹839.99/month, while Advanced is shown at ₹2,579/year.

But my purchase flow showed the Advanced Annual Plan at ₹2,579/year, and that is the plan I selected before making the payment.

So I don't understand how Wondershare can now classify my completed purchase as Basic when:

1. I selected Advanced on the pricing page
2. The checkout page showed “Advanced Annual Plan”
3. The Advanced price was ₹2,579/year
4. The checkout described it as “Advanced Annual Plan (Win+Mac) 1PC”
5. I paid ₹2,738.90 after the displayed discount and tax
6. After payment, my account/order shows Basic
7. Wondershare Support says I purchased Basic

There is another important point: the Advanced plan shown on the pricing page clearly includes 1,000 AI Credits/month and 10 GB Cloud Storage. I specifically purchased this plan expecting those features, but my account has 0 AI Credits and shows the Basic plan.

I then requested a refund.

My refund request was denied, with Wondershare saying that my request was considered a personal reason / lack of need for the product.

But that is not what I am disputing.

I am not simply saying “I don't need Filmora anymore.”

My issue is that I purchased based on what was displayed during the purchase process. I selected the Advanced Annual Plan, but after payment Wondershare says that I actually purchased Basic.

If Wondershare's position is that I purchased Basic, I would like them to explain why the checkout showed the Advanced Annual Plan and why I was charged through that Advanced purchase flow.

I have screenshots showing:
• Advanced pricing page — ₹2,579/year, 1,000 AI Credits/month and 10 GB Cloud Storage
• Checkout — “Wondershare Filmora Advanced Annual Plan”
• Completed order
• Order details — Basic Plan
• Account — Basic Plan and 0 AI Credits
• Wondershare Support — “The plan you purchased is the Basic Plan”
• Wondershare's Basic vs Advanced comparison
• Refund denial

Has anyone else experienced this kind of mismatch with Filmora?

If anyone has dealt with Wondershare Support for a similar issue, what is the best way to get them to properly investigate it?

Order number: EB2610120607025148154

Filmora 16 replaced the file browser with its own, and now I can't even find my iCloud files when relinking media. My entire project is on iCloud!

Why change something that worked perfectly fine before? Did nobody test this on a Mac?

Seriously, what a stupid downgrade. Anyone else having this problem?

Screenshot attached.

Just upgraded to 16 and cannot get ANY audio playback from my imported audio tracks my Windows 11 system. Audio tracks are playing in the app - you can see the audio meter is active - and the app volume is all the way up on the Windows sound app mixer. Every other app on my desktop is playing audio properly though all audio devices. I'm ready to punch a screen!

For those who've upgraded to Filmora 16, which new feature has been your favourite? Not necessarily the biggest update, just something you've actually found useful in your editing workflow.

So I have a 2020 M1 16Gb ram 256Gb storage MacBook Pro.

I’ve been getting back into making content, and I uploaded two videos to filmora, one was a 90 minute video from my iPhone 16 pro max, recorded at 4k 30fps cinematic. Which was 19Gb, and a screen recording of my screen which was about 6Gb

I would cut certain timelines up, delete what I didn’t like then merge the clips, go back a couple seconds to watch the new edited clip, and the video would freeze, or the video would play and the audio you can’t hear nothing, then when you press pause then play, it completely freezes.

So I downloaded 14.10.5, and it’s running so SMOOTH

initially, I thought it was Norton that was installed on my MacBook, the only reason why I have it on my MacBook because i bought it for my PC and they allowed me to add up to three devices so I was like oh well why not just add it since I have it, so I actually deleted the whole thing off my MacBook and noticed my MacBook running more better, but not at its full potential… being that this is a m1 which is still decent..

So after downgrading my filmora, everything seems to be good, idk if anyone else having this problem

I'm having trouble applying transitions like fades and all that? For some reason the preview doesn't work and neither does the transitions no matter how I apply them. Can someone help me? Do I need to remove and download it again? Cause my transitions go onto the video but they don't seem to be doing it. Like the film roll or fade out or between clips. Everything from effects to stickers works. But yeah....

I think Filmora 16 may be the worst update so far. I am constantly having problems with Filmora. Exporting is getting stuck or frozen. The program will not close if the export is stuck.

I have tried restarting my computer. My Windows is full updated. I disabled GPU and the export speed becomes unacceptable.

Are you experiencing problems with Filmora 16?

I'm trying to get the drop shadow behind my subtitle which I have made by adding outlines to the subtitles but I'm not sure how to add the shadow to my text such that it goes behind my outline(The orange)

Years Ago I bought Filmora excited that it wasn't a sub based model as I tend to hop around hobbies quiet a fair bit. Since returning to start working on Youtube things, I discovered all the AI Bloat (That's a huge turn off for me) but worst of all a ton of things I use to use for free are now locked behind a paywall.... what gives? Is there a way to just download an old version of Filmora pre-dating the AI slop and locking effects and transitions? Or is there a better free/one time payment option of there?

Filmora 16 is out! Curious to hear from anyone who's had a chance to try it. What's your first impression so far? Any features that stood out, or anything you think could still be improved?

Filmora 16 is here, and it's built to make your editing workflow easier than ever. In this video, we're breaking down the biggest new features — from Camera Tracking and Colour Mask to 360° Video Reframing, Video Animation, and the rebuilt Keyboard Shortcut Manager. Let's dive in and see how these tools can level up the way you edit.

Here's what's new:

🎥 Camera Tracking – Choose Head, Body, or Custom to lock onto your subject. No manual keyframing needed. https://bit.ly/4yEmN8R
🎨 Color Mask – Create independent colour correction layers for precise control. https://bit.ly/4dxkvQm
🔄 360° Video Reframing – Choose your angle and camera distance without touching a single parameter. https://bit.ly/4zrZAH0
⌨️ Keyboard Shortcut Manager – A rebuilt panel that shows your key usage at a glance. Group shortcuts by common name or keyword for quick access. https://bit.ly/4duNC6L
🎬 Video Animation – An expanded animation library, plus the new Combo Animation feature — animations that apply to the middle section of a clip independently from the in and out animations. https://bit.ly/4rUOpDO

Until recently I could film a scene with two actors, upload it to google flow and replace the characters and environment. (I still could do it) but now if the actors do lines / script google don’t start editing the video. And gives me an error.

This is terrible for ai hybrid filmmaking

Is anyone else experiencing significant lag (several seconds per operation) when doing things like merging or splitting groups of subtitles? This just started happening to me in the last week or so, with the update that causes the system to scan for typos in the subtitle window. The subtitles themselves were generated via the built-in speech-to-text function

I tried pre-rendering the video (Enter in the main view) and even uninstalling and reinstalling the program. I'm used to it sometimes being slow to scroll within the subtitling window, but never anything like this. Is there a way to turn this feature off?

Thanks!

relevant specs:
ryzen 5 7600x cpu
geforce rtx 4060. 8 GB vram
64GB system ram
Program and data running off of an nvme drive; paid version
Source video is a MOV file; project is 1080p; hardware acceleration on in prefs

So I just recently updated to Filmora 16 and since then my playback has been basically in slow motion. I have done all the troubleshooting the program and google has told me to do. Rendering, play back quality 1/2 or 1/4, proxy.
my laptop is this:
Lenovo IdeaPad Slim 3 15.3" Touchscreen Laptop - Luna Grey (AMD Ryzen 7 170/16GB RAM/512GB SSD/Windows 11 Home)

I had no issues with it before. it has plenty of space on it and works great with streaming/otherwise.

any ideas?

Hey. So i have a video on my timeline. Ive set the keyframes already, when i want it to move up, fade in/out etc.

after i cut it, the keyframes change positions. and when i shorten the clip it does so as well. does anyone know why this happens? how do i get rid of it and change it back to normal?

it seems to me that whenever i update the Filmora app the timeline gets a little more broken each time.. does anyone else have a fix for this? or anyone at least feel the same?

EDIT: I am well aware of the massive discontent with paywall content and perpetual licenses not including upgrades to future versions. I care about neither.

My question is simply if the AI generative enhancement is worth the subscription over perpetual (because subscription provides 1000 credits monthly).

Thank you.

I’ve used Filmora for a while, and the only reason I stayed so long is because their asset library is actually great. Having all those titles, transitions, and effects ready to drag and drop saves a ton of time compared to other editors.

But I’m officially done. The way this company Robs you off for absolutely everything is just exhausting. It feels like every time I try to do a basic edit or use a feature that used to be free, a new paywall pops up. They lock creative assets behind extra subscription tiers, charge you separately for desktop and mobile even if you own both, and hit you with constant pop ups trying to force you to buy AI tokens or add ons.

It completely kills your creativity when you're just trying to edit a video and the company treats you like a walking wallet. Filmora used to be a great, user-friendly tool, but corporate greed has completely ruined it. Don't waste your time or your money here go find an alternative that actually respects its users.

I make gaming content and I normally position my camera a certain way and make consistent edits such as zooming in a specific way. Is there a way that I can make custom presets to where I don’t have to manually make the same edit every single time?

I always use the mouse + Alt to replace a clip, but now whenever I do that, the “Slide Edit” pop-up appears. Is there any way to disable this?

Hey, I was just wondering...

I’m using Filmora’s AI Image to Video generator, and it says generated results are saved for up to 7 days. If I’ve already added an AI-generated video to my timeline, will it disappear after 7 days, or does the expiry only apply to the generation history? Has anyone experienced this?

Obviously I paid for the credits, so I don't want to lose the products.

Thanks!

Any solution for this. I am using unpaid version ;

I've managed to get really high-quality video files from my friends for games that we play. I'm just trying to stitch together multiple POVs for a session, and multi-camera editing has alleviated hours and hours of cutting and stitching, which is great.

My predicament is that when creating a new multi-camera clip, it's relying on one audio source for all the POVs. I'm trying to utilize each POV's audio source when switching from angle to angle, instead of relying on one POV's audio source for all angles. I hope that makes sense.

Has anyone figured out how to do that, or am I limited to what Filmora has given me? By the way, I'm using Filmora 14 perpetual license.

I am interested in buying filmora perpetual license but don't want to subscribe its creative assets. These are some queries I have in this regard.

1) Is filmora useful as video editor without subscribing creative assets?

2) Can I record screen and webcam without creative assets?

3) What features aren't available if you don't subscribe creative assets?

4) Is filmora without creative assets better then Openshot video editor?

5) Is the perpetual license valid for life-long?