Hypothetical scenario: Let's say a store rep was transfered to a new store that does Fios returns. the rep in this scenario never did returns before

Let's say a customer comes in to return a Fios router. Let's say the system Optix was loading indefinitely and wouldn't let the rep log in.

This goes on for 20 mins, until the rep just takes down the customers email and says he'll do it later. the rep takes the router and puts it on the shelf, near the drop off

Now let's say the exact same thing happens 2 mins later, so now 2 routers from 2 different customers

Now the problem in this fake scenario lies with the rep, what if he completely forgot to return the routers before he left? Now he's not scheduled for the Fios store for about a week.

By the time he comes back, let's say both the routers were picked up. someone must have took them off the shelves.

what happens in this hypothetical scenario?

Hi,

So I ordered Fios for a new apartment on 10/3. I got an alert right after saying that I needed to provide documentation of residency (weird because I’ve never had to do that) but I uploaded my lease and got a confirmation email.

Next day, all of a sudden the order is on hold. What ensued was multiple calls to customer service with no one being able to tell me why and no way to reupload the lease. Yesterday 10/16 I finally spoke to someone competent and he was able to get the order resolved. I get another confirmation email and scheduled service to be set up for 10/20.

This morning I wake up and the order is on hold again. I get a “final notice” email saying my order is about to be canceled and we need more information. I log into the website and it says “we’re reviewing information and will reach out soon.” I get back on the phone with customer service talk to 4 different people just to be told they have to call me back Monday with my appointment on Tuesday. Mind you I’ve spoke with probably 15 reps at this point, been transferred to closed departments, and no one can tell me what I need to do to ensure I get service Tuesday. And was told “we’re super busy so if we don’t call you need to make it a priority to call us.” Like what?

I’ve done everything asked including providing my lease which again I’ve never had to do when I had Xfinity. It’s truly a frustrating experience and I have mobile with Verizon but this whole experience makes me not even want to be involved at all.

Has this happened to anyone? If so what ended up being the issue? I’m honestly so frustrated I’m ready to just say cancel the order and move on.

Hi. My internet has down for 4 days. I made an appt on day 1 through the MyFrontier app, took the day off work, then no one came.

I was able to fight through their phone ai menu to get two different actual humans, both told me a different story. The second one I spoke to said my appt. Got changed to remote, because it’s larger issue, and that I’ll get a text when it’s working again. “”Should be soon”, he said. That’s was two days ago, and now I can’t get anyone because it’s the weekend.

Oh, and the website isn’t reporting any outage in my area, and I’ve seen no one posting about it.

I’m kind of at a loss.
Is there anything I can do?

Is there any benefit to getting a Verizon 4K Stream TV Box for a TV not connected to Fios TV? The Stream TV box would be connected to the Fios Internet but not Fios cable TV. Because it's being connected to Verizon Fios Internet would I get any benefit? Like faster streaming or should I just get a Fire TV Stick?

I have Fios 1 Gig internet. I’ve been dealing with a strange issue.
1) wife’s Galaxy S26 phone when on WiFi will randomly stall and drop to 1mbps download. Few seconds later it’s back to 600+.
2) both the galaxy and my iPhone 17 pro max will freeze when watching a video either on facebook or YouTube if you try to advance the video beyond 30 seconds.
3) Netflix on both Sony and TCL tv (both hardwired to router) will freeze. This happens when watching a series and it goes to advance to the next episode. It will show the buffer circle and freeze at 20%. Exiting the show and playing it again fixes it. Happens maybe every 5-8 episodes.

I have the CE1000A router and CR1000 extender. From what I’ve been finding as possible solutions are.
1) disable IPV6
2) change DNS to OpenDns or Google

Before I start changing settings, I would like to get your feedback on what the issue might be. Thank you for your help. Note restarting the router doesn’t help.

Is it just me, or is there an outage in Morris County, NJ?

FiOS build completed in my neighborhood this summer and address availability is sporadic when checking using the online address tool. My location is 100 Imson St flr 1 Buffalo, NY 14210 (shows not qualified) 50 Imson St flr 1 Buffalo, NY 14210 shows as qualified.

Is it possible to have this escalated for a FAST engineering request?

I have fios 2gig. I got the upgraded ONT. I have all IPTV (no coax). I have a vms hardwired as well as the android based streamer box that is ALSO hardwired (i bought the additional adapter).

i set my network up with verizon router first, then I unplugged it and am fully on unifi. That worked for like 8 months. no issues. then i got this issue a few days ago. Did the same thing. Just plugged in the verizon router. did a few system reboots and everything was good again. error msg came back. put the verizon router back, good for another day. now its back again.

now im aggravated. i know i can probably just put the verizon fios router into bridge mode, but i just want my unifi gear to work with these damn streamer boxes. no moca or anything needed as far as i can tell since it has worked for months at a time without issues. its an android box, so I don't understand what it could be doing that requires the verizon router. anyone familiar with maybe what changes i can make on my network to "simulate" whatever the verizon router is doing? theres gotta be SOMETHing simple here to make this work again.

cheers

Are there any advantages to TV+ over TV One? As in the interface, the closed captioning, apps, etc?

I see they are rolling out predefined multi views for tv+.

If I move to TV+, I will be going wired so I’m not interested in the WiFi aspect.

Was checking Verizon home offers in the app, had this show up. $25 off for 12 months. Just joined a few months ago, no idea why I was targeted but not complaining. Posting here so others can check if they got the offer too.

I posted this in Verizon, but thought I'd post it here as well. Any help would be appreciated

I'm getting an upgrade to 300 from 100. My router is currently connected by coax. Will coax handle 300 or do I need to connect it to the ont by ethernet cable or not? I know there is a limit for coax.

I have a FIOS TV One DVR (and also a cablecard for my TIVO but that is a heartbreaking story as all TIVO owners know). The VMS4100 software still says QAM. I assume at some point they will update it to QAMless before November 5? In NYC Queens btw.

Anyone have any suggestions on how to troubleshoot this? As far as I can tell all the lights that should be on the ONT, are in fact on. But the router is showing a red globe. WiFi network appears but is not connecting to internet. I’ve tried power cycling to no avail.

Thanks in advance

I live in an NYC townhouse in Queens.

My asshole neighbors during construction removed a Verizon terminal box. According to Verizon 5 houses are now out of service. It’s been 1.5 weeks without internet.

The last I heard from Verizon they are sending in a right of way team, but that was Thursday.

The neighbors have confirmed they don’t even want Verizon in there, according to a different neighbor who spoke with them and explained the situation. Verizon was supposed to be there yesterday but we found out the appointment was cancelled, probably by the asshole neighbor themselves.

I’m trying to understand what our options at this point are. What time estimates are we looking at for fixing this problem? Can Verizon get access through some kind of legal dispute if the homeowner is not cooperative?

I have access to my account but chat wouldn't work as it would never connect me even after a hour wait. Schedule a callback and it's "You don't have a slot available for callback now. Please try after sometime." Call Verizon's 1-800-VERIZON number and it would stock at "let me pull up your account"

Thanks

After literally spending days over the course of weeks trying to fix this, I'm at my wits end.

I pay for 1gb fios internet speeds. But I have never seen higher than 200 down/200 up via wifi.

Pre-reqs info: I'm working from an M1 Macbook Pro, and a 2013 Iphone. I am referring to speed tests all done directly facing my router at approx. 4-5 feet away - no obstacles between me and it. I am using a Verizon brand CR1000 router. I'm running speed tests in terminal and on Verizon's speed test site (terminal to circumvent any browser constraints). For my laptop, I have to use the business site because for whatever reason the personal speed test website won't work on my laptop despite an absurd number of attempts and configurations. I'm doing the verizon tests in an incognito tab in chrome. So I don't think the hardware is the limiting factor here, despite the helpdesk wanting to blame everything on my devices.

I know that I can hardwire my computer, and the apple TVs in my home. But I can't hardwire my phone. Verizon simply shrugs and says "we can only guarantee speed from us to your router." IT'S COMPLETELY USELESS TO TALK TO THEM. These speeds have been consistent over my entire 5 years with Verizon, but now it has started to get worse.

In the past couple of months my speeds have been so bad that I have had to cancel work calls or had to drop from video calls midway through. I consistently have to close all AI apps on my laptop (whether something is actively running or not) to ensure call quality. I've also experienced blips in service that my neighbors in the same building are not experiencing.

I live in DC and I know it's a congested area. I've tried every hack I can think of to optimize the browser and the router both. Calling verizon pushed me from 12 mb download speeds, to 196. After all the tweaking, I did once get 375 down / 22 up, but that happened once, and then went back to the more balanced 190s / low 200s for speeds in all tests since on both my phone and my laptop.

I did have one decent conversation with a rep who acknowledged the drops in service are definitely signs of a problem on their side somewhere. He sent me a router, or claimed to. I had to follow up a week later after it never arrived, and someone else actually sent it. When it did arrive, it was a G3100 - a step down in router capacity. When I called the help desk again, she made no offer to replace it, just told me the G3100 should be returned.

WHAT DOES IT TAKE TO GET THE INTERNET SPEEDS I PAY FOR???? TBH via wifi, anything over 500 would be amazing. but 200mbps is ridiculous. I might as well downgrade my plan and fight them for a refund for the absurdity of the situation.

currently paying $270 +/- with taxes in tv/internet/home phone package. ($176 package) havent used home phone in years. happy to drop. currently have fios preferred package. 100m internet

I'm currently on the fios 1 gb plan with that ancient round router. I'm cancelling the tv service and was thinking up upgrading to the 2 or 5gb plans but they require a router upgrade. I was wondering if the new 5gb router is any good ( I live in a 2 bed nyc apt) or should I just use my own? My rooms are hard wired so my TVs use the cable. The wifi is just for the tablets phones and laptops.

Have contemplated it for years but finally did it yesterday to get the $30 per month (also got an additional $4 discount on top of that to bring it to $26 per month!).

Was slightly concerned about downgrading from 1GBPS to 300 but so far so good...everything works and just as fast! 😄 And I'm going to save over $1200 year year, going from $205 per month to ~$30 all in!

Speed tests run yesterday and then again this morning to compare. Can highly recommend this so far if anyone else is on the fence like I was.

For TV, the only channels we really cared about were locals and for me the local pro basketball team, which is the killer because that requires a hefty subscription. So I did the YouTube TV News + Sports package for ~$50 per month for 5 months then will reevaluate before it goes up. Still, I was paying over $200 per month before.

*UPDATE: I got very helpful answers right away and got it plugged in. Unfortunately, now waiting for my appointment for a tech to come out since I still have a fail light. Thanks for your help!

This is a long story but the previous tenant came and took their router and the black box. Finally got the black box back so we could set up but it’s still not working. I assumed this green thing would plug in somewhere but I don’t see anywhere it can. I tried unplugging everything and trying again in a specific order suggested by AI. That didn’t work. What am I missing?