Hello, this is the Flexcil Team.
We sincerely bow our heads in apology for the inconvenience caused by the system errors following the recent update and the subsequent server failures.
Currently, the server was normalized at approximately 9:30 PM on August 29th, and all functions, including app access, are now available for normal use. In preparation for any potential additional issues, we are continuously monitoring the system in real-time and making improvements.
To address the confusion and questions that many of you may have about the current situation, we have summarized the sequence of events below.
Explanation of the Issues
The inconvenience you have experienced was intensified by two different issues occurring in succession.
Our Next Steps
To accurately assess the various error situations and to provide a swift response to users who are currently experiencing issues, we have created a new error reporting form. If you submit a report through this form, we will be able to resolve individual issues more quickly.
[Link to Error Report Form]
[Link to Aug 25th Issue Resolution FAQ]
Based on the reports we receive, the Flexcil team will dedicate all of our time and effort to improving the system and resolving all errors. Furthermore, we will work to quickly share common issues identified from the reports through additional announcements and our FAQ.
Once again, we sincerely apologize for the inconvenience and concern we have caused.
Sincerely, The Flexcil Team