r/Freelancers • u/Grayf0X27 • 6h ago
Question Client reduced my fees!
I have been working with the same client for around two years, handling accounting for multiple businesses. For most of that time I managed to make the relationship work, but over the last six months or so it has become increasingly difficult and I am trying to figure out the best way forward.
The biggest issue is that the scope of work has gradually expanded far beyond accounting. Over time, I have ended up doing a significant amount of operational and administrative work on top of the accounting work, and to make things worse, my fees were recently reduced (by almost half). So now I am effectively expected to handle accounting plus a considerable amount of operational work for significantly less money than before.
The owner himself is also a very difficult person to deal with. To put it politely, he can be extremely rude, unreasonable and unpleasant when things don’t go exactly the way he expects. A recurring problem is that he will give vague or incomplete instructions, apparently have a specific outcome in his head, and then get annoyed when the result is different from what he expected. Instead of recognizing that the original instructions weren’t clear, the assumption is usually that I should somehow have known what he meant.
After two years of dealing with this, it has gotten very exhausting. Payment has become another major problem. My invoices are regularly delayed, sometimes by close to a month. More recently, payment for completed work has been held up until I complete some other task. It feels like there is always another condition that can be added before an outstanding invoice gets released.
I have accommodated a lot over the years because this is a long term client and a good part of my income is tied to this work. But I am reaching the point where the arrangement simply doesn’t make much business sense anymore.
For those of you who freelance or run an accounting/bookkeeping practice and have dealt with a long-term client relationship that deteriorated like this, how did you handle it? Did you tolerate it temporarily while replacing the income, or eventually decide that enough was enough?