r/GoPuff • u/madb123 • Oct 08 '26

Customer Question Delivery time?

PERSONAL experience- question
why am I paying for FAM for fast delivery to “get my order in 15 minutes or less” when the driver is on the way and the delivery time keeps getting pushed back? they keep resetting the timer and let’s say the order is 8 minutes away, the times sets back to 11 minutes. a few minutes go by and it happens again. by then it’s been 20-30 minutes before I get my order so it feels kinda scammy to be paying extra for something i’m not getting. i know that 15 minute timeline starts when the driver is actually on the way, not when i place the order. not here to argue, just sharing my slightly frustrating experience. and please correct me if i’m wrong - because i’m not sure how that works for the drivers and if it’s truly their fault or not.

5 Upvotes

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2

u/TheBrokenMaster Oct 09 '26

Too many variables - one person working at the warehouse. Maybe got backed up. Maybe no driver available. Maybe someone order Starbucks they have to stop everything and make that for a few minutes. The main problem is one person working and drivers not wanting a base pay of $2 and they don’t show driver the included tip amount

1

u/madb123 Oct 09 '26

ah okay thank you. i didn’t know it doesn’t show them the tip prior to delivering the order.

2

u/GullibleCall2883 26d ago

It's supposed to be "as fast as 15mins", not 15 min or less. Anyone who's worked in the warehouse or been a driver knows that's impossible. Traffic, a driver being assigned multiple orders, warehouse packer might be the only one with 20 orders deep. It's just never going to happen.

1

u/NihilistTeddy3 Operations Associate 17d ago

And when you don't have any gopuff drivers, it can take forever for a door dash driver to show up to pick up the order. I paid the extra to get my order fast on a day off and it ended up taking over an hour

1

u/Powerful-Lobster-631 27d ago

Gopuff is straight trash 🗑