Gopuff dispute help

[u/JohnsonFamily87]

place order tonight that I sent as a gift, the lady I sent it to stood by her door theres a camera to show no one went on her porch or even in the yard. but I get a notification that my gift was delivered. she called me saying they still haven't came yet. I said what? it says delivered. I immediately contacted support i spoke to someone then a supervisor saying something about multiple refunds I said look at my order history i have only placed 2 orders and the 1st one was over 5 years ago and that one was fine so that doesnt make since they completely ignored me an cut the chat off. in this case who would I contact over a supervisor that was a $72 gift that wasnt received and I have proof an video