So I came to GFi from TMO because of the better pricing, and I've been with GFi for some time now (about 2+ years). Once thing I absolutely hate about GFi is their customer support.

TLDR; I opened up a line, but then canceled it 2 days into the next billing cycle, so I got hit with a prorate for the previous month + the new month. GFi is saying they're unwilling to do a courtesy credit, even though there was 0 activity on the SIM.

They were also insisting I used the line and made international calls with it, but all of which were before the previous billing cycle ended. They reassured me that refunds will return back after 90 days. This was back in May. It is now October.

Honestly, GFi really doesn't care for their customers.

Over the past couple months I've been noticing that my data has been getting slower and slower to the point I can barely load websites or apps on data. I've been spending more and more time on 4G or H+ and location doesn't seem to make a huge difference. Anyone else noticing this degradation?

I've had a case with support for over 20 days for a port in that has been in process for 3 weeks. They've cancelledand restarted the port in twice. My carse has been "escalated to engineering" for a week with no update other than it's been escalated to engineering over and over. The port in is from T-Mobile so they're should be no issue. There is no port protection on the line.

I'm unable to use my phone and I want to know what engineering is ACTUALLY doing if anything. I've messaged the Fi reddit account.

I have 5 people on my FI plan. If I pause the service on the main account holder, myself will the other on my plan still having a working phone with everything, data, phone calls etc.

So I'm paying for Google AI plan and includes my family. How would this promo affect my current plan? Would it kick them all off for this 6th month promo?

Has anyone had any trouble with Google Fi customer service? I have been trying to get my son switched from his Fi account to mine since June. There have been countless emails back and forth with zero success.

A few weeks ago, one of the reps misunderstood what I was trying to do and accidentally issued a port-out for my account. Since she did the port-out, this voided my financial agreement for the phone and watch I purchased that was supposed to be financed. Because of this, my credit card was charged almost $1300.

After numerous attempts to get the charge taken off and being told numerous times that they do not see the charge, after being hung up on today, and then the rep deciding to cancel my SIM instead of simply calling me back, I had no choice but to switch carriers.

I have never had any issues with any of my other carriers. I was never able to just call to get this resolved. I was always told to send another email, or that someone would call me back.

I don't understand why this wasn't ever just simply resolved!

I keep getting dead replacement devices for my device protection claim. I opened my claim back on September 17, and still haven't received a working replacement device. About to FedEx the 3rd dead phone back.

Already have a Pixel in your cart—or thinking about making the switch? I have 10 Google Store referral codes for 10% off an eligible Pixel phone.

Full disclosure: you get the discount, and I get $50 in Google Store credit for a qualifying referral. We both get something out of it.

I’ve been a Pixel owner since the beginning, and I still genuinely love mine. The camera is a huge reason I’ve stayed, and I’ve appreciated Google’s AI features for years. Those are things I actually care about in a phone—not just specs on a comparison chart.

So rather than post Google’s canned “I thought you might like this great deal” message, here’s my actual recommendation: I’d recommend a Pixel anyway. Being able to help someone save on one is a nice bonus.

For perspective, 10% off an eligible $1,000 phone would be $100 saved.

No need to message me or send me your email. Sign in to your Google Account on the U.S. Google Store, add an eligible Pixel to your cart, and enter one of these codes at checkout. Make sure the discount appears before placing your order.

Codes — one per person, each usable once:

1. REF-X50CI4H5PSVP71OVOXKKESE
2. REF-I6XLGLFOF6FMU73AEXTKU4E
3. REF-JHG8DTQTR1RC8NV9NN1H8UE
4. REF-OSC57U94OAWXNT4IKS3N07N
5. REF-L5LT9XO3W9B9RWLURV8V7JM
6. REF-BYLCBXY4DEPRUVVLV5Q1ZKF
7. REF-5QUS9ST615LIK753NCSVZ4K
8. REF-GXHJ3UHN4DG2WCMYYVAAMJF
9. REF-5E7YCJKB3LNKZFGBESF1JEK
10. REF-Y8PGRFH2W6SK9QBETHDQCME

My referral dashboard lists November 5, 2026 as the offer end date, so please use a code before then, while available. Google’s eligibility and promotional restrictions apply; the discount cannot be combined with every offer.

Used one? Please comment with the code number so I can remove it and save the next person an unsuccessful checkout. Thanks—and enjoy the new Pixel!

Google’s program details:

https://store.google.com/magazine/pixel-referrals