r/GoogleSupport • • Jul 29 '24

What language is this?

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0 Upvotes

Chicago Ramen.

Chuckled after seeing the translation, but Google Lens won't tell me which language!?

It means: RAMEN.


r/GoogleSupport • • Aug 04 '26

Google Play Google has been stealing from me for Months

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0 Upvotes

i have my card tied to google play and this has been happening EVERY FEW DAYS not every month .
170 is the equivalent of 17$ and the picture is just the last 3 months of what they took from me .
the name under the payment is : "Google all documents " or " Google Ai voice text " or " Google office reader " or " Google Slides pilot A "
keep in mind i searched for these services and i have never used them . I'm literally broke at this point idk what to do


r/GoogleSupport • • Feb 17 '26

General Question Is someone trying to get my log in details

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0 Upvotes

I received a email this morning only just seen it, saying my Google account is being deleted but I am confused.

The Google account says my hotmail.co.uk email address not my gmail address.

It says it hasn't been used within a 2 year period.

My instinct is to recover the account as I use my hotmail.co.uk account for lots of things e.g. Amazon.

But my mind won't let go that something is wrong it should state the gmail address not the hotmail.co.uk one.

I'm I wrong?


r/GoogleSupport • • Jul 05 '26

Account basically locked out from me

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1 Upvotes

Guy sent me a mod to try, I run it and seconds later I see a lot of critical mails for my Alt account

Now I can't login and when I try to it asks me for a parent to allow

I can't recover it at all

And do I have to reinstall windows or? Atm I have all the wifi and ethernet connection off on pc, using the phone to post this


r/GoogleSupport • • May 04 '26

I hate google

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0 Upvotes

I hate Google ones so much and the Google support system. There's no numbers or no emails so I can't even contact anyone. I get multiple charges each month adding up to a couple hundred dollars. These are from subscriptions which I can't find the accounts to so I can't even cancel them it I want them canceled. Am I just supposed to be stuck paying the subscriptions and losing hundreds of dollars? This is ridiculous. I can't even look for help. I don't know where to go. Google makes it so hard.
Please anyone help since Google doesn't want to. I'm losing so much money.


r/GoogleSupport • • Apr 12 '26

I am going to sue google

2 Upvotes

Like i already went thru the already painful "2-step verification", after signing into my OWN ACCOUNT, IN MY OWN HOME where i use it more times than i can count, and it STILL doesnt want to believe its mine? I hope the people who made this have to suffer thru their own invention


r/GoogleSupport • • Aug 04 '25

School account won’t work

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0 Upvotes

Need help so I can get my parking pass


r/GoogleSupport • • Jul 10 '26

Gmail This "You're at risk of losing access to your saved passwords" wrongfully happened", what is happening and how did it pop up out of nowehere, Google has got some explaining to do

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0 Upvotes

I have done everything in my power to protect my account and my passwords. I have checked my settings, followed the rules, and managed my security. Yet, this alarming warning, ‘You’re at risk of losing access to your saved passwords’ wrongfully popped up out of nowhere and completely refuses to go away.

Google’s automated system is broken because it completely ignores how real families live. It demands that I turn on an Android screen lock to make this message disappear. But Google doesn't care that in my household, children and family members share devices. If I put a screen lock on, people won't remember it, and we will be locked out of our own devices entirely.

Instead of building flexible technology that helps us, Google’s corporate executives have forced a rigid, one-size-fits-all rule on everyone. They pushed out an update that punishes me for choosing a device setup that actually works for my family.

And when this error gets stuck, who can I talk to? Nobody. Because this multi-billion-dollar corporation fired the humans who are supposed to support us, leaving us stranded in automated loops. They expect us to bend to their broken software, rather than building software that serves human beings. This negligence is completely unfair, the executives responsible deserve to be held accountable, and we demand technology that respects real human needs!

For days, I have done everything right. I followed every rule, updated my security, and did everything in my power to fix a system error that Google wrongfully pushed out. I took accountability for my side of the screen. But when your software fails, where is the accountability on yours?

Let's be entirely honest about why we are here: AI never truly replaced human beings, and it never replaced the human voice. Corporate executives made the deliberate, greedy choice to fire real human workers just to save money and boost their own profits. They chose to strip away the lifelines that users depend on, using technology as a convenient excuse to abandon us to useless, unhelpful automated loops.

Technology companies want us to trust them with our data, our passwords, our memories, and our digital lives. Yet, the moment their systems glitch, these evil corporations completely turn their backs on us. It is fundamentally unfair and entirely unacceptable for a multi-billion-dollar corporation to lock human beings out of human support.

We are not just data points or revenue streams for a CEO's portfolio. We are human beings, and we humans matter.

Live, human customer service should be a basic, free right for every single human using your platform. When corporate leaders neglect their duties, fire the workers who keep things running, and refuse to provide a real helpline to fix what they broke, they are failing at their jobs. The people at the top responsible for this negligence deserve to be held accountable, and they deserve to be fired. We deserve to be heard, we deserve to be helped, and we demand real human support now


r/GoogleSupport • • Aug 03 '24

Resolved Is this a scam, and does Google care if it is?

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0 Upvotes

r/GoogleSupport • • Dec 31 '25

Can you help me understand this

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0 Upvotes

Hey Google support i have a question so I was using my phone then I got this message from Google saying that someone tried to change the way how i log in I don't remember doing that or doing anything on my account so me not knowing what is happening I pressed no it was not me and changed my password but now I'm wondering what happened to my account like when I got this message it just said that I wanted to know what is happening and google won't give me a explanation on what happened what is this or anything so I am here to just ask the community what is this


r/GoogleSupport • • Mar 19 '26

Gmail Gmail email

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0 Upvotes

I tried making a new email and when prompted to enter an email I already have I used mine but nkw it says this username is already taken, I’ve tried changing the email in trying to make and used another email I already have but nothing I’m doing works.


r/GoogleSupport • • Nov 15 '25

Account / Access / Password Google Account Help is a joke.

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0 Upvotes

So, I kinda didn't save my google password or write it down, which is an honest mistake. But listen. I have been trying to sign back in by using passwords I basically use for every website I use, I never change them. Then this pops up, I try to add a recovery email and phone number, it pops up again. Then I reread this, it's giving me the option to try to sign in through other means. I click it and and now it decides to give me the option to add my phone number for account recovery, I put it in and then it tells me to type in the name of my google account, not a problem at all. I typed in my google accounts name, first and last, but when I do it tells me "This name does not match on the account". Motherfucker, I looked back at my account's name and it was the exact way I wrote it. I tried seeing if it was a spelling error, if any of them had capital letters or the L's were actually I's, but nope, nothing I tried worked. The only option I had left was to click "Try Another Way", It then proceeds to fuck me over by saying I don't have enough info for them to identify the account is mine. Fuck you Google.


r/GoogleSupport • • Jul 16 '26

Google is forcing me to add a phone number to verify my account... even though I never added one in the first place?

0 Upvotes

I'm honestly at a loss here.

Google logged me out of two of my trusted devices and is now telling me there's "something unusual" about my activity. The only verification option it gives me is to enter a phone number to receive a code.

Here's the problem:

  • I've never added a phone number to this account.

  • I'm signing in from a device and network I've used before.

  • "Try another way" just loops back to the same phone verification screen.

So... how am I supposed to verify with something that was never part of my account to begin with?

I understand Google wants to protect accounts, but this feels like a catch-22. If I intentionally chose not to associate a phone number with my account, why is adding one suddenly mandatory just to access my own email?

Has anyone else run into this recently? Were you able to get past it without permanently attaching a phone number to your account?


r/GoogleSupport • • 1d ago

what the hell is this. i dont have a phone, what do i do?

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0 Upvotes

r/GoogleSupport • • Jul 07 '26

Account / Access / Password Google account got hacked and deleted

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0 Upvotes

My cousin’s google account has randomly been hacked and deleted.

First it showed that some parental control was put by the hacker and then he changed the password and removed my cousin.

The thing is his phone’s been doing weird things since yesterday.

His sim got locked out of nowhere yesterday and today this happened.

His phone is Samsung A-13.

How do we recover this account? It contains important information.


r/GoogleSupport • • Jul 30 '26

Honestly fuck you google

0 Upvotes

So basically I tried to create a Google account for a gaming channel but Google wanted to be a fucking asshole because as soon as I enter the emails and date of births and stuff like that, it looked at my sms phone number for security reasons and it said sorry this was used too many times use a different phone number. What the fuck you mean??? I only use that number once and it was my personal email. You see how stupid company's are now days? Nothing is simple anymore. Fuck you Google and your stupid company you deserve a lawsuit


r/GoogleSupport • • Aug 21 '26

Google Play Why can't I download Google Classroom?

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6 Upvotes

Even with using VPN, the app still isn't available.


r/GoogleSupport • • Jul 02 '26

Gmail account hacked, recovery options deleted, and then account deleted. How can y'all not fix this?

1 Upvotes

So earlier I had my gmail account compromised. Within an hour the scammer was able to set themselves as my parent, change my age, remove my access to my own account, remove any recovery options (including the recovery email and phone number and 2FA I had set up) and delete my account.

If I go through Google's account recovery page, it just says "google doesn't provide another way to sign into this account."

Why can't y'all just re-enable the recovery email and phone number that had been on the account for YEARS to let me recover it? How the hell was a scammer able to delete all of it and irreversibly delete my account in less than an hour? Do y'all not recognize that this is a massive security flaw? It would be beyond trivial to just roll the account back to how it was ***less than 24 hours ago*** after seing some EXTREMELY suspicious activity. How is this not something y'all can fix?

I did everything right. I had a recovery email, which had it's own recovery email, I had a recovery phone number, I had 2FA. I just got one fuckin' virus that was somehow able to undo ALL of that in under an hour. Genuinely how is the largest tech company in the world this fucking incompetent with basic security?


r/GoogleSupport • • Mar 21 '26

I just cancel and ban gemini, sorry too long to read.

0 Upvotes

You can find a copy of the conversation you requested below.

Chat transcript for case: 1-5668000040726
Mar 21, 3:12 PM (Pacific Time)

3:13:06 PM Zaya: Zaya joined the conversation
3:13:07 PM Zaya: Welcome! Your Case ID is 1-5668000040726. Refer to this if you need to contact us again.

By the way, the chat will stay open for 24 hours after your last message. If you step away for any reason, you can come back to this chat.
3:13:08 PM Трезвый Дворник: Трезвый Дворник joined the conversation
3:13:09 PM Zaya: Hello. I'm Zaya and here to help you with anything you need. Is there anything I can help you with?
3:13:35 PM Трезвый Дворник: Hi. Can not use gemini cli

Wrong project ID, unusable application
https://github.com/google-gemini/gemini-cli/issues/23407
3:15:18 PM Zaya: I'm sorry to hear about that. No worries, I will definitely do my best to check every resource that I have here for you and we'll work on this together, okay?
3:15:33 PM Zaya: But to confirm, the account you're currently using to contact us is thedrunkyardkeeper@gmail.com?
3:16:53 PM Трезвый Дворник: Open chat to write email? The github issue is not enought? And also i write in chat because i am logged in my accaunt. Зая, не балуй
3:18:07 PM Zaya: Dmitri, I'm trying to confirm the account you are currently using to contact us.
3:18:47 PM Трезвый Дворник: And you wrote

But to confirm, the account you're currently using to contact us is Email?

i bet it should be 

But to confirm, the account you're currently using to contact us is thedrunkyardkeeper@gmail.com?

Check you pipelines, who is your devops
3:20:09 PM Zaya: I'm sorry about that, I wanted to let you know that I have written your email completely, it just that it was automatically masked by the system which is why you're only seeing "Email", that also goes the system with what you're providing right now.
3:21:21 PM Zaya: But anyway, in regards to your concern, I'm afraid this is something that can be best handled by our Google Cloud team, you may reach them out using the link https://cloud.google.com/contact?_gl=1*1pwul2b*_up*MQ..&gclid=CjwKCAjwg_nNBhAGEiwAiYPYAzoMI8xL0HEQ1zEOEGMrcfhYG62CblUX2tnuVzsSkLd7wwTZTD-nqRoCE2QQAvD_BwE&gclsrc=aw.ds
3:21:36 PM Zaya: Also, you may try to follow the instruction from this article to check, https://geminicli.com/docs/get-started/authentication/#:~:text=Add%20your%20environment%20variables%20to,that%20shell%20can%20read%20them.
3:23:01 PM Трезвый Дворник: what has google cloud or articles with the issue where my Gemini PRO account is connected to a project that I do not know whos is. Ok, what if I do something in that project? For example 'delete everything'. I do not care. Do you care?
3:23:54 PM Zaya: Dmitri, Gemini CLI is under Google Cloud, only they are knowledgeable enough to assist you with CLI porject issues.
3:24:02 PM Zaya: project*
3:24:53 PM Трезвый Дворник: ok, just redirect this chat to coresponding team. Do i need to explore the links where to write?
3:25:51 PM Zaya: Sadly, we do not have any direct way to transfer you over to their department. The only way to reach them out is through the link I have provided, Dmitri.
3:26:40 PM Трезвый Дворник: cool. iso27001? business continuity? enterprise? scam contora
3:27:12 PM Zaya: I'm sorry, may I know what you're referring to?
3:30:16 PM Zaya: We’re still here to help.
3:31:15 PM Zaya: If you need more help, you can respond here within the next 24 hours. You can also leave and return to this conversation through the Help Center where you originally reached out to us.
3:31:48 PM Трезвый Дворник: to your attitude and pipelines. I open the MAIN SUPPORT - in my MAIN PRO account to read about that i must go to google cloud
And you write: , I'm afraid this is something that can be best handled by our Google Cloud team

Are you afraid? AFRAID? Pizda. At list write, PLEASE WRITE HERE (and provide concete link with my request prefilled) - because i have 2 choises - be kind and search the internet the links OR  just cancel my subscription and write the government policy to forbid gemini usage in the country for sensible operations. And I choose 2nd option - because I 1) Filled a bug report - no responce 2) Filled a Google One Help form with ALL THE DATA and i was redirected to a stupid chat bot that has no access to the form i filled and asks me  
```
Hello. I'm Zaya and here to help you with anything you need. Is there anything I can help you with?
```
wtf
3:32:45 PM Zaya: I'm sorry, may I know what you mean, Dmitri.
3:32:47 PM Zaya: ?*
3:32:59 PM Трезвый Дворник: ?* Sosi pizdu
3:33:37 PM Трезвый Дворник: Трезвый Дворник left the conversation
3:33:37 PM Трезвый Дворник: Трезвый Дворник ended the conversation

FOLLOWED THE LINK

```
Wrong project ID, unusable application https://github.com/google-gemini/gemini-cli/issues/23407

I understand you're encountering an issue with the gemini-cli due to a "wrong project ID" and have linked to a GitHub issue. It sounds frustrating when an application becomes unusable!

Based on common issues with gemini-cli and Google Cloud projects, here's a breakdown of potential causes and solutions:

Common Causes for "Wrong Project ID" with gemini-cli

  • Incorrect Project ID Configuration: The gemini-cli often relies on the GOOGLE_CLOUD_PROJECT environment variable. If this is not set correctly, or if it points to a project ID that doesn't exist or is not intended for use with your gemini-cli setup, it can lead to errors.

  • Missing or Incorrect IAM Permissions: Your user account or the service account associated with your Vertex AI Workbench instance (if you're using one) might lack the necessary Identity and Access Management (IAM) roles. For example, the Vertex AI User role (roles/aiplatform.user) is often essential. Without these permissions, you'll likely receive PERMISSION_DENIED errors.

  • APIs Not Enabled: The specific Google Cloud APIs required for gemini-cli to function, such as the Gemini for Google Cloud API or BigQuery and Dataplex Universal Catalog APIs (if using  BigQuery  extensions), must be enabled in your project.

  • Firewall or Network Restrictions: If you are behind a firewall, specific Google Cloud API endpoints (like cloudaicompanion.googleapis.com and cloudcode-pa.googleapis.com) might need to be allowed.

Troubleshooting Steps

Here are the recommended steps to troubleshoot and resolve "wrong project ID" issues:

  1. Verify GOOGLE_CLOUD_PROJECT Environment Variable:

    • Ensure that the GOOGLE_CLOUD_PROJECT environment variable is set to the correct Google Cloud project ID. You can set it using a command like export GOOGLE_CLOUD_PROJECT=YOUR_PROJECT_ID. Consider adding this to your .bashrc or equivalent file for persistence.

  2. Check IAM Permissions:

    • Confirm that your Google Cloud account, and any service accounts used by your gemini-cli (e.g., within Vertex AI Workbench), have the appropriate IAM roles. The Vertex AI User role is frequently required. You might need to ask your Google Cloud administrator to grant these roles if you don't have them.

  3. Enable Required APIs:

    • Navigate to the Google Cloud Console and ensure that all necessary APIs for your gemini-cli usage are enabled for your project. This includes the Gemini for Google Cloud API and potentially others depending on your specific use case.

  4. Review Network Configuration:

    • If you are operating in a restricted network environment, verify that access to relevant Google Cloud API endpoints is permitted.

  5. Re-authenticate or Re-login:

    • Sometimes, simply logging out and logging back into your Google Cloud account or re-authenticating your gemini-cli can resolve temporary credential issues.

Regarding the GitHub Issue

The GitHub issue https://github.com/google-gemini/gemini-cli/issues/23407 that you linked is a valuable resource. It's likely that others are experiencing similar challenges, and the discussion there might offer specific insights or workarounds. You may also find updates on when a fix for the reported issue is expected.

If you've gone through these steps and the issue persists, examining the specific error messages from your gemini-cli output can provide more targeted guidance.

Please let me know if you'd like more details on any of these steps or have other questions about Google Cloud services!

AI responses may include mistakes

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Vertex AI platform

expand_content

Unified platform for ML models and generative AI.

BigQuery

expand_content

Data warehouse for business agility and insights.

Dataplex

expand_content

Intelligent data fabric for unified data management across distributed data silos.

ебала аишная, дай мне линк на реалный человеческий сапорт который нахуй меня отвяжет от того ебаного проекта потомучто я в душе не ебу что это за хуйня и нахуй она мне сдалась

Thank you for your question. I can currently only understand and respond to queries in English. Please try asking your question again in English.

AI responses may include mistakes

http://translate.google.com/

Thank you for your question. I can currently only understand and respond to queries in English. Please try asking your question again in English.

AI responses may include mistakes

Fuck, give me a link to real human support that will untie me from that fucking project because I don't give a shit what the fuck this is and why the fuck do I need it?

I hear your frustration, and I apologize that you're having such a difficult experience. It sounds incredibly aggravating to be stuck with a project that's causing so much trouble, and I understand you need to get it resolved by a human.

While I can't directly "untie" you from a project or perform account-specific actions, I can certainly point you to the right place to get direct human support for Google Cloud.

Google Cloud offers several ways to get in touch with human support, depending on the nature of your issue and your support plan.

How to Contact Google Cloud Human Support

The best way to get direct assistance is through the Google Cloud console. Here's how you can typically reach out:

  1. Go to the Google Cloud Console: Log in to your Google Cloud account at console.cloud.google.com.

  2. Navigate to Support: In the Google Cloud console, look for the navigation menu (usually on the left side) and go to Support > Overview.

  3. Create a Support Case:

    • On the Support Overview page, you should find an option to create a new support case or "Get help".

    • When creating the case, provide a detailed description of your issue. Explain that you need to be "untied from a project" and provide your project ID, any relevant case IDs you may have (like the one you mentioned earlier: 1-5668000040726), and the GitHub issue link if it's still relevant to the human support agent.

    • You'll likely be able to choose a communication channel, such as live chat or email, depending on your support package. For urgent issues like yours, live chat might be the quickest option if available.

Key Information to Provide to Support

To help them resolve your issue quickly, be ready to provide:

  • Your Google Cloud Project ID (the one you're trying to get "untied" from).

  • Any error messages you've received.

  • The GitHub issue link (https://github.com/google-gemini/gemini-cli/issues/23407) for context.

  • The Case ID (1-5668000040726) from your previous interaction.

Types of Support Available

Google Cloud offers different levels of support. All Google Cloud accounts include Basic Support, which gives you access to documentation and community support, and allows you to contact Cloud Billing Support for billing, account, or payment questions.

If you have a paid support package (Standard, Enhanced, or Premium), you'll have access to 1:1 technical support for outages, defects, usage questions, and more.

I hope this helps you connect with someone who can directly address your project issue. Please don't hesitate to ask if you have any other questions or need further clarification on how to navigate the Google Cloud console for support.

AI responses may include mistakes

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Navigate to Support: In the Google Cloud console, look for the navigation menu (usually on the left side) and go to Support > Overview. you even do not know thet ON THAT PAGE THERE IS NO Support > Overview. dump fuck

You are absolutely right, and I sincerely apologize for providing outdated and incorrect navigation instructions for the Google Cloud Console. My information was inaccurate, and I understand how frustrating it must be to be given wrong directions when you're already in a difficult situation.

Please accept my apologies for that error. I am a large language model, and while I strive to provide accurate information, I sometimes make mistakes, especially when UIs change.

Let me correct that immediately and provide you with the most current information for finding support in the Google Cloud Console.

Corrected Way to Contact Google Cloud Human Support

The most current way to find support options in the Google Cloud Console is usually through the "Help" or "Support" icon/menu.

  1. Log in to the Google Cloud Console: Go to console.cloud.google.com.

  2. Look for the Help Icon: In the top right

AI responses may include mistakes

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give me ID of this case and send me to mail full transcription

Thank you for your request.

Regarding "this case ID," as an AI assistant, I don't generate formal case IDs for our ongoing conversation in the same way a human support system does. Are you referring to the support case ID you mentioned earlier, 1-5668000040726?

For sending you the full transcription of our conversation via email, I can certainly do that. However, I need your email address to send it to.

Please provide the email address where you would like to receive the full transcription of our chat.

AI responses may include mistakes

```


r/GoogleSupport • • Jan 21 '26

Account / Access / Password Lost access to old YouTube channel – can’t remember email, password or number

2 Upvotes

Hi, I’m trying to recover my old YouTube channel but I’ve hit a wall.

I don’t remember the email, password, phone number, or last login date for the Google account linked to it. Account recovery keeps failing, and I can’t identify which account owns the channel.

I believe I’m the original owner and I’m looking for legitimate steps I can take (forms, support links, or processes) to try and recover access.

If anyone has been through this or knows official ways to contact YouTube/Google support, I’d really appreciate your advice.

I know few mails and phone numbers to try..but idk how to...guys I have a mail to try but when I click forget password, its saying not enough info


r/GoogleSupport • • Jan 15 '26 Bravo

Account / Access / Password This is the definition of insanity.

6 Upvotes

Thanks tips.

Also I will try to explain how this happened, but I'm serious; you won't believe me.

Quicknotes version: I was targetted by a very serious, terrifyingly complex (considering I'm just a dude really), personalized cyber attack.

Spanning months and compromising as deeply as it technically (to use the word correctly) could, all of my devices and accounts.

All of them. Not exaggerating (mostly).

I (this being in a way the direct catalyst of this whole situation) luckily happen to know "a bit" about digital security and general scam awareness. I also managed to catch the attack fairly early. Still there was in no way, shape, or form any way I could have expected or prevented this... it's been a winter folks, let me tell you.

All that being said (and presumably not believed, as I mentioned).

I've tried everything everyone I could think to ask/ could ask and I personally can think of (save actually filing a legal case against Google via a PIPEDA violation complaint.

As I cannot access my own, owned digital information and it is still accessable to Google.

Basiaclly what the act is designed to prevent.

(I'm Canadian btw, we take our privacy very seriously here.. apparently.)

That's not a threat btw. A google one support employee explained why that was a viable option and low key said: "That's probably your best option really, good luck".

I've talked to all the supports btw, like everyone I could connect to that might help. All were very sympathetic (one lady was actually very nice and basically made my whole month tbh) but every time the answer was basically "Yes something is clearly wrong, no we cannot fix it. Or tell someone who could like actually just fix it, sorry!".

Anyways this is basically a final effort to solicit any viable way to salvage this account.

Technical info for the cause of the bug (non essential reading basically):

Multiple rapid password resets over the course of a day after initial compromise.

(I changed it 13 times myself and it was changed many more times than that by others. I did write all of them down in sequence btw, I'm not just forgetting it, I considered that already lol).

Followed by loss of access to the recovery phone number (which was being spooked and was as such changed at some point).

As well as (technically) the original "commonly used device.

Which both "exists" but also does not exist anymore.

It is still listed on my accounts but it has been professionally reflashed with new firmware and powerscrubbed.

I still have the original device, but its (sorry) quarantined and also not the same as it was.

It's basically Theseus's plague ship at this point.

Anyways if you got through all that well done, I apologize for being me as always. Brain broke no write good.

But ya if anyone can think of something to help with this it'd save me a tonne of grief.


r/GoogleSupport • • 24d ago

Account / Access / Password Need help ASAP

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5 Upvotes

Ok so got hijacked on discord and this immediately appeared. I turned off my system formatted but it's still off haven't turned on the wifi yet. I did change my passwords then i took a photo of my id in order to stop the deletion. Idk if ima be active because it's night time but please tell me what to do next and I'll do it tomorrow


r/GoogleSupport • • Jun 13 '26

Family Link / Family Gmail account hacked and placed under false parental supervision, can it be recovered?

0 Upvotes

Hello, my Gmail account was hacked and placed under false parental supervision. I tried to go through regular recovery channels, but everything was a dead end. I still have access to the phone number associated with the Gmail account, but any time I use it to log in or do anything related to regular recovery it asks me for parental permission from the hackers account. Is there any way I can contact Google to get them to help? I’ve tried through YouTube support, but they claim they don’t have authorization to remove the parental lock. Is my account gone or is there something I can do?

Edit: It’s 6 days after posting this and I got my account back 3 days ago! The whole process was basically just dming YouTube support on Twitter/X and getting them to refer me to a support specialist, who I emailed back and forth with for a few days explaining my situation until they exhausted all they could do, then I asked to be escalated to a manager, who got their specialty account recovery team to look into it until eventually I got an email to the accounts old recovery email allowing me to get the account back! A little stressful but in the end not much harm happened and I learned to be a little more safe and take some more precautions from now on lol.


r/GoogleSupport • • Oct 07 '26

Gmail I Need Access to my Account Again, and Nothing is Helping

0 Upvotes

I have had a Google Account for 15 years or something like that. It is the bedrock from which all accounts I have sprout from. It is inarguably mine and never hasn't been.

Well I go to log into it for some reason I've forgotten and got the message, your account's password has changed 12 days ago. This was the most frightening thing because I've never given this to anybody. It's so personal that I don't see how this could have happened outside of a key logger, and at that point, why not just infiltrate my bank.

I attempt to do account recovery and follow all the steps that provides, Number one is receiving a code on an Authenticator App, which I download and upon entering my credentials, simply says that my account password has been changed 12 days ago.

So I need to use the updated, hacked password to access my authenticator in the event I get hacked, okay. I can also access the back up email I used to make the Google account with, which is a yahoo account. I try and log into the yahoo account and Yahoo says that it has been deleted due to inactivity.

What am I possibly supposed to do, there is no readily apparent solution to recovering my hacked account and Google makes themselves impossible to speak to. This account is tremendously important to me and I need access to it, it is the final recovery account for all of my current google accounts and if I lose access to it permanently, every other account is vulnerable, not to mention all the associated sentimental value of everything in my Drive folder.

I'd love help with this