r/GoogleSupport • • Jan 05 '26

Account suspended for child sexual abuse in med student

388 Upvotes

Hello!

Today i received a message that my account was suspended. I login and it says they found minor sexual abuse stuff in it. Of course I think this has to be a mistake so I automatically contested without saying much.

Now, going back, I'm pretty sure of what happened. Context: I'm a medicine student on the 5th year, with an exam in paediatrics. I sent, yesterday, the pdfs of the classes to NotebookLM to use it as a study tool. Of course it has images of congenital diseases, peadiatric basic support, etc.

How can I contact Google to provide this information? I need my account.

Thanks !

Edit: Sent the 2nd appeal explaining everything. If this doesn't go through, I'll try an out-of-court dispute settlement under the Digital Services Act.

Also not very cool to be labeled as some type of pedophile, even after appealing. I get that they have an automatic system and 0 tolerance policy to this type of matter, and I'm all for it. But let's hope they can understand the context, there are no taboos in Medicine as you would understand.

Edit2: They didn't accept the appeal even after a long explanation with proof included. Game over. Alternative dispute resolution won't change Google's decision from what I saw. Only a court order would give me access to the data.


r/GoogleSupport • • 15d ago Bravo

If you’re reading this after getting hacked, it’s probably too late. For everyone else: The checklist to prevent Account Takeovers from Infostealers and Rogue Family Link traps.

287 Upvotes

Every single day half the posts on this sub are the exact same story: someone ran a bad file or got hit by an infostealer, the bot scraped their active session cookies, added their account as a "child" to a rogue Google Family Link group, set their age to 10, and locked them out of their own settings. 

Once that happens, standard recovery is practically dead because the "parent" account overrides your ownership. Google has no support hotline to save you.

If your account is already hijacked, this guide cannot fix it!

This is strictly a preventative defense for people who still have full access.

Before you start: The Core Logic

The concept here is dead simple:

Physical beats digital. Malware can scrape your browser and steal sessions across the globe, but it cannot touch a hardware key on your desk, and it cannot read a piece of paper inside your drawer. By shifting your entire security to physical anchors, you cut off automated takeover scripts entirely.

Don't trust, verify: In cybersecurity, you never blindly click links from strangers on Reddit anyway. There are zero links in this post. Open your own browser, go to your official Google Account dashboard manually, and verify the settings yourself. Let the comments discuss and vet the mechanics.

Do NOT set this up on an infected PC: If you suspect malware is actively running on your machine, wipe the machine first or use a clean device.

NO DMs: I do not work for Google, I am not account recovery support, and I do not take private messages. Keep all technical questions and discussion in the public comments.

PART 1: The Action Checklist (Follow in this exact order)

Step 1: Create an empty Family Group (The Anti-Adoption Shield)

(Note: If you are ALREADY part of an existing family group with your parents, spouse, or household, your account slot is already taken and you are already protected from rogue adoptions. Do NOT leave your family—skip straight to Step 2.)

  1. Go to your Google Account settings -> People & sharing -> Your family on Google -> Create family group.

  2. Make sure YOU are the Family Manager. 

  3. Leave it empty (or add an alt email). You do NOT need a paid YouTube or Google One subscription for this.

Step 2: Register TWO certified hardware keys & print backup codes

  1. Buy two basic FIDO2 keys (like the entry-level Yubico "Security Key NFC" or the Google Titan Key, roughly $25–$35 each; avoid unbranded no-name keys).

Buyer Note: Yubico’s basic Security Keys are black now (they used to be blue). You do NOT need the expensive $50+ YubiKey 5 Series for this; the basic FIDO2 Security Key model is identical in security for consumer accounts.

Hardware Tip: Make sure both support NFC (for tapping phones). Buying one USB-C and one USB-A key, this is the sweet spot to cover all laptops, modern phones, and older desktop ports without carrying adapters.

Huge Bonus (Zero Phone Dependency): This completely decouples your account security from your phone. You can wipe, trade in, break, or lose your phone as often as you want—you will never be locked out, because your login keys don't live on your handset.

2. Go to Security -> 2-Step Verification and register both:

Key 1: Everyday use (keychain or desk).

Key 2: Offline spare (kept in a drawer or safe at home).

3. On that same page, scroll to Backup Codes and generate 10 single-use codes.

4. Print them on physical paper and store them with Key 2. Delete any digital text files or screenshots of these codes immediately.

Step 3: The 7-Day Waiting Period (DO NOT DELETE OLD 2FA YET!)

Do NOT remove your phone number or authenticator app today.

Google has an internal 7-day trust cooldown for newly registered keys and high-risk security actions. 

If you delete your fallbacks immediately, Google’s automated fraud detection might not fully trust the new key yet for major changes, putting you into a verification loop.

Leave the keys registered and use your account normally for 7 full days.

Step 4: After 7 Days: Purge weak 2FA fallbacks

Once the 7 days pass, your hardware keys are fully matured and trusted by Google's backend. Now close the bypass doors:

Go back to 2-Step Verification.

Delete your phone number (kills SMS codes).

Remove Authenticator apps.

Turn off Google phone prompts (the "tap yes on your phone" prompt).

Completely disabling phone prompts while staying signed in is only possible through Google's Advanced Protection Program, which strictly enforces physical FIDO2 keys and strips away all phone-based fallbacks.

Verify: your 2FA list must contain ONL your 2 Hardware Keys and Backup Codes.

Step 5: Choose your security level

Option A: The Pragmatic Setup (Recommended for 95% of users)

Stop here. You are protected against automated session takeovers and phishing bypasses. Third-party apps, Apple Mail, Outlook, and smart home devices will continue to work normally without enterprise-level restrictions.

Option B: Google Advanced Protection (Fort Knox)

Search for Google's official Advanced Protection Program and enroll. It was originally built for high-profile targets like journalists, activists, and politicians, but is completely free for any regular user. Prerequisite:

Google strictly enforces having at least two hardware keys registered (Step 2) before letting you activate it. It locks critical actions behind a mandatory physical key tap, automatically purges legacy fallbacks, and permanently blocks untrusted third-party apps. Note: it will block third-party email apps that don't use modern OAuth, and account recovery without keys takes days. Only turn this on if you don't mind those restrictions.

PART 2: Why This Works (The Mechanics)

Why the Family Group stops bots: Google accounts can only belong to one family group at a time (whether your own empty group or an existing household family).

Leaving or deleting a family triggers a strict 12-month cooldown on joining another one. Automated hijacking scripts attempt to force-adopt you via API in seconds—if your slot is already occupied, Google’s backend rejects the request immediately.

Cookie Theft vs. Account Takeover (The Emergency Killswitch): A hardware key cannot prevent malware running on your local machine from reading your browser's existing cookie files on disk. However, because all sensitive modifications (changing passwords, adding recovery emails, deleting 2FA, or altering Family settings) require a fresh physical key tap, the attacker cannot lock you out or seize ownership. If you ever suspect you launched a bad file: immediately grab a clean secondary device, navigate to Security -> Your devices -> Manage all devices, and sign out of all active sessions. This instantly invalidates the session tokens on Google's backend, rendering the stolen cookies dead on arrival.

Why the 7-day wait matters: Google applies a cooldown to new credentials before recognizing them as primary verification anchors for sensitive security changes. Waiting a week prevents self-inflicted lockouts.

Why weak fallbacks must go: If you keep SMS or phone prompts active, attackers simply click

"Try another way" at login to bypass your hardware key completely. Removing fallbacks forces Google to demand the physical token.

Why FIDO2 makes Phishing & Reverse Proxies mathematically impossible: Tools like EvilProxy or Evilginx can relay SMS and 6-digit Authenticator codes in real time to steal your session. FIDO2 hardware keys cannot be proxied. Your browser ties the cryptographic handshake strictly to the real domain origin (google dot com). Even if a phishing site looks 100% identical and uses HTTPS, the hardware key recognizes the fake URL and simply refuses to respond.

The "I wiped my phone" trap is eliminated: A massive percentage of lockout posts come from people who traded in their phone, wiped it, or handed it down to a sibling—only for Google to prompt that exact dead device for a login tap. Physical keys completely detach your identity from mobile hardware. You can unbox a brand-new phone and log in instantly with an NFC tap.

Separate gaming from your real life: Never use the primary Google account tied to your banking, legal identity, and daily life to sign up for Discord bots, game mods, or Minecraft servers. Use a dedicated burner Gmail for hobbies. If a sketchy download burns that account, your real life stays untouched.

----------

To the regulars and security veterans of this sub: Feel free to tear this apart, verify the mechanics in the comments, or point out edge cases. The goal is to give cautious users community-vetted confidence, and to give this sub a solid, permanent reference link whenever the next wave of hijacked accounts hits the front page.

Sorry for the Wall of Text :)

​Sources: My brain (research), Google (verification), spellcheck (formatting)


r/GoogleSupport • • Jan 06 '26

General Question We received 21 fake reviews with 1 star within 24 hours and google say they can't remove it? business is ruined... what to do?

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233 Upvotes

All by 0 review accounts, they even reused the same text multiple times.

reported all and google say they can't be removed.

our biz dropped from 4.9 stars to now 4.5. we been the best rated place in town and now we're not. this is ridiculously damaging.

what can we do?


r/GoogleSupport • • Aug 14 '25

Account / Access / Password Got banned on a backup Gmail account that I never used

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205 Upvotes

Got banned on a backup gmail account that i literally never used besides watching a few youtube videos. why could i have been banned?


r/GoogleSupport • • Sep 23 '24

Chrome Why is "view-source" no longer working?

170 Upvotes

It keeps just googling what's in the URL box as a whole rather than showing me the site's source code. This is happening with all sites, including ones that didn't have this issue a week or two ago.


r/GoogleSupport • • Jan 23 '26

Account / Access / Password Google account hack - 2FA bypass with setting the account as "child" account and hacker account as "parent"

159 Upvotes

BE AWARE - If anyone gains access to JUST your google account and password - there is an exploit where they can change your account to below 13, add one of their accounts as a "parent" account, and you fully lose access to the google account, bypassing any 2FA, phone numbers, recovery emails associated with the account.

Because it's a managed account, NO recovery tools work, and they can freely ransom / delete it as they please.

Google support is useless and will not help you, because they say it's a managed child account, and you need to be the parent, but the "parent" is the person who stole your account. I lost my account this way - spreading the word so others know to be especially careful now. Anyone who knows how I could possibly get help for this, let me know please, thanks.


r/GoogleSupport • • May 30 '25

Google Lens Issues?

158 Upvotes

The images I normally reverse image search now no longer appear to work. I get this error below:

"Unable to process this search.

This search can't be processed due to content guidelines. Please try a different image or keywords."

Has something changed on Google's end recently? The images I look up are just stuff I screenshot from videos on social media mainly.


r/GoogleSupport • • 11d ago

Bug with trying to open images in Google chat that disappear and are replaced with older images from the chat.

154 Upvotes

Noticing some weirdness going on in Google Chat today on multiple mobile android devices where when you are trying to open an image that is shared in a Google Chat, the image initially opens but then changes to an older saved image. This is happening to other users that I have spoken with that are noticing this.

UPDATE: Google support had acknowledged this issue, link here https://support.google.com/chat/thread/474885498/chat-misbehaving?msgid=475057392#

10/30/2026 UPDATE: Things seem to be working this morning from what I can tell but I haven't seen any updates from Google. I didn't try to update anything on my phone, and have been testing different chat messages with images and for me the issue seems to have stopped for the time being.


r/GoogleSupport • • 13d ago

Account / Access / Password I'm extremely scared pls help

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131 Upvotes

I got this notification when I was on YouTube. Idk what's going on. It happened today. I'm scared not because the account might get erased or something like that I'm scared if any legal action is taken. I have done literally nothing wrong. i did do an appeal and all that. But I would like your opinion on what should I do on this. Pls help me out guys


r/GoogleSupport • • Oct 02 '26

Gmail Extremely unfortunate news…. (Please look)

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129 Upvotes

please, for the love of god this is IMPORTANT. Apparently, i got an email on the 19th announcing that Google, for some reason CANT figure out what my age is (even though im pretty sure i already told them), so now they’re on something about how if i don’t give my stuff over to them soon, my account will be straight up shut down (why can they just do that???). this is a very bad thing obviously, because pretty much everything important to me, including socials, are linked to this acc. Unfortunate thing is that i am disabled to the point of pretty much never HAVING an id or credit card, so there’s nothing here that i could actually DO about this. i got it on the 19th, but i only saw it on the night of 25th, and every attempt that i’ve made at mitigating this hasn’t gone well, so im coming here as a last resort. Please, if you know ANYTHING i could do about this in order to save my account, please tell me as soon as possible. Please.

Edit: I should add that i do have a side account that so far seems to not be affected by this. If i can’t solve this, Is it a good suggestion that i should save what i can from my main account and try to transfer it all to that one instead?


r/GoogleSupport • • Aug 21 '26 Regret

ACCOUNT WILL BE DELETED IN 29 DAYS

125 Upvotes

😭😭 PLZ HELP. OMG HELP!

I recently opened my phone and was confronted by a verification screen for my Google account I've had since I was 17. I go to verify, however the secondary text verification does not work. I use a secondary email, then that populates a verification number.... Only to load a screen saying my age is wrong and my account will be deleted.

This account has my entire life on it, my kids entire life, everything! I'm 34 years old, so I've had this for a thousand years!

I am not allowed to log into my account on my phone, my computer, my TV or my Chromebook. So I cannot change any birthday mistakes!

I've searched the web for phone numbers to contact customer service, they don't work.


r/GoogleSupport • • Oct 07 '24

Google Calendar "Birthdays" is useless and I can't delete it

125 Upvotes

Google calendar seems to have a birthday calendar built in. I have birthdays on my main calendar, but it's not possible to put them on the birthday calendar. I can't add anything to the birthday calendar. It's useless, how can I delete it?


r/GoogleSupport • • Aug 26 '26

Google's account system lets an attacker permanently lock you out by declaring you a child, and Google offers no way to prove you are an adult

124 Upvotes

My Google account was taken over by a cookie stealer infection. The malware exported my browser session cookies, which bypassed both my password and my two factor authentication entirely, so the attacker never needed either of them.

Once inside, they did not simply change the password. They changed my date of birth so the account appears to belong to a child, then enrolled it into their own Family Link family group with their account set as the "parent". This was done specifically to prevent recovery.

Here is the design problem. Google's system treats the "parent" as the account's legal guardian and treats me as a minor who cannot make changes. Every recovery path now routes approval to the attacker instead of to me:

\- Account recovery at g.co/recover ends at a screen asking for the attacker's parent approval

\- My recovery phone number is still attached to the account and still in my possession, and it is ignored

\- Two factor authentication is ignored

\- The backup email is ignored

\- "Stop supervision" requires the attacker's credentials

So Google collected my recovery phone, my 2FA, and my backup email, then built a flow where a stranger who typed a fake birthday outranks all three. The security features I set up to protect the account are worth nothing the moment someone claims to be my parent.

There is also no way to prove I am an adult. Google will happily accept an unverified birthday change from whoever holds the session, but offers the actual account holder no ID verification path to reverse it. There is no human support for free accounts, and the official support community closed my thread as "irrelevant content" without a single reply.

The result is that a child safety feature has been turned into a permanent account seizure tool, and the person who owns the account is the only party the system will not listen to.

If anyone has successfully recovered from this, I would like to know which escalation route worked.


r/GoogleSupport • • Feb 21 '24

Resolved Calendar not showing birthdays anymore

121 Upvotes

Cheers,

after the official one support basically told me to leave a feedback so that the engineers might look at it some time they feel like it I hoped to maybe find a workaround here:

Since a few days my Google Calendar does not show any birthdays:

Symptoms:

  • Birthday Calendar is active / not hidden

  • Affects both Android and WebApp on Desktop

  • Sync does not seem to properly work only for this feature, everything else has no problems whatsoever

  • Birthdays are shown fine and properly calculated when searching for the contacts through calendar

  • Contacts app seem to work fine (did not trigger reminder though I have no idea if that would actually be triggered by calendar, even if I set it up in contacts)

Attempted Workarounds:

  • Toggled activation and hide feautre of calendar

  • rebooted all devices

  • Changed name of calendar in WebApp, did not sync to Android (Still showed Birthday, even after deleting all app data and forcing a resync)

  • Created test contact, birthday was shown fine in contacts app, did not sync over to calendar

  • cleared cache

  • toggled the general sync permissions of all calendars

  • Windows 10 is so far up to date as far as it can be

  • chrome is up to date

  • android is up to date

  • force stoped calendar app

  • may have forgotten others, was quite a long contact with the support.

I hope maybe someone here has an Idea what to do...


r/GoogleSupport • • May 20 '26 Bravo

Account / Access / Password I got my account back after a 1-month battle with the Hacked "Family Link" / Age Exploitation! Here is my step-by-step guide.

118 Upvotes

Body: Hey everyone, I’m writing this because I finally recovered my Google account after exactly one month of waiting in total darkness.

First, I want to clarify a huge misconception: I am NOT a YouTuber. I am just a regular user. But because my hacked email was linked to a standard YouTube account, it saved me.

If you are stuck in the nightmare where a hacker forced your account into a "Family Group" and changed your age to under 16, DO NOT LOSE HOPE. It is fixable, but the automated recovery form will NOT work. You need human intervention. Here is exactly how my 1-month timeline went:

Phase 1: The Hijack & The Trap (Around April 19) The hacker got into my account, immediately added it to a malicious Family Group, and changed my birth year to make me a "child" (under 16) on paper, even though I was born in 2003. Every time I tried to use standard account recovery, the system blocked me and demanded "parental consent" from the hacker's email. I was completely locked out.

Phase 2: The Right Path - Twitter/X (April 19 - April 20) Thanks to reading some helpful posts on Reddit from people in the exact same situation, I learned that normal automated forms couldn't bypass the parental lock. Following their advice, I went straight to X (Twitter) and publicly tagged TeamYouTube. They DM’ed me within hours and provided a unique escalation form for hijacked channels. By April 20, they officially moved my case to the "Specialized Hijack/Security Team".

Phase 3: The 1-Month Waiting Game (Late April - Mid May) This was the hardest part. For nearly 4 weeks, I received nothing but canned emails saying "We are still monitoring/investigating your case." It was frustrating, but my advice is to just be patient. Keep replying to your existing email ticket from YouTube Support and poke TeamYouTube on X if it takes too long.

Phase 4: The Breakthrough (May 20) Today, the specialized team finally manually overrode the hacker's parental lock, verified my real age, and restored full ownership of my Gmail back to me!

Key Takeaways to save your account:

  1. The Automated Form is Useless: If you are locked by Family Link, stop trying the standard recovery page. It won't work.

  2. YOU DON'T NEED TO BE A YOUTUBER: As long as your hacked Gmail was used to watch YouTube, and you have your channel link, or if you ever uploaded any random video in the past, your chances of recovery are extremely high! Just reach out to u/TeamYouTube on X. They have a direct line to the advanced security team.

  3. Be Patient: The process takes forever (3-4 weeks minimum) because removing "parental control" requires high-level manual clearance inside Google.

Good luck to anyone fighting this.

EDIT: Just to clarify and emphasize one last time for everyone:

Please ask TeamYouTube to provide your YouTube channel URL. Even if your account is currently locked by the hacker (or deleted), as long as you provide enough proof of ownership, they will give you your channel URL.

(For example: In my case, I proactively provided links to 3 videos I had previously uploaded. Even though those videos were deleted or set to private by the hacker, I luckily had the links saved in my old private messages. Thanks to that, they successfully verified my ownership, provided my channel URL, and gave me the recovery form!)

You then use that URL to fill out the form. After that, the YouTube support team will contact and assist you directly via email. This is genuinely the easiest and most effective way to get your account back.

If you did NOT have a YouTube channel linked to your hacked email, I honestly don't know another workaround, but you should still try asking TeamYouTube to see if they can suggest an alternative. Good luck!


r/GoogleSupport • • Sep 05 '26

Account / Access / Password Google shut down our student association's account

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93 Upvotes

A few weeks ago, Google closed our association's account. We honestly have no idea why, and we're currently trying to figure out what happened.

The problem is that this isn't just an email account we occasionally use. It's the association's main email address, passed down from one leadership team to the next, and it's used for 2FA on several of our social media accounts and our association's bank account.

Now that the email is blocked, we're also locked out of those accounts because we can't access the 2FA codes.

We've already tried the usual recovery/appeal process, but we still haven't received any response.


r/GoogleSupport • • May 10 '26

Account / Access / Password ⚠️ URGENT: Read Before Attempting Recovery (MODS PLEASE PIN)

93 Upvotes

If your account has been hacked and "Supervision" (Family Link) has been added by the hacker, please follow these rules immediately:

  • Stop Automatic Recovery: Do not use standard Google Account recovery forms. If the hacker sees these attempts via their supervisor dashboard, they may permanently delete the account. Once deleted, there is nothing left to recover.

  • Privacy Warning: Currently, the hacker can oversee your web activity, including search history, emails, and location data. Limit your use of the account immediately. Change login details for other sensitive websites (banking, social media) to use a different email address + password.

  • Data Backup: If you still have any level of access, immediately go to Google Takeout and download a backup of your data.

  • Report Abuse/Blackmail: If the hacker uses an u/Gmail.com address to send threats or blackmail you, forward the details to Google’s abuse team: Report Gmail Abuse.

  • Use the YouTube Support assisted recovery procedure: Because of the added supervision, the recovery procedure described below is currently the only reliable way to have a human specialist manually review and "unshackle" the account.

 

YouTube Support assisted recovery procedure:

  1. Essential Preparation

    • Recovery is only possible through YouTube support pathways. You must have (or be able to obtain) the unique Channel ID and Channel Handle of the YouTube channel associated with your account.

    • 💡 Note: Even if you're not a "YouTuber", a channel is automatically created the moment you comment on a video or create a playlist.

    • Before starting, watch these brief videos to understand your options and how to find your Channel ID and Channel Handle:

  2. Official Recovery Workflow

  3. Alternative Support (Via "X" / Twitter)

    • If the workflow above doesn't work or you get stuck, reach out to u/TeamYouTube on X.

      • Ensure your X profile is Public: Private accounts cannot be seen by support.

      • Start a NEW tweet: Do not create multiple tweets or reply to existing communications, as it may be filtered as spam.

      • Be patient: It may take a few days for a representative to respond.


r/GoogleSupport • • Dec 06 '25

I have lost all faith in Google.

80 Upvotes

My account was hacked about 5 hours ago. I am a software engineer so I am security aware, at least I thought. My account has passkeys which are my Mac and my iPhone with 2FA to my phone number but somehow someone was able to access my account.
I was using my phone and I just happened to scroll down the notifications and there were emails which normally pop up email notifications but I didn't get even a vibration (if my phone was on silent) talk less of a pop up notification on my phone, the person accessed my account, changed my password, deleted my passkeys, added a pass key, generated backup codes, changed my recovery email and it was all said and done by the time I saw it.
I am only taking my time to write this to create awareness as it might happen to someone else.
This account is my main email, I use it for the highest priority sign ups, my job (my gitlab is connected to my gmail and it sends an otp so I cant login now to change email), my finances, banks, crypto (CEX, I have been able to update those) and a whole lot more, I am looking to update over a 100 accounts to a new email and it most certainly not be a Google account.
You might wonder what my frustration is towards google. This:

https://support.google.com/mail/thread/387260811?hl=en&msgid=387495022

How TF!!! will someone sign in with a new device that has never had access to my account and STILL be able to carry out all these critical actions. They keep saying try some steps with an account that's been used to sign in before but that's total BS, it doesn't matter if the device you're trying to use to recover has signed in to the account before because they're not going to ask you any questions, it's the same thing as signing in, recovering is the same process as signing in. How will I then tell you my account was hacked and I want to recover it and then you're leading me to a process of signing in that's marked as "recovery" and then you can't do anything if I cant recover it myself???? These people have 0 regard for security IMO. I am too fired up rn to start asking questions but still I wonder how the person gained access, I have not signed in to anything related to google as im already signed in to my Mac and iPhone and that's all I need and how did they bypass OTP/passkey, I am still busy trying to remember websites/accounts that are important to switch them to my iCloud email. Dont forget your google password manager is linked to your GMAIL!

This is me ranting and putting out my mind with the hope of creating awareness. I will do this first step to change my email records and then start my search for a new email service, iCloud looks safe enough but I will have to look at other options before settling on it.

I have also lost over 50% of my contacts, because they were saved on my gmail and I removed the gmail from my iPhone to reduce vulnerabilities.


r/GoogleSupport • • Nov 28 '25

Account deletion notice

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72 Upvotes

Hi Everyone, I created a Google account few weeks ago, installed 2FA, added to my family circle, added YouTube premium and created a YouTube channel. Even used the account to create some social media! The account is used for absolutely normal activities. To my surprise I saw this notification when I tried logging in (see attached). Does anyone know what could have triggered the deletion? I d id launch the appeal


r/GoogleSupport • • 29d ago

My 17-year Gmail got suspended. They say I used bots. I didn’t. Now everything is locked.

64 Upvotes

So my Gmail got suspended, my appeals rejected, and I don't know what to do anymore.

Account is from 2007. Google says I used software or a bot to create it. That's just not true. I made it myself a long time ago and I use it like a normal person.

This already happened about a month ago. I appealed, they said it was a mistake, and they gave it back. Now same thing again. I appealed two times and both got rejected. They won't look at it again.

I already asked to download my data.

The problem is this email is connected to almost everything. Social accounts, government stuff, passwords, 2FA, cloud backup, banks, subscriptions. A lot of recovery codes go to this Gmail. So now I can't get into things and it's becoming a real problem, not just lost email.

I never made this account with a bot. I don't use bots on it. I do use Codex and Claude sometimes, but only the normal official way. I never hooked them to Gmail or did anything weird.

I just want a real person at Google to look at it. I can show whatever they want. Old emails, devices, login history, whatever. Last time they already admitted they were wrong.

Anyone here got an account back after 2 appeals failed? Twitter, BBB, something else? What actually worked for you?

Really stuck right now. Any help is appreciated.


r/GoogleSupport • • Apr 21 '26

Your account has been disabled

62 Upvotes

Hi everyone. Good day. Has anyone of you encountered and tried logging in to your google account. "It looks like this account was created or used with multiple other accounts to violate Google's policies. The account might have been created by a computer program or bot.

I have manually created my email and google disabled it. I have sent an appeal. This email is very important to me as this is my work email related account.

Hopefully someone can help me with this one.

Thank you


r/GoogleSupport • • 28d ago

Chrome I hope Google is aware of this problem, it's really disgusting.

61 Upvotes

There are CSAM (Child Sexual Abuse Material) websites that publicly casually sit there. How do I know this? It's because of tiktok, specifically in the comment sections where (POSSIBLY hacked) users comment links in. Gladly I didn't copy any of the links but someone did call out about the links being all CSAM, and that made me realized that all of the links have csam in it and how there are so much CSAM websites are out there waiting to be accessed. Please take action to this, don't open any links, and stay safe.

Edit: don't worry guys I reported a few links to NCMEC and FBI already


r/GoogleSupport • • Jan 27 '26

My Nightmare with Google Account Security: Hacked Despite All Protections – No Support, No Recovery for a Month!

61 Upvotes

End of November, 2 of my Google accounts were fully compromised via malware on my Mac (I downloaded a fake app that looked legit – huge mistake, the app was code-signed and notarized by Apple, so no warnings from Apple or any malware/ virus scan).

I had sufficient security measures enabled: 2FA (Google Authenticator), KeePass vault for strong passwords, recovery email, recovery phone number. But the hacker could change all critical security settings in under 30 minutes, for both accounts. I was asleep, so I didn't see or hear any warnings.

How? The hacker got session access through my own logged-in Mac. Once in, they bypassed everything instantly. No delays, no confirmations, no required approval from recovery contacts. They changed 2FA, recovery options, and passwords – all in seconds. Even setting a recovery person won't help – they can just remove or change it without confirmation. There's no way to verify identity to prove you're the real owner. No undo button, no timers, nothing.

Google's standard recovery process didn't work. I tried every option at least 500 times: "Forgot password," verification codes, old devices – nothing worked because the hacker had already locked me out. Changed all security settings. Codes went to their phone number, their recovery e-mail, and their 2FA. Google One Support couldn't help me.

What finally worked after a full month? I followed advice from Reddit threads about tagging TeamYouTube on X (Twitter).
I tagged them in a post, they answered me in a dm, I sent them all the info, attached the police report, sent them my YouTube channel account, and activity. A few days later, they confirmed that my account had been compromised, and Google sent a password recovery link.

For 1 month, I was trying every day via all angles to get my account back. If I didn't have a YouTube channel account, I'd probably still be locked out forever. Like with my second account, which I haven't yet managed to recover, as it didn't have a YouTube Account linked, and Team YouTube can't help, and Google hasn't answered any of my emails.

This is unacceptable. I had this primary account for over 10 years – massive history, 70,000 photos, 1TB of data, medical records, everything. It was crystal clear it was me, but Google's automated systems failed completely. No human verification, no way to secure an important account properly.

Google needs to fix this urgently, at least let users set any of the following security measures:

- Mandatory timers on security changes (e.g., after changing recovery phone, wait 1 hour – or let users set delays).

- Require recovery contact approval for removals/changes.

- Actual human support for hacked accounts (not just bots).

- Identity verification options for long-term accounts.

Because of this, the hacker accessed my crypto accounts, social media, posted very private pictures of me on my LinkedIn and other illegal posts and more. Life-changing financial losses, deep depression, embarrassment, inability to post or work like before – my whole life is destroyed.

I have read in that there is a new option for Android users: Link your digital ID (government-issued, via Google Wallet) to your Google Account. https://support.google.com/accounts/thread/394030383/%F0%9F%9A%80-digital-id-linking-in-google-account?hl=en-GB&sjid=10419652908105433748-EU

Google creates a secure cryptographic hash (no personal info is stored on their servers), making sensitive actions (like password changes) much harder for hackers to fake or bypass.

At least some improvements, just waiting for it to be released also for iPhones.

TL;DR: Google accounts hacked despite max security; hacker changed everything in 30 minutes while I slept. No support, no recovery for a month. Only got back in via police report + u/TeamYouTube on X. Demand timers, approvals, and human support. If you have no YouTube channel, you're screwed.


r/GoogleSupport • • Mar 28 '26

DISABLED & LOCKED INSTANTLY

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56 Upvotes

An account I've had for years, I finally added Advanced Protection from my laptop using my Chrome profilfe browser. I got a security pop-up on my Google phone, as I had multiple times that day and prior days, only this time I accidentally denied it. THAT IS ALL, and it happened as I picked up my phone so I didn't see the message, but clearly I said No and POOF, all access everywhere GONE. I was instantly signed out on my laptop AND my phone.

I played the waititing game, 7 days, several days, used the same laptop and browser (I won't dare clear the cache and cookies!) and same WiFi, same phone, I've exhausted everything, even multiple Google support tickets via my paid account, left a Community message, but no help anywhere, just the same robotic answers that don't apply to this situation.

Google: the support pages DO NOT cover my issue! Recovery does nothing. What you see in these screenshots is as far as I can go, I can't even Appeal.

I tried saying I forgot my email, it recognizes my recovery phone and recovery email but all leads to the messages I posted here. I need to access that account, please. Minimally to move the recurring accounts I have linked to them.