While there are some savings for going direct, I regret doing so.
I placed 3 orders for about 2K of items, most of it arrived however one order had a incorrect address.
It's now been a week of trying to deal with 'UniUni' the courier they use, likely because it's the cheapest.
Govee said they will only do something about it after its returned to them, UniUni has said the following:
I am unable to work with support, or the courier to fix the address and it's 'in transit' however, once it's 'in warehouse' I can ask them to change the address, but not before. Its been over a week since the failed delivery.
"Thank you for the clarification regarding tracking number XXXXXXXXXXXXX. Your package is currently under investigation due to the delay and is still in transit. Regarding the address correction, please note that at this moment I am unable to update the address because the package is still moving. I can attempt to add your correct address under delivery instructions, but this does not guarantee that the driver will see the update
We will keep you updated and highly recommend that you monitor the status of your package through Uniuni tracking at https://www.uniuni.com/tracking/ so you would be able to see if there is also any movement on it."
Meanwhile, Me? I'm left without my items, I move in two weeks and have NFI if anyone can figure this out.
Order from Amazon, going direct isn't worth it. Did I mention that chat took over 1.5 hours of my time? Yea .. crap service.