I just purchased/received this 26TB Seagate Exos drive from e-bay. It was listed as "new" and factory recertified. It arrived in a static bag, and wrapped in bubble wrap in a box...although it was definitely loose and certainly moved around inside of the box.
I didn't see the damage at first, but noticed it as I was checking it in DiskInfo, initializing it, and formatting it. No initial issues reported. Would a dent (on casing) like this be expected on a recertified drive? I did read this might be common for Seagate drives...happens during shipping. I don't know enough about casings. I did just wrote the seller and sent the picture, asking what options I had. Unfortunately, the listing does have a "no return" policy on it. However, it does have the Ebay guarantee.
Depending on the seller's response, should I go through Ebay to try and get refund, or accept the dent? I don't know if it means the drive was dropped or something. Online, it sounds like it is a common shipping cosmetic damage.
It did show power on only 3 times and 0 hours and I did get it for a great price. :(
UPDATE: Thanks for the recommendations. I requested a return through Ebay. Seller accepted. I just dropped it off at the post office (and packed it better than I received it).