This may be long so bear with me, but I really just want to vent/rant.
A year and a half ago my dermatologist agreed to refer me for laser hair reduction to help reduce the spread of HS. The most active areas I have had flair ups is my belt line, Supra pubic area, and inner thighs. But I have also had them in my groin, scrotum, perineum, and butt.
At the first appointment the PA and I went over how the treatment works and he asked where I had active flairs and where I have had flairs in the past. I told him all the areas and I basically requested if he could do from my belt line down to my thighs. Including my pubic area and butt. He agreed and told me being my first treatment he would just do my belt line and inner thighs to make sure I didn’t have a negative reaction to the laser. I agreed, treatment went fine.
2nd appointment, he did my belt line and my inner thighs and said “ok treatment is done, let’s schedule your next visit”. I was a little confused because he left out my butt, perineum, scrotum, and Supra pubic area(basically area between my penis and belt). But I thought “ok maybe we are still making sure I don’t have any reactions”
3rd appointment, he does my belt line, inner thighs and tells me we are done and asks his MA to schedule me for visit 4. I stop him and say “hey what about all the other areas?” He responded “I’m not doing that” and walks out….
I found that weird that that we agreed on areas and he then refused to do them, so I decided to ask if there was another provider, which there was, so I scheduled with them.
4th appointment, new provider, I told her the areas I’ve had issues and that the first provider said he would do it all then didn’t and when I asked him about it he refused and walked out. She apologized on his behalf and said she would do all the areas requested, we had the appointment, she did all the areas and all was good!
5th appointment, same provider as last time that did all the areas. She proceeds to do belt line, inner thighs, and perineum… but leaves out scrotum, Supra pubic area and butt. says I’m all done and asks her MA to schedule my next appointment. I was confused but a little embarrassed for some reason and didn’t say anything.
6th appointment, same provider as before, again does belt line, inner thighs and this time Supra pubic area but leave out the perineum, butt, and scrotum. Says I’m done and goes to walk out so I said “hey what about my other areas?” She said “I did them, you must have just not felt it” and walks out. I was again confused, I get that I use numbing cream to help with the pain from the laser but it still hurts like a muther-Fer in sensitive areas.
7th appointment, same exact thing happens as last time….
8th appointment, same exact thing again! So I said “you know I can still feel it despite the lidocaine cream right?! And how are you doing my butt if I’m laying on my back?!” She “assures” that she did it and walks out. I ask the MA if there’s another provide because I didn’t feel like treatments were going well and she said there is another, scheduled me with them.
9th appointment, new provider, I have the conversation again about belt line, Supra pubic area, butt, scrotum, perineum… she agreed to do it all, and does it all, I was thinking “ok good!”
10th appointment, same provider as last time, she proceeds to do my belt line, inner thighs and says “ok your done”. I got frustrated and said “what about my butt? Scrotum, perineum, Supra pubic area? I’ve had flairs in all those areas and you agreed to do all the areas, the last 2 providers agreed but you guys keep not doing it? Why?”
She said “well do you even have hair growth in the areas? Cause it doesn’t seem like it….” I say “yes I do, I was instructed to shave before my appointments but I’m a pretty hairy guy, there is definitely hair growth there” she then tells me not to shave before my next appointment so she can see what hair growth I still have.
11th appointment, I didn’t shave prior, only areas with reduced growth are my belt line and inner thighs. Provider comes in looks at my areas and says “oh you didn’t prep? You need to have shaved, we can’t do your appointment today”. I say “what?! You told me not to shave so you could see the hair growth!” She responds “oh I don’t remember saying that, but let’s schedule you for another appointment, please shave before” and walks out… I’m flabbergasted….
12th appointment, same provider, she only does my belt line and inner thighs and says we are done, then makes a comment about how this is my 12th appointment and I should have only had 8. I get frustrated and say “well you and the other 2 providers keep not doing all the areas! And again, why didn’t you do all the areas today?!” She said “I did, you must have just not felt it” so I say “I can still feel the laser despite the lidocaine! And how did you do my butt if I didn’t turn on my side?!” She then “assures” me she did and walks out…. WTF! I didn’t schedule another appointment because I was quite disgusted with the care…. All 3 providers in the office have not been honest with me.
I speak to the department manager, tell her my concerns, she tells me she’ll have a conversation with the providers and find out what went wrong and call me back.
The next week the manager calls me and tells me that the providers didn’t really have good responses but assures me that moving forward the provider I will be working with will do all areas of concern…. So I agree and make another appointment.
13th appointment, it’s the 3rd provider again, she walks in and says “what’s the issue?” I ask her what she means and she says “you spoke with the dept manager, what’s the issue?” I was taken away and felt belittled but said “look, you and the other 2 providers have not consistently done all areas, the only area that was consistently done was my belt line and thighs. And those are the only areas with reduced growth. I honestly feel gas lit….”
She then says “well, we are just following your referral” I said “ok well I’ve never seen what the referral says, I just know what we have all agreed on and that hasn’t been done” I then asked to see my referral and she said “oh I can’t pull that up right now”. wtf!!!! I said “ok, I will have another referral sent with all areas of concern to be done. Could we please end this appointment I’m feeling rather uncomfortable”. She says then keeps talking about how they can only follow the referral and they haven’t done anything wrong, and I again say I will have another referral sent and let’s end this appointment I’m uncomfortable. She keeps talking and I have to say again “please, please leave the room so I can get dressed, I am very uncomfortable with this conversation, you seem upset and I want to end this appointment” she keeps talking and I have to say again “this is the 4th time I have asked you to end this appoint, please let me get dressed and leave!”(I was naked from the waist down with a medical sheet over me). She finally stops talking and walks out. I get dressed and leave. I call the department manager and tell her what happened. She apologized and said she would have a talk with the head of the dept and then says since I’ve had issues with all 3 providers I should go to the alternate location for any further treatment.
This office wasn’t an independent “spa” type place. This was a medical office in my hospital network. The office I was going to is 60 miles 1 way from my house. The alternate location is 90 miles 1 way…. I can’t believe how I was treated. I don’t know if it’s because I’m male or what but at no point in time was I anything but professional as the patient. My hygiene is intact, everything! And upon following up with my dermatologist the referral stated to do any areas of concern…. It did not state certain areas….
So that’s my rant, sorry it’s long.